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Admiral: Home insurance reviews

Name: Home insurance
Rating: 4.8 (11770 reviews)

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4.80

Based on 11,770 reviews, last reviewed 26th Feb 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

12%

Latest highest rating:

5

Great home insurance Great company with good price for insurance Reviewed on: 22nd January 2026

Latest lowest rating:

1

Sly hidden admin charges Sold a “failed renewal charge” of £45 on my hone insurance to a debt collection agent without so much as a phone call or a letter to even let me know ... Read more Reviewed on: 26th February 2026

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About this product

Admiral home insurance is available in three cover levels.

You can personalise your cover with optional extras, some are covered automatically under the Admiral Platinum and Admiral Gold home insurance policies. You can get a quote online for standalone buildings and contents policies or both combined.

Admiral home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Admiral Home insurance reviews (11770)

Review of the Admiral, Home insurance:

Cutting the cost ...

My home insurance premium from Admiral was a fraction of the cost from my previous insurance company , when the pennies count , with everything costing more , this was a welcome relief . Reviewed on: 16th August 2024

Never had to claim

Easy to set up and affordable, just jopebi never have to claim. Reviewed on: 31st May 2023

AVOID Home Emergency Cover

My boiler broke down just before the new year, with water leaking out from behind the water pump. Trying to get this resolved with Admirals Home Emergency Cover has been a nightmare. They subcontract this service to third parties, who subcontract this service to third parties, who subcontract themselves, and so on... It took me four separate assessments (and over a month of not heating or hot water) to identify and "fix" the boiler. But in the process, they broke the flue, causing gasses to leak into my house once the boiler was finally operational. They refused to attend before I got the gas board to isoate the supply, then refused to come out because their engineers were NOT GAS SAFE REGISTERED and so couldn't turn the gas back on to test for leaks. Because of the damage caused by their engineers, I have ended up having to buy a new boiler. Combined with other damage caused while the engineers were visiting, and from the incredibly slow resonse times I have experienced, Admiral Home Emergency Cover has actually put me in about £4K of debt. Compounding all this is their terrible customer complaints procedures. The only way to raise a formal complaint is by letter or email, you cannot speak to a complaint handler directly. It took them fifteen weeks to respond to my initial email (the FCA maximum is twelve), and they are yet to respond (five weeks later) to my almost immediate response highlighting where they had misrepresented the facts of my complaint. I have been an Admiral customer for many years, but this experience has thoroughly soured my good sentiment towards them. This is not what you expect when you buy insurance. I reccomend you AVOID AT ALL COSTS. Reviewed on: 17th May 2023

Good value Household insurance

Admiral comes out as cost-effective and one of the better-value household insurance provides on many comparison sites. They have good reviews and have won insurance awards Reviewed on: 27th April 2023

Worst Comany to reach

Our policy lasted 5 days. A complete waste of time and effort. They never sent the documents out and didn't answer questions about the actuakl cover amount for the buildings insurance.. Spoke to 14 people in INDIA, PHILIPINEs and CANADA, but nobody knew or could answer anything. It says 'unlimited', but then their policy summary says £261k. Our Bank won't advance our mortgage now because they say it has to state a minimum of £450k. 2 days before completion, and its impossible to reach anyone to answer the cover question. Admiral sucks the big one. We are cancelling it imediately and going elswhere. Stop using third-world companies to answer your phones and enquiries, who haven't got the first clue about the products. Reviewed on: 19th April 2023

5 Months and no payout yet

We were burgled in November 2022 and it's been 5 Months. We haven't seen a penny. Ever week we have to contact them to find out what's going on and they pass the buck to Sedgwick. DO NOT INSURE WITH ADMIRAL Reviewed on: 14th April 2023

Credit Help

Until last month, I had poor credit scores that were in the 500s due to student loan in the past, but then I read some good reviews about this specialists so I did not hesitate to reach them on Fixmycredit At writeme c0m, They really did a good job. Negative items were erased from my report and my score went up to 250pt within few weeks. I will be forever grateful Reviewed on: 29th March 2023

3 months wait. No work started.

Water damage to home. Now uninhabitable. No work has even begun. Have complained to CEO. Still unresolved. 73yo with dementia, confused, upset and wanting home. Reviewed on: 10th March 2023

Great company

Been with Admiral years now. I've just got another great deal on home insurance. Reviewed on: 21st February 2023

Admiral want me back

Last year I cancelled my admiral house insurance. Because in their infinite wisdom they decided I'm incapable of accepting the price that I was quoted by them . I eventually got them to accept I don't do auto renewal and I was promised a phone call LAST YEAR I'm still waiting for your call. Admiral. Last week I received an email from them saying that they want me back??? Let me think about it.... When hell freezes over. I don't know if this clarifies the position with you perhaps you can actually phone me at your earliest convenience and I will be glad to hear your explanation of why you think I am incapable of deciding who I have for my insurance provider Reviewed on: 31st January 2023

Easy to set up and affordable

Never had a problem with them, but have never had to claim. Reviewed on: 21st January 2023

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