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Admiral: Travel insurance reviews

Name: Travel insurance
Rating: 2.22 (171 reviews)

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2.03

Based on 171 reviews, last reviewed 28th May 2025

100% decrease in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

26%

67%

Latest highest rating:

4

Well priced annual multi-trip cover. Well priced annual multi-trip cover. I fortunately have not had to claim so can't comment on that. Seemingly pretty comprehensive with many bolt-on op... Read more Reviewed on: 28th February 2025

Latest lowest rating:

1

Court possession NOT covered- Claim Declined I purchased my weeks holiday in early April to Greece on 11th May. Later thst month I get a letter from the local County Court and also from my mortga... Read more Reviewed on: 28th May 2025

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About this product

Admiral travel insurance is available for single trips and annual multi trips.

Policies include cover for emergency illness or injury, and loss, theft or damage of your belongings. Admiral travel insurance also protects you in the event of cancelled trips and delayed or missed departures.

Admiral travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Admiral Travel insurance reviews (171)

Review of the Admiral, Travel insurance:

senseless and uncaring approach

I had taken out gadget cover for a trip and lost a set of headphones. After waiting over a month I have had my claim declined because I hadn’t reported the loss to police. I’m not sure why anyone would report losing some headphones to the police. I made the claim whilst I was still within my insured period but nonetheless admiral say they cannot go against the fact I need a report filed within 24 hours, even despite being on a road trip in a country I didn’t have phone signal in. Senseless, thoughtless and careless approach to people. People take out insurance for protection and safety and this company will sidestep all they can to avoid their responsibility to the customer. Reviewed on: 28th January 2025

Initially I was worried due to other reviews.

Initially I was worried due to other reviews. I lost my phone in Majorca. I put a claim in and submitted around 10 pictures of evidence. Police report etc. after 8 days I received a call informing me that would would pay the full amount minus 10 percent because the phone was older. I could not be happier with the service. Thanks admiral Reviewed on: 6th November 2024

Policy covers nothing in effect

I thought that my buying insurance from a well known company that I would be covered. Wrong! My flight was cancelled and with no available flight for three days my travel company transferred my holiday to next year. As I was not aware that the flight was cancelled until I arrived at Gatwick airport Easyjet reimbursed a percentage of my travel home costs. I attempted to claim my travels costs for the journey to Gatwick airport from my travel insurance (which stated it covered travel expenses. First Admiral said that they would not pay out as Easyjet had sent an email informing me that the flight was cancelled. When I replied that the email was sent AFTER I had left home, and was well on my journey, and that even if we had turned around that I would still have had to pay the taxi driver - they replied that taxi fares are not covered by the policy! Reviewed on: 16th October 2024

Very good service and a great price

Very good service and a great price Reviewed on: 10th October 2024

Admiral travel insurance are AWFUL!!!

Whilst on holiday with my son and daughter, I was seriously injured when a skier collided with me, (his fault), on 14/03/2024. After being rescued by the ski patrol I was assessed at the medical centre at La Plagne who then sent me to Borg Saint Maurice hospital for brain and MRI scans. They discovered that I had internal bleeding so I was immediately flown, by helicopter, to CHU Hospital Grenoble to fix my broken spleen. After the operation I spent three days in intensive care and another sixteen days in hospital before being released on 02/04/2024. The French hospitals were superb and the treatment I received was first class. My son an daughter were very concerned for my welfare so they immediately left the resort and relocated to Grenoble. Once I left intensive care they returned home. It is only now, over six months later and many prompts from me, that Admiral are finally settling outstanding medical fees owed to the French hospitals. I was also asked by Admiral to provide proof I was actually in hospital at Grenoble from 14/03/2024 to 02/04/2024! Concerning my claim for expenses, for six months my daughter and I have endeavoured to supply Admiral with all the relevant information they require. However, their Portal is difficult to use and I found it impossible to add any files or documents to it. I was shocked to discover that Admiral claims DO NOT read any incoming emails. I had to telephone them and specifically describe the email then ask them to 'download and read it'! So far Admiral Insurance have had valid invoices and receipts for travel, accomodation and medical costs sent to them. But this is not enough, they are now demanding copies of bank and credit card statements showing the actual payment of every item being claimed, along with the circumstances behind each and every claim. This includes bank statements showing cash withdrawals for when cash was paid for taxi hire, buses etc! My son and daughter have been 'out of pocket' for hundreds of pounds for over six months now. Despite hours on the telephone with Admiral Insurance there is still no sign of any settlement forthcoming. The Admiral complaints procedure is ineffective, inefficient and unsatisfactory and they can take up to eight weeks to reach any conclusion. (I will continue with my complaint via the Financial Ombudsman). After six months of dealing with Admiral Insurance, their apparent reluctance to settle my claim and their insistance on ridiculous ammounts of evidence is causing me increasing levels of stress, worry and frustration. It is certainly not helping with my recovery. I expected far better from what I thought was a reputable company. Date of experience: 14 March 2024 Reviewed on: 20th September 2024

Perfect cover with very competitive premium

As a senior citizen I was searching for affordable travel insurance and came across Admiral in my search. The cover was perfect and the premium was very competitive. It was so easy to apply and quickly got my documentation. Reviewed on: 7th September 2024

Updated my travel insurance cover for additional cou...

Updated my travel insurance cover for additional countries. Process very simple and price extremely good Reviewed on: 6th September 2024

Reduced renewal!

First travel insurance policy I have ever had where the renewal went down! Mind you have not had to claim which is the test for an insurance policy. Reviewed on: 4th September 2024

great customer experience, good value

Had great customer experience with Admiral house insurance, so knew I could trust them. Good value for the travel insurance gave peace of mind Reviewed on: 4th September 2024

DO NOT BUY THIS TRAVEL INSURANCE!

DO NOT BUY THIS TRAVEL INSURANCE!!!! It has been the worst experience I HAVE EVER DEALT WITH. please be careful who you get your travel insurance from. My phone was stolen while in New York in July, I'm still waiting for the claim to go through and we are in September. The communication has been dreadful, the Customer service team have given all different excuses which never align which shows me they all need more training. I have asked for call back from mangers 3 times and no-one has called me back. when I try to make a complaint they told me if I'm not happy with the service then I can go to the financial ombudsman which can take unto 8 weeks. I make my money through social media as I'm a YouTuber, I will be making a video about this as I feel like this is a scam. I paid extra to cover my gadgets and still now I have no phone back. PLEASE BE CAREFUL WHO YOU BUY YOUR TRAVEL INSURANCE THROUGH. Video will be uploaded by the end of this week. Reviewed on: 3rd September 2024

Won’t pay even when you follow their guidelines.

Despite being left in a recommended secure spot as per their own guidance (boot of a locked car) they refused to pay out on goods when my car was broken into abroad. £2000 of personal belongings gone and they won’t even respond using their own system and within their own timeframes. Awful awful awful Reviewed on: 31st August 2024

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