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Aegon: Pension reviews

Name: Pension
Rating: 2.04 (218 reviews)

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1.75

Based on 218 reviews, last reviewed 27th Apr 2025

100% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

15%

12%

68%

Latest highest rating:

5

Excellent It is a safe company, since I joined, it has always been safe and I will continue with it in the future. Reviewed on: 27th April 2025

Latest lowest rating:

1

Nothing online functions as it should.takes hours to... Nothing online functions as it should,takes hours to get someone on the phone,probably the cleaner owing to the lack of pension knowledge,been trying ... Read more Reviewed on: 9th April 2025

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About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

Aegon Pension reviews (218)

Review of the Aegon, Pension:

Pension lost Month on Month

I have a company pension with Aegon a my payments in = GBP £ 18795.00 current value GBP £ 14.365.00 they dont have a planb but just keep[ losing money month on month I have paid in GBP 365.00 in February and the fund has gone done again by GBP £ 700.00 this is a month on month loss for the last year. Absolutely no comments from my contact with them althouth they are still charging a handling fee ha ha ...... My advice is steer clear they are incompetent have no interest ( Pardon the pun ) and ignore all attempts to contact directy. Should really be examined by a competent Government authority Reviewed on: 3rd March 2023

Website inoperative

Customer online investment details has been down for 5 weeks - usual corporate email responses but now taking further. I find it unacceptable that this company have no sense to get the website up and running - appears to be no urgency. Reported this situation this morning rot the financial ombudsman - lots of very expensive but in effective senior management. Should we be concerned? Reviewed on: 30th September 2024

Awful company!

Trying to cash in small pension & they are doing everything possible to avoid paying. Awful website, rude staff & 20 working days to respond to a customer complaint! Awful company, avoid! Reviewed on: 22nd September 2024

After Aquiring Scottish Amicable these people have t...

After Aquiring Scottish Amicable these people have thus far mislaid my Pension due to numerous changes of address. Despite sending proof of ID and Address they still are not helping with the Balancing Statement. Reviewed on: 12th September 2024

Impossible to get hold off.

Impossible to get hold off. Do not respond to emails, calls or thru their online customer login secure email! What a disgrace. Cannot wait to get my money away from this company. Reviewed on: 19th July 2024

zero customer service

It's impossible to contact this company. I have my pension fund with them and need to ask some questions but just can't get hold of them. Tried the online chat endlessly and they just keep you waiting then disconnect you Reviewed on: 17th July 2024

Deliberately poor customer service; emails - no resp...

Deliberately poor customer service; emails - no response; web chats wait multiple times for minimum 15 mins, no actual queue, then they said they can't do xyz send you to somewhere else; call the right number eventually, put me on permanent hold to close the account. Reviewed on: 10th June 2024

It takes ages to call money down I must say their st...

It takes ages to call money down I must say their staff are ok but the company needs lots of improvement Reviewed on: 7th June 2024

They charged me high costs when my mortgage was inac...

They charged me high costs when my mortgage was inactive Reviewed on: 29th May 2024

not customer friendly, it is purely about the intere...

not customer friendly, it is purely about the interest rate, if the customer wants to pay something off, they will ask a lot of questions, how do you get the money... discrimination, if changes are to the customer's advantage, never inform the customer, if the customer calls Aegon to ask a question, Aegon asks money to answer your question is, in short, disgusting...etc Reviewed on: 28th May 2024

Do not use Aegon for your pension funds, advised the...

Do not use Aegon for your pension funds, advised they had paid my 25% tax free into my bank, kept checking bank account and not there, checked with bank and they advised no pending transactions from Aegon, now have to wait more business days for it to be investigated, so unprofessional this organisation Reviewed on: 13th May 2024

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