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Aegon: Pension reviews

Name: Pension
Rating: 2.04 (219 reviews)

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1.74

Based on 219 reviews, last reviewed 1st May 2025

100% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

15%

12%

68%

Latest highest rating:

5

Excellent It is a safe company, since I joined, it has always been safe and I will continue with it in the future. Reviewed on: 27th April 2025

Latest lowest rating:

1

Website not functioning, so can't organise a fund sw... Website not functioning, so can't organise a fund switch, the only workaround is post (slow) and they can't organise a transfer statement under a fort... Read more Reviewed on: 1st May 2025

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About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

Aegon Pension reviews (219)

Review of the Aegon, Pension:

Worse customer service I have ever received

I have been trying since August 2021 to drawdown and still no further on . They never respond to emails, rarely answer the phone . I’ve made an official complaint over two months ago and still awaiting a response. They consistently send out the wrong forms or don’t bother sending them at all. Financial projections are appalling, seems almost fraudulent to me . They have caused me financial loss , stress , anxiety and illness due to lack of transparency, appalling customer service and no continuity of procedures. Complete disrespect and regard for their customers. Avoid at all costs and move your money ( if you can as it seems impossible to get your hands on YOUR money.) I have NOTHING good to say about Aegon. Reviewed on: 7th June 2022

Useless

Husband been trying to get a lump sum from his pension.say a letter was sent.didn’t receive.did forms online.they rang him next day.everything fine.get an email saying ‘we aim to complete within 12 working days.27 working days later. NOTHING.have rang numerous times.they will put a note on it.have now put a complaint in.next step financial ombudsman.awful company Reviewed on: 28th July 2023

failure to transfer funds to another provider

abject incompetence from Aegon asking for British identification when I dont live in the uk writing by post for urgent approvals but sending everything else electronically rejected certified copies of my identification but when you ring to speak to them you have to pass 7 identification questions clowns and jokers Reviewed on: 12th July 2023

How to lose Money

Lost over 40% with a default lifestyle fund. Moved to a so called stability fund to stop the decline guess what its still losing money. Better off with premium bonds. Reviewed on: 10th July 2023

Losing so much money on little investment return and high fees.

Like everyone else on here, I'm getting very worried how badly my pension is performing. It would be better stuck in a bank account. I'm trying to move it elsewhere beefore l Lose any more money but just cannot get in touch with them. This is really quite scary. Reviewed on: 3rd July 2023

Won't pay my pension. Dreadful customer service.

Supposed to pay me my pension draw down on the 25th May. They didn't. Told me they would pay me on the 12th of June. They didn't. Spun a yarn that they had paid me. No money in my account. They won't give me a reference number of the payment transaction. These cowboys are running their payroll services every 3 or 4 months or so to save money. I'm guessing 2 months because the FCA is supposed to investigate after 8 weeks. So in the middle of a cost of living crisis and you need your pension, well you'll just have to "hold your nerve". Reviewed on: 27th June 2023

Pension

Aegon sent me a letter to say the money from my pension would be paid in to my account the beginning of June, I’m still waiting and no-one can tell me why there is a delay. The complaints department don’t respond so I have referred this to the Financial Ombudsman - there is no way I would ever touch this company. I feel sorry for the people who work in customer service there because they don’t have answers to any of the queries. Appalling service - I don’t even want to give them 1 star to be honest Reviewed on: 21st June 2023

Useless!

I have tried contacting Aegon to just find out my Plan Number - impossible, without my Plan Number. I will try to write to them 9as you cannot email or phone them) but do not hold much hope. Worse experience I have had, noting I have 3 other pension providers! Reviewed on: 20th June 2023

Cowboys

I have been trying to have my pension in a lump sum from Aegon since last summer. I can never get through I n the phone, completed the relevant forms and sent them registered post and they still don't respond. Be very wary of this company, I wish I could get them done for theft. Reviewed on: 20th June 2023

Informative and involved

Aegon has been my pension provider for ten years and I've always found them to be helpful. They provide good products at fair rates and are great at keeping users informed and involved Reviewed on: 14th June 2023

Catastrophically bad performance

The value of my pension pot with Aegon has plummeted over 30% over the last 2 years. This is a catastrophically bad performance. Don’t touch them with a barge pole. Reviewed on: 12th June 2023

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