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Aegon: Pension reviews

Name: Pension
Rating: 2.03 (217 reviews)

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1.70

Based on 217 reviews, last reviewed 9th Apr 2025

No new 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

15%

12%

68%

Latest highest rating:

4

Communication expert Excellent in communicating business useful information Reviewed on: 3rd March 2025

Latest lowest rating:

1

Nothing online functions as it should.takes hours to... Nothing online functions as it should,takes hours to get someone on the phone,probably the cleaner owing to the lack of pension knowledge,been trying ... Read more Reviewed on: 9th April 2025

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About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

Aegon Pension reviews (217)

Review of the Aegon, Pension:

Ignorant customer service team

Emails to try and track down my pension have been completely ignored despite the fact that both the Pension Tracing Service and HR department from my former employers both telling me I'm with Aegon. Has been over two weeks now and have sent multiple emails, which have all been ignored. I'm expecting to die of old age before they get back to me. No paper correspondence at all over the last 5 years means I don't have a policy number to hand which I guess puts me in the "let's ignore this guy and keep his money" folder. Reviewed on: 18th September 2023

Losing so much money on little investment return and high fees.

Like everyone else on here, I'm getting very worried how badly my pension is performing. It would be better stuck in a bank account. I'm trying to move it elsewhere beefore l Lose any more money but just cannot get in touch with them. This is really quite scary. Reviewed on: 3rd July 2023

Won't pay my pension. Dreadful customer service.

Supposed to pay me my pension draw down on the 25th May. They didn't. Told me they would pay me on the 12th of June. They didn't. Spun a yarn that they had paid me. No money in my account. They won't give me a reference number of the payment transaction. These cowboys are running their payroll services every 3 or 4 months or so to save money. I'm guessing 2 months because the FCA is supposed to investigate after 8 weeks. So in the middle of a cost of living crisis and you need your pension, well you'll just have to "hold your nerve". Reviewed on: 27th June 2023

Pension

Aegon sent me a letter to say the money from my pension would be paid in to my account the beginning of June, I’m still waiting and no-one can tell me why there is a delay. The complaints department don’t respond so I have referred this to the Financial Ombudsman - there is no way I would ever touch this company. I feel sorry for the people who work in customer service there because they don’t have answers to any of the queries. Appalling service - I don’t even want to give them 1 star to be honest Reviewed on: 21st June 2023

Useless!

I have tried contacting Aegon to just find out my Plan Number - impossible, without my Plan Number. I will try to write to them 9as you cannot email or phone them) but do not hold much hope. Worse experience I have had, noting I have 3 other pension providers! Reviewed on: 20th June 2023

Cowboys

I have been trying to have my pension in a lump sum from Aegon since last summer. I can never get through I n the phone, completed the relevant forms and sent them registered post and they still don't respond. Be very wary of this company, I wish I could get them done for theft. Reviewed on: 20th June 2023

Informative and involved

Aegon has been my pension provider for ten years and I've always found them to be helpful. They provide good products at fair rates and are great at keeping users informed and involved Reviewed on: 14th June 2023

Catastrophically bad performance

The value of my pension pot with Aegon has plummeted over 30% over the last 2 years. This is a catastrophically bad performance. Don’t touch them with a barge pole. Reviewed on: 12th June 2023

AVOID AT All COSTS!

Do not touch this company with a barge pole!!! Happy to take your money but woe be tied you try and get it back! Been trying to access a trust fund for over 18 months!!! Rudest customer service I have ever experienced in my life. I have been hung up on several occasions when just trying to access basic information about our own money. Still no further forward in releasing monies as I was from day one. I have never left a review in my entire life but this company has brought me to genuine tears of frustration. There are hundreds of other companies to wisely invest in so PLEASE do your self a favour and avoid Aegon like the plague!! Reviewed on: 9th June 2023

I feel mugged by this company

Extremely poor communication. When I finally got my surrender value of my fund by this company it was more than £1k less than my most recent statement had quoted. Reviewed on: 8th June 2023

They can't find my registered letter

Well here we go again. This is the third review I writen with in the last two weeks. I've been trying to withdraw my pension fund and the nonsense I've had to go through is pathetic. This company is absolutely useless. I had to send bank statements along other things I've had to do. Now they can't find the registered letter I sent. I sent them one before this one and they received it on time. This one they can't seem to find. Oddly enough it's the important one with my bank statement which they need to pay my money into my bank. It seems they are determined to stall my payment for as long as they can either that or they're completely incompetent. It would take me the full day to write it out what's went on trying g to get my money from these jokers. I'll be writing more reviews shortly. Give these clowns a body swerve stay well away and go somewhere else with your money Reviewed on: 5th June 2023

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