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American Express: American Express Credit Card reviews

Name: American Express Credit Card
Rating: 3.91 (99 reviews)

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3.16

Based on 99 reviews, last reviewed 20th Dec 2025

No new 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

59%

15%

20%

Latest highest rating:

4

Great offers on everyday purchases Great offers on everyday purchases Reviewed on: 21st April 2025

Latest lowest rating:

1

Deceitful company with terrible customer service At the time I opened an American Express card a bonus of $500 was presented should I purchase a ticket within the first 6 months which I did. No bonus... Read more Reviewed on: 20th December 2025

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About this product

Smart Money People is the UK's #1 place for financial services reviews, including of The American Express Card - the flagship card launched by Amex in 1969. With a whole host of benefits, read our consumer reviews before deciding whether this is the right card for you - our community comments on their experiences with the card's Membership Rewards scheme, customer service received from Amex, and anything else they liked or didn't like about this credit card. Already have The American Express Card? Please leave some comments of your own and let others know what you think about this card!

American Express American Express Credit Card reviews (99)

Review of the American Express, American Express Credit Card:

im a long time customer, aleays with me

im a long time customer, aleays with me Reviewed on: 6th March 2024

Great all rounder

Great all round card. Cash back for buying everyday items with an absolutely outstanding customer service team. Whenever had to call they have been polite, prompt and efficient. I trust them completely. Reviewed on: 28th January 2020

Top-tier Service

Unbeatable, love and definitely have faith in AMEX. Reviewed on: 27th January 2020

Outstanding

American Express customers service is on the ball very helpful and they sort problems straight away plus it doesn’t take forever to answer your call because they are open 24/7. All the information is always up to date and the service is simply the best if they had a bank account I would join straight away Reviewed on: 19th January 2020

Simple to sign up and use great for an oldie with easy password retrieval

I have held my American Express card for some years now. Originally I signed up for cash back, but I have stuck with AE because the customer service is really good and the card is easy to use. Also if it's been a while since I have used it, pin number retrieval is quick and simple. Reviewed on: 9th June 2019

Good card

Nice card, reward scheme good. not widely acceptable though Reviewed on: 5th June 2019

AMEX

Quick to get a decision, excellent customer care once you have the perks. Reviewed on: 5th June 2019

Great Reward Credit Card

We changed our current credit card to the American Express card with cash back rewards. It gives a great introductory offer and then continues with cash back throughout which you can access at the end of the year! It will be great to have a sum of money for a treat! Reviewed on: 2nd June 2019

Trusted Card Provider

Great customer service via UK call centre, the phone app is functionally rich and easy to navigate, decent cash back and retailer specific offers Reviewed on: 18th May 2019

TOP QUALITY CREDIT CARD

ALWAYS GREAT SERVICE AND VERY GOOD CASH BACK INCENTIVE MAKE IT A NO BRAINER TO GET ONE! Reviewed on: 15th April 2019

ms

the process of applying for the credit card was simple and relatively easy it arrived promptly within a couple of days Reviewed on: 15th April 2019

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