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American Express: Platinum Cashback Credit Card reviews

Name: Platinum Cashback Credit Card
Rating: 4.67 (63 reviews)

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4.50

Based on 63 reviews, last reviewed 18th Jun 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

74%

21%

2 star

Latest highest rating:

4

Good Offers on card and cashback Good Offers on card and cashback Reviewed on: 18th June 2024

Latest lowest rating:

1

Abysmal service I opened a dispute claim for a product purchased with Amex on Ebay. Big mistake! They have been dragging this for weeks, they close the dispute withou... Read more Reviewed on: 28th January 2024

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About this product

At Smart Money People, we're the UK's #1 place online for American Express Platinum Cashback credit card reviews. Whether you're looking for people's comments on the cashback offer on the card, or other benefits the card offers to customers, see what people have said before making up your mind on this card. Or have you already used the Platinum Cashback card? Share a review and mention what you liked or disliked about the card, and you'll be helping others!

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American Express Platinum Cashback Credit Card reviews (63)

Good Offers on card and cashback

Good Offers on card and cashback Reviewed on: 18th June 2024

Costumer for a long time - no loyalty incentive

I've been with them for a very long time and there have been no incentives to stay. The cashback was great in the first year, but since then nothing special. Reviewed on: 14th June 2024

Nice perks and no problems

I've had a Platinum Cashback Credit Card for about 15 years and always pay it off every month. It's nice to get a small amount of cashback every year, although for the first few years I didn't because I hadn't spent enough on it. I've also got money off a couple of purchases in the Shop Small events. I've never had any problems and never had to contact customer services. The only drawback is that it isn't accepted everywhere. Reviewed on: 26th May 2024

This is one way to earn cash back and savings where...

This is one way to earn cash back and savings where otherwise you wouldn’t. It’s significantly better than the next best alternative - a 0% interest rate current account. Reviewed on: 24th May 2024

Great app to use seamlessly, had a great experience...

Great app to use seamlessly, had a great experience so far Reviewed on: 24th May 2024

The app could be better, but I have always been sati...

The app could be better, but I have always been satisfied with American Express. I never had issues paying it and most places accept it now. Reviewed on: 16th April 2024

Have used this card for years and the cashback featu...

Have used this card for years and the cashback feature is great. Amex customer service team are super helpful too. Reviewed on: 13th April 2024

Mostly effortless

Easy to sign up and effortless to use. Authenticating can be a little clunky, so I tend not to use the app much, instead relying on Monzo. Reviewed on: 8th March 2024

Abysmal service

I opened a dispute claim for a product purchased with Amex on Ebay. Big mistake! They have been dragging this for weeks, they close the dispute without contacting me, send communication by mail without alerting me that takes avoer 7 working days to arrive. I talked to over 12 agents over the phone. Quite aside from the fact that each agent tells me a different thing, they are all unhelpful. They charged me back because Ebay told them I am still in possession of the item but both Ebay and Amex refuse to give me the seller;s name and adress so I can return the product via a tracked/signature on delivery option. I asked for my case to be escalated and I was told I will be contacted within 3-5 working days. I wasn't. Today I lodged a complaint and was told again I will be contacted within 3-5 working days. I won't hold my breath, but I can tell you that's the last time I'll use their card. I opted for them because I had their card in the US, but their UK brank is a total joke. Reviewed on: 28th January 2024

Best Company Ever to Deal with

Short review. I have never had a problem with this company and the only one time I had a query it was handled and solved immediately over the phone Reviewed on: 21st August 2023

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