Write a review

American Express: Platinum Cashback Credit Card reviews

Name: Platinum Cashback Credit Card
Rating: 4.64 (69 reviews)

View other American Express products

4.46

Based on 69 reviews, last reviewed 14th Jun 2025

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

73%

22%

2 star

Latest highest rating:

4

Great introductory cash back rate Great introductory cash back rate and like that it’s available across all purchases Reviewed on: 14th June 2025

Latest lowest rating:

1

Abysmal service I opened a dispute claim for a product purchased with Amex on Ebay. Big mistake! They have been dragging this for weeks, they close the dispute withou... Read more Reviewed on: 28th January 2024

Read all reviews Write a review

About this product

At Smart Money People, we're the UK's #1 place online for American Express Platinum Cashback credit card reviews. Whether you're looking for people's comments on the cashback offer on the card, or other benefits the card offers to customers, see what people have said before making up your mind on this card. Or have you already used the Platinum Cashback card? Share a review and mention what you liked or disliked about the card, and you'll be helping others!

Review American Express: Platinum Cashback Credit Card now

Help others make smarter decisions by sharing your own experience.

Write a review

American Express Platinum Cashback Credit Card reviews (69)

Great customer service

I don't often need to contact Customer Services, but whenever I've needed to speak to someone I've always have a swift reply on live chat, or my telephone call has been quickly answered. The agents are always helpful and polite, and always resolve issues quickly. Reviewed on: 14th June 2021

An excellent choice

Amex always go the extra mile. They recognise you when you call, they are polite, go out of their way to help and make everything easy. Reviewed on: 28th March 2021

My favourite card

My favourite credit card! I have been AMEX card member for almost 10 years. I have the cash back card that cost £25 a year. The card gives me cash back on anything I spend, and pays out the cash back once a year, at the end of your anniversary month. I am trying to do all my monthly spending on this card and collect over £200 cash back each year. There are also offers available for you to add to your card which change regularly. These offers give you extra cash back when you spend at particular places. Repay everything at the end of the month like you would with every card that you use. If you are interested, the link below will give you £25 cash back when you open acc and spend £1. Have fun and don’t forget to repay every month! http://amex.co.uk/refer/stancsGymH?CPID=100390298 Reviewed on: 17th February 2021

Good card

Really great card with cash back rewards. Very happy with it. Reviewed on: 16th February 2021

Platinum cashback card

I'd highly recommend this credit card for everyday spenders; I use the card wherever possible then pay off the bill in full at the end of the month. The AMEX app makes it easy to track my spending and understand how much my direct debit is likely to be. AMEX customer service are brilliant over the phone and are quick at resolving queries. Reviewed on: 28th April 2020

Great service, great benefits

Amazing cashback offer when you sign up, great service. Any issues they support you dispute with the company you have a concern with Reviewed on: 27th April 2020

Great Service and Product

Quick response , understood my query and dealt with promptly and swiftly couldn't ask for more Reviewed on: 9th February 2020

Great deals and good mobile app

Amex cashback deals are generous and frequent, and the shop small deal is the cherry on top. The mobile app is modern and easy to use and integrates really well with Google pay. The only downsides are poor foreign exchange rates and fees, so not recommended for travel, and there are still a number of retailers who don't accept amex - but this is getting much better in my experience. Reviewed on: 17th January 2020

Excellent service and card, shame its not more widely accepted

Excellent service and card, supportive staff, been with them 16 years without complaint and had excellent support when needed shame its not more widely accepted Reviewed on: 8th January 2020

Top value, features and excellent service

After trying around 6 or 7 credit cards over the past years, very happy to settle with AmEx as my main card and Tandem or Santander Zero as a secondary where AmEx is not accepted or abroad to avoid extra fees. Reviewed on: 4th January 2020

Do you have a different American Express product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Credit card
from Zopa 4.93 from 40269 reviews
Black Diamond Visa
from Vanquis 4.81 from 9 reviews
Credit Card
from Vanquis 4.32 from 549 reviews

Want to see more from American Express?

Gold Credit Card
from American Express 4.60 from 24 reviews
Credit Card
from American Express 4.46 from 122 reviews
British Airways Credit Card
from American Express 4.17 from 81 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub