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Animal Friends: Pet insurance reviews

Name: Pet insurance
Rating: 4.77 (641 reviews)

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4.73

Based on 641 reviews, last reviewed 5th Sep 2025

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Excellent Pet Insurance Had our Pet insurance for two cats with them for several years now and the renewal is always very fair and reasonable and the service and communicatio... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023

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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

Animal Friends Pet insurance reviews (641)

Review of the Animal Friends, Pet insurance:

Don't Do It

Before you consider taking out insurance with these thieves....stop....put your debit card down. Don't believe their "animal friends" nicey nicey name/image...these guys will whatever they can to not pay you the money you're owed. My dog has been left lame and in pain for nearly 2 months while I've had two different claims denied. I've now just had to bite the bullet and pay for it myself. I've had insurance with them for 4 years and never claimed a penny. Then when I need them... guess what, they try to wriggle out of paying and couldn't care less about your pet. Best advice I can give you is to direct debit the money you would pay to them monthly into a savings account and further down the line if/when you need it you will have a pot of money to at least lessen the burden Reviewed on: 2nd March 2021

Good insurance company that also helps animal charities

Haven't had to use the company very often over the years, but any time I have, they have paid promptly, with no problems at all. Reviewed on: 3rd August 2023

Very happy

Animal Friends have been brilliant. Reviewed on: 3rd August 2023

Dog Insurance

They have always settled my claims fairly and quickly Reviewed on: 3rd August 2023

Brill insurance

Always there when you need them. Brill company Reviewed on: 3rd August 2023

1st class pet insurance.

They are always on the ball, keep me informed of all claims made by my vet. Pay the vet and myself quickly and no argument. Reviewed on: 3rd August 2023

Worry free dog insurance

Easy to deal with when pet worries weigh heavy on your mind. Like the idea of the Portal where the vet fills in the forms, so less chance of getting the claim wrong Reviewed on: 3rd August 2023

Absolutely brilliant

Every time I call upon Animal friends for help, they are always obliging and very fair they take the stress out of all the problems I wouldn’t be with any one else Thankyou Animal friends Reviewed on: 3rd August 2023

Amazing insurance company

Great company for peace of mind, they have a 24 hour online vet, tips etc and advice 24/7 I love this company Reviewed on: 3rd August 2023

Quick payment

I have been with Animal friends for a few years now and had to make a claim recently for my cat who has been diagnosed with hyperthyroidism. After my claim was put through , my payment arrived into my account very quick. Thank you Animal Friends for a no stress claim. Reviewed on: 3rd August 2023

Great friends

Truly friends to all our pets. Used for years. Reviewed on: 3rd August 2023

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