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Animal Friends: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.77 (636 reviews)

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4.72

Based on 636 reviews, last reviewed 12th Feb 2025

80% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Good value cover Best price I could find with comparity cover from other providers Reviewed on: 12th February 2025

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023

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About this product

It’s always wise to check customer reviews before taking out a new pet insurance policy to be confident that the provider is reputable. We gather Animal Friends pet insurance reviews to help you make an informed decision.

Animal Friends offers pet insurance for dogs, cats and horses. There are a variety of policies available for each animal type, such as Accident only, Lifetime cover and more. Animal Friends offers specialist policies for older pets, as well as kittens, puppies and foals.

Are you considering Animal Friends as your insurer of choice? Take a look at our Animal Friends pet insurance reviews to gain valuable insights into the provider and its policies. Find out how satisfied customers are and whether they would renew their policies. Learn about the customer service and claims process. Reading customer reviews can help you feel confident that your pet is well protected.

Have you ever held a pet insurance policy with Animal Friends? Share your experience with our Smart Money People community. Which animal did you insure, and which level of cover did you select? Why did you decide to insure with Animal Friends? If you've made a claim on your policy, how well was it handled? Whatever your experience, leave an Animal Friends pet insurance review today. Together, we can help others like you make better financial decisions.

Animal Friends Pet Insurance reviews (636)

Review of the Animal Friends, Pet Insurance:

Don't Do It

Before you consider taking out insurance with these thieves....stop....put your debit card down. Don't believe their "animal friends" nicey nicey name/image...these guys will whatever they can to not pay you the money you're owed. My dog has been left lame and in pain for nearly 2 months while I've had two different claims denied. I've now just had to bite the bullet and pay for it myself. I've had insurance with them for 4 years and never claimed a penny. Then when I need them... guess what, they try to wriggle out of paying and couldn't care less about your pet. Best advice I can give you is to direct debit the money you would pay to them monthly into a savings account and further down the line if/when you need it you will have a pot of money to at least lessen the burden Reviewed on: 2nd March 2021

Friendly staff. Better processes and advise needed.

Friendly and helpful staff. Unfortunately the cover is confusing, I would have liked better guidance on the different policies, what they cover and how they might be useful as a pet owner e.g. £12k per year is good for young dogs who might have an accident, £1k per condition better for older dogs who have a mixture of ongoing ailments. The process of submitting a claim is arduous and I don’t like the lack of an itemised list for what has been paid out. I would like to see more advise about where to buy medications for pets during an economic crisis. It’s beneficial for everyone as there’s a considerable cost saving for them. Reviewed on: 23rd August 2024

Always prompt and supportive, and the free video vet...

Always prompt and supportive, and the free video vet consultations are excellent too. Have had to claim a couple of times with them and they are engaging and open, and payouts are delivered efficiently Reviewed on: 23rd August 2024

Brilliant pet insurance!

Always paid out on vet fees with no problems for my horse and dog. Always competitively priced. Reviewed on: 10th July 2024

Simple

100% fantastic company.... Products and services are 1st class.... App is superb too.... Well worth every penny spent.... Reviewed on: 13th October 2023

Great product

Have used Animal Friends for my new pup. @CreedTheStaffy Competitive rates and LOVE the free vet video consultations from Joii Pet Care. Reviewed on: 12th October 2023

Great value cover and good service

Fortunately I haven't had to make a claim recently but I have always found them very efficient and responsive. Reviewed on: 12th October 2023

Simple affordable reliable

Great options for your choice of budget and cover required. No messing about, speak to a person or use a simple website. I really value & appreciate this company. I tell anyone who I talk to about animal friends insurance. They are great Reviewed on: 12th October 2023

Only just taken out my policy

Only just taken out my policy - all good so far - hope the reviews are true when it comes to claiming Reviewed on: 12th October 2023

I love Animal Friends!

Animal friends always provide affordable insurance for my pets but my favourite thing about them is the great support they provide to groups who help animals! Reviewed on: 11th October 2023

Pawsome

Low excess, fair pricing and free 24 hour vet support. Reviewed on: 11th October 2023

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