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Animal Friends: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (644 reviews)

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4.66

Based on 644 reviews, last reviewed 2nd Oct 2025

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025

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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

Animal Friends Pet insurance reviews (644)

Review of the Animal Friends, Pet insurance:

Don't Do It

Before you consider taking out insurance with these thieves....stop....put your debit card down. Don't believe their "animal friends" nicey nicey name/image...these guys will whatever they can to not pay you the money you're owed. My dog has been left lame and in pain for nearly 2 months while I've had two different claims denied. I've now just had to bite the bullet and pay for it myself. I've had insurance with them for 4 years and never claimed a penny. Then when I need them... guess what, they try to wriggle out of paying and couldn't care less about your pet. Best advice I can give you is to direct debit the money you would pay to them monthly into a savings account and further down the line if/when you need it you will have a pot of money to at least lessen the burden Reviewed on: 2nd March 2021

Best Pet Insurer

Nala is our first family dog and love the fact that animal friends per insurance was recommended to us, I have complete trust and faith in the team and especially love the added app feature of instant connection to one of the amazing vets. We always recommend animal friends to friends & family. Reviewed on: 1st September 2022

Top quality service

Unfortunately I have had to claim for an illness my precocious dog had, the service I received was excellent in a very distressing situation, they kept me informed throughout my claim and thank god my little fur baby was ok, thank you so much for your help and understanding.xx Reviewed on: 28th August 2022

Fabulous service

My Cat Tiggs is an older cat and she still gets the treatment she needs from Pet Insurance. Quick,friendly and easy to use. Reviewed on: 28th August 2022

5star insurance

Animal friends have kept their premiums affordable compared to other pet insurance companies with the same level of cover. Been with them for 4 years Reviewed on: 28th August 2022

Quick and easy Insurance Claim

Over the last few months I have had a number of health problems with my cat. Animal Friends have been helpful and reassuring, paying my insurance claim swiftly so I received it before my credit card was due. Excellent service all round. Reviewed on: 27th August 2022

Always there and caring

The best pet insurance we’ve used. When our dog had her accident and we were beside ourselves they made the whole process easy and helped us get all her bills sorted. Reviewed on: 27th August 2022

Great insurance company

Used Animal Friends Insurance for years as I trust them. Great customer service always responds by email. Helpful service and great benefits for my dog. Reviewed on: 27th August 2022

Great unique service

Love the 24/7 access to a vet, used it and it works! Deals with claims efficiently, staff have always been professional and caring Reviewed on: 26th August 2022

Really good and easy to use

Good insurance overall easy to use and hassle free Reviewed on: 26th August 2022

Esy and accessible

Claims throught the potal are reviewed timely, completed by yourself or the vet means its accessible. Easy to use form making it a nice customer journey Reviewed on: 26th August 2022

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