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Animal Friends: Pet insurance reviews

Name: Pet insurance
Rating: 4.77 (641 reviews)

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4.73

Based on 641 reviews, last reviewed 5th Sep 2025

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Excellent Pet Insurance Had our Pet insurance for two cats with them for several years now and the renewal is always very fair and reasonable and the service and communicatio... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023

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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

Animal Friends Pet insurance reviews (641)

Review of the Animal Friends, Pet insurance:

Don't Do It

Before you consider taking out insurance with these thieves....stop....put your debit card down. Don't believe their "animal friends" nicey nicey name/image...these guys will whatever they can to not pay you the money you're owed. My dog has been left lame and in pain for nearly 2 months while I've had two different claims denied. I've now just had to bite the bullet and pay for it myself. I've had insurance with them for 4 years and never claimed a penny. Then when I need them... guess what, they try to wriggle out of paying and couldn't care less about your pet. Best advice I can give you is to direct debit the money you would pay to them monthly into a savings account and further down the line if/when you need it you will have a pot of money to at least lessen the burden Reviewed on: 2nd March 2021

5star insurance

Animal friends have kept their premiums affordable compared to other pet insurance companies with the same level of cover. Been with them for 4 years Reviewed on: 28th August 2022

Quick and easy Insurance Claim

Over the last few months I have had a number of health problems with my cat. Animal Friends have been helpful and reassuring, paying my insurance claim swiftly so I received it before my credit card was due. Excellent service all round. Reviewed on: 27th August 2022

Always there and caring

The best pet insurance we’ve used. When our dog had her accident and we were beside ourselves they made the whole process easy and helped us get all her bills sorted. Reviewed on: 27th August 2022

Great insurance company

Used Animal Friends Insurance for years as I trust them. Great customer service always responds by email. Helpful service and great benefits for my dog. Reviewed on: 27th August 2022

Great unique service

Love the 24/7 access to a vet, used it and it works! Deals with claims efficiently, staff have always been professional and caring Reviewed on: 26th August 2022

Really good and easy to use

Good insurance overall easy to use and hassle free Reviewed on: 26th August 2022

Esy and accessible

Claims throught the potal are reviewed timely, completed by yourself or the vet means its accessible. Easy to use form making it a nice customer journey Reviewed on: 26th August 2022

Excellent service!!!!

I have 2 Cockapoos, Milly and Molly who are 5 & 6. Ive been with this insurance from the start and ive never changed it, which i think in this day and age, with all the companies trying to undercut to get your business, is a credit to the company. Excellent customer service and i find it really impressive how quickly they can sort the claim, when they receive it. I know its not the cheapest, but its the BEST. Thank you for looking after my 2 girls. XX Anne Marie Pimblett Reviewed on: 25th August 2022

Always there for all of us

I have 2 adventurous cats who have had their fair share of close shaves and Animal Friends have supported us every time. Great rates and excellent customer services and so easy to sort out trough vet portal Reviewed on: 25th August 2022

Very good

When I took the insurance policy out for Toby my cat last year everything was very good and straight forward, I made a mistake online which was my fault i'm not the most computer literate, the staff member I spoke to was very helpful and polite and sorted it out. Reviewed on: 25th August 2022

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