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Animal Friends: Pet insurance reviews

Name: Pet insurance
Rating: 4.66 (644 reviews)

View other Animal Friends products

4.66

Based on 644 reviews, last reviewed 2nd Oct 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025

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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

Animal Friends Pet insurance reviews (644)

Review of the Animal Friends, Pet insurance:

Great insurer

Have a range of affordable options especially for older dogs and lots of great support such as the Joli online vets app which really helps you understand whether a visit to the vets is required. Reviewed on: 5th August 2023

Fantastic service

Fantastic service, very caring and do anything to help Reviewed on: 24th August 2022

Quick to pay

when our little pug/cavi cross developed a nasty virus as a puppy, we got him straight to the vets and he had to stay overnight. The vets dealt with the bills directly with our insurers, Animal Friends. It made everything simple at a stressful time and payments were made promptly. By far the best insurance company we have dealt with. Reviewed on: 24th August 2022

Quick and easy to deal with

So quick and easy to make a claim, even my vets were shocked at how easy it was. Such a great service Reviewed on: 24th August 2022

Second to none service

Can’t fault them at all. Quick, efficient and friendly and fair. What more could you want. Reviewed on: 24th August 2022

excellent caring service

Very caring staff who took the trouble to really listen about my dog after she had been attacked. They made my claim so easy and took the stress away leaving me to concentrate on the most important thing my dog. Reviewed on: 24th August 2022

Professional, efficient pet insurance.

I have always found that Animal Friends handle any pet insurance claims in a swift, friendly, hassle free way leaving me free to concentrate on caring for my dog. Reviewed on: 24th August 2022

Excellent pet insurers.

From day one they have kept me informed, with hints and tips. Thankfully as yet not had a need for the online Joii pet vet., but it is knowing it is available. Am in our second year, very happy to recommend. Reviewed on: 24th August 2022

Competitive price Insurance

I have always found dealing with Animal friend's pet insurance simple and straight forward with claims being settled quickly & without fuss. The staff were compassionate when we sadly lost Floss our 17 year old JR terrier last year. Reviewed on: 24th August 2022

Best without doubt

All customer service staff are polite, kind and informative. I feel confident and that's why I've been with this company 7 years Reviewed on: 24th August 2022

Amazing insurance company

This company is amazing it’s the second time I’ve insured my dogs with animal friends, they are always easy to contact if they are needed and the staff do all they can by explaining every query. A very understanding company when I lost my Bassett hound Dave it was as though they really cared! Reviewed on: 24th August 2022

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