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Animal Friends: Pet insurance reviews

Name: Pet insurance
Rating: 4.66 (644 reviews)

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4.66

Based on 644 reviews, last reviewed 2nd Oct 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025

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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

Animal Friends Pet insurance reviews (644)

Review of the Animal Friends, Pet insurance:

First time we've insured with Animal Friends, accide...

First time we've insured with Animal Friends, accident-only policy. Never needed to make a claim (and hopefully never will!) so no idea about their performance. Free video vet service is a nice addition Reviewed on: 1st October 2024

Cover

Always paid out when our dog was very poorly Reviewed on: 24th August 2022

Pet friendly

Best pet insurer by far. They care about pets not just money. Wouldn't be with anyone else Reviewed on: 24th August 2022

great service

been with them for a while now never had any problems with them Reviewed on: 24th August 2022

Fabulous service no matter what the time

Access to the free online vet service is amazing. My own vet wanted £40 just to chat on the phone. They diagnosed via video and even posted the medication at a great price. Reviewed on: 24th August 2022

Great

Helpful and friendly customer service. Fast payback Reviewed on: 24th August 2022

Stress free insurance for your fur baby

My dog cut her mouth badly by a stick I was frantic my vets said don’t worry we take animal friends insurance still a bit worried there might be more to pay but no all covered vet treatment done my dog home and recovering well vet fee paid with in a day easy as that couldn’t believe it service amazing no quibble insurance will stay with them forever kind caring company they deserve to win this award seeing is believing I should know help is a click away 24/7 Reviewed on: 24th August 2022

Claims

All insurance are settled very quickly and never any problems Reviewed on: 24th August 2022

Very efficient

Always deals with my claims hassle free Reviewed on: 24th August 2022

No worries

We have had to use Animal Friends when our poor cat who was ahead on scores fell to a squirrel. Our vet was brilliant and our cat returned. Animal Friends settled our vets bill then went the extra mile with a follow up email a few weeks later asking if our cat had fully recovered and to give him a fuss!! Brilliant service and little snipets to give advice etc on keeping pets healthy Reviewed on: 24th August 2022

Immediate response, excellent service.

Payment for treatment was received almost immediately after the Vet's submission. Excellent service. Reviewed on: 24th August 2022

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