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Animal Friends: Pet insurance reviews

Name: Pet insurance
Rating: 4.77 (641 reviews)

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4.73

Based on 641 reviews, last reviewed 5th Sep 2025

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Excellent Pet Insurance Had our Pet insurance for two cats with them for several years now and the renewal is always very fair and reasonable and the service and communicatio... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023

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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

Animal Friends Pet insurance reviews (641)

Review of the Animal Friends, Pet insurance:

Don't Do It

Before you consider taking out insurance with these thieves....stop....put your debit card down. Don't believe their "animal friends" nicey nicey name/image...these guys will whatever they can to not pay you the money you're owed. My dog has been left lame and in pain for nearly 2 months while I've had two different claims denied. I've now just had to bite the bullet and pay for it myself. I've had insurance with them for 4 years and never claimed a penny. Then when I need them... guess what, they try to wriggle out of paying and couldn't care less about your pet. Best advice I can give you is to direct debit the money you would pay to them monthly into a savings account and further down the line if/when you need it you will have a pot of money to at least lessen the burden Reviewed on: 2nd March 2021

Great insurer who walk the talk

Great to know a business that has true purpose and lives and breathes it in everything they do Reviewed on: 11th August 2023

Fantastic support when you need it most

So pleased to have Animal Friends on my side when things turn bad. They are so supportive and payment is so fast, at a time when money is at its tightest. Thank you all so much Reviewed on: 11th August 2023

Just Pawfect

I have had first hand experience of other Pet Insurance Providers and I can say without doubt Pet Friends is simply the best provider. I have not had to make a claim but I did need to use their online Vet Service which was completely reassuring. I cannot praise them enough and have recommended them to all my fellow pet owners Reviewed on: 11th August 2023

Excellent, no hassle

I had to have regular treatment for my 14 year old lab. My vets claimed directly absolutely no hassle to me. I have now insured my new puppy (having lost my boy) with animal friends. Wouldn't use a anyone else!!!! Reviewed on: 10th August 2023

Sad cat to happy cat

One very unhappy cat with an infection needed emergency treatment and a stay in vet hospital. One big bill later, cat now happy again. Animal Friends allowed me to get her the treatment she needed very quickly. Thank you. Phoebe and Caroline Reviewed on: 8th August 2023

Great value pet insurance

Easy to use. Great policy to cover all your pets needs and fantastic value Reviewed on: 7th August 2023

Excellent

Very helpful when making claims, offer reasonable policy rates and supply good info via emails Reviewed on: 7th August 2023

Great Pet Insurance

Animal Friends insurance to me is the best around, I really feel they have your pets health & interests at the core of their values. Especially love the added bonus of the Joii Pet Care app that you get with the policy, I thankfully have only had to use this service once before and was a quick and easy diagnosis with one of the lovely vets they have on call. Always recommend Animal Friends to anyone that asks. Reviewed on: 7th August 2023

Cat insurance

Having three cats that have needed occasional treatment , Animal Friends Insurance have made it very easy to make a claim and really quick to fulfil - the funds were back in our bank account within one working day - excellent service Reviewed on: 6th August 2023

Advice and support 24/7

I recently had a very sick 11 year old Terrier to look after. It was a most worrying time, not knowing what was wrong with him and watching him grow less and less active and sad. After extensive tests in the vet hospital, and a lot of medication l was very relieved when most of the financial burden for the costs of his treatment was covered by his insurance with AF. Happy to say my dog is fully recovered and back getting up to mischief! Reviewed on: 6th August 2023

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