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Animal Friends: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.77 (637 reviews)

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4.74

Based on 637 reviews, last reviewed 9th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Been with animals friends for 7 years now , 6 years... Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter... Read more Reviewed on: 9th June 2025

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023

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About this product

Animal Friends Pet Insurance reviews (637)

Review of the Animal Friends, Pet Insurance:

Great pet insurer

Always pay treatment with no quibble and love the Joli app they provide for initial consultations before paying vet fees and their top tip emails for keeping your pet healthy. Reviewed on: 9th September 2021

Great insurer

Have a range of affordable options especially for older dogs and lots of great support such as the Joli online vets app which really helps you understand whether a visit to the vets is required. Reviewed on: 5th August 2023

Quick & easy

Quick and easy to file a claim, done through the vets themselves. Reviewed on: 4th August 2023

Reliable pet insurance at a good price

I have been with Animal Friends for many years now. They are efficient in dealing with claims and there is no delay at all in receiving payment now they have their new 'Pawtal' which means the vet sends the claim in for you. I love that they donate thousands to animal charities. Reviewed on: 4th August 2023

Never had a problem

Thankfully I have never had to claim, but their pet insurance prices are the cheapest around Reviewed on: 4th August 2023

Quick and easy

This company is quick and easy yo join and make a claim from, highly recommend Reviewed on: 4th August 2023

Fantastic!

I have been with Animal Friends for a number of years for different dogs that I have owned. I have found them to be a fantastic insurance company with realistic insurance prices and fantastic customer service throughout any claims which has helped take away some of the stress when my dalmatians were unwell. I would definitely recommend them! Reviewed on: 4th August 2023

Thankful x

They have been such a help to me from email tips and advice to keeping my low monthly payments the same as always. I am very thankful to them. Reviewed on: 4th August 2023

faultless insurer - just what you need when you need it!

excellent communication, speed of claim-settling, reasonable monthly cost Reviewed on: 4th August 2023

Paw-fect Pet insurance

An excellent pet insurance policy, I have remained with animal Friends as I have a senior dog and want to ensure I have the best cover for him should I need it and the policy offered by Animal Friends ticks all the boxes. I love getting updates along with the monthly newsletter offering care and advice for my dog. The premium is reasonably priced for the cover I receive, highly recommended. Reviewed on: 4th August 2023

"Does what it says on the tin"

I have been using Animal Friends Pet Insurance for my dog for several years now. Fortunately I have not had any reason to make a claim on my insurance to this point but the cocer provided is second to none as well as having access to virtual veterinary advice via the Joli Pet app. This is invaluable because it provides free advice on many topics such as flea and tick treatment, grooming etc anmd several other other everyday pet ailments. I also receive quarterly emails from Animal Friends giving advice on a range of different topics - animal behavioural signs - for example. and an update on any new products which may have entered the animal market. I am very happy with animal friends and would have no hesitiation in recommending them to anyone looking for good pet insurance at a reasonable price. Reviewed on: 4th August 2023

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