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ASDA Money: Pet Insurance reviews

Name: Pet Insurance
Rating: 1.67 (58 reviews)

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1.31

Based on 58 reviews, last reviewed 21st Jan 2025

No new 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

10%

76%

Latest highest rating:

4

lengthy wait but otherwise good experience when our dog became ill we didn't hesitate authorising and paying for all the treatment, when it came to making a claim the process was simple enough.... Read more Reviewed on: 17th April 2023

Latest lowest rating:

1

DO NOT USE this useless company NOT interested I hav... DO NOT USE this useless company NOT interested I have never claimed off them until my pedigree Cat had to be put to sleep in November 24 he had had n... Read more Reviewed on: 21st January 2025

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About this product

Finding the right insurer in the sea of providers on the market can be daunting. At Smart Money People, we want to make this process simpler for you. We collect ASDA Money pet insurance reviews to give you valuable insight into life as a policyholder.

ASDA Money provides pet insurance for cats and dogs, with specialist policies for kittens and puppies. There’s a multi-pet discount available when insuring two or more pets. Choose your level of cover with a Lifetime policy or a Time Limited policy. ASDA Money policyholders can pay their premium monthly via direct debit without any additional costs.

If ASDA Money sounds like the right insurer for you, find out more by reading the reviews on Smart Money People. Our reviews can tell you what animals customers have insured with ASDA Money and which policy they opted for. Find out how comprehensive the policies are and how satisfied customers are with the customer service they have received. Learn from genuine experiences to understand the provider and its policies better by reading our ASDA Money pet insurance reviews.

Have you had a pet insurance policy with ASDA Money? Write a review on Smart Money People to help other pet owners just like you. Tell us which policy you opted for and whether you felt that your pet is well protected with ASDA Money. Have you had any experience with the customer service team or the claims process? Would you recommend the provider and policy to family and friends? Would you renew your policy? Share your honest experience with others by writing an ASDA Money pet insurance review.

ASDA Money Pet Insurance reviews (58)

Review of the ASDA Money, Pet Insurance:

A very poor service

We put a claim in in September when our dog had to have an emergency operation and on 4th October we're told by Asda pet insurance that an assessor would shortly be looking at our claim. It is now December 11th and we are still waiting for an assessor to look at our claim. In November I called to be told there is a back log and they had no idea when this would be looked at. Very poor service. We took out pet insurance for peace of mind. This month I will phone again in hope that we will be reimbursed. Would I recommend Asda pet insurance NO! I wish I had read the reviews before taking out insurance with them. I have never written a review before but feel the service is so poor I have to make others aware. Reviewed on: 11th December 2024

Extremely POOR pet insurance.

Extremely POOR pet insurance. My pet was put to sleep in November and radio silence from Asda despite chasing. took over 3 months to pay the invoice from my vets (this was after several calls from myself chasing - they ignored ALL emails from my vets and myself asking where the money was!) even when paying the invoice they did not pay the whole thing and refused to share what was missing on the payment. A terrible experience and I will NEVER ever use them again. Reviewed on: 12th February 2024

Premium increase of 100%

I have an ageing spaniel and paid £1600 insurance last year, and has cause to make 1 claim, to which they paid £434. Just received my renewal and it has increased by 100% to £262 per month, yes that’s right, per month! the sad thing is, is that they tell you it’s because you’ve had a claim and you won’t get cover anywhere else. Needless to say, insurance now cancelled Reviewed on: 5th February 2024

worst experinece every for a £100 claim waited over...

worst experinece every for a £100 claim waited over thre month for a simple vets visit Reviewed on: 22nd January 2024

ASDA Money Pet insurance is the worst

ASDA Money Pet insurance is the worst I've ever had to deal with Reviewed on: 18th January 2024

Nothing decent about them

It's been 6 weeks since I have put a claim in but still not getting anything back from them. I phoned up and I have been told it will be another 10-20 working days before they can do anything about it so that could be 10 weeks before you could get your claim back. I would never recommend this insurance company to anyone. If I could give no stars then I would have done it. Reviewed on: 11th December 2023

Check the small print!!

Took 10 weeks to say they only insure up to £1500 for cruciate ligament surgery. My dogs operation was £4500. There's not a vet in the UK that would do it for £1500, so cover is totally inadequate Reviewed on: 3rd December 2023

Delays and so far Non payment of routine claim

Not worth getting involved with...I made a relatively small claim back in August as my dog had a kidney infection that required a vet visit, some tests and some medication. I filed all the required documentation and sent it in to ASDA but hear nothing for about 6 weeks...followed up multiple times and got some vague excuses. Today its December and now they are saying that they are asking my vet for more information (no details of what) - if they dont get it they say they will cancel the claim, if they do get it they say it will restart the whole claim process. At this stage, I accept that it's a scam and have not renewed with them for this year and moved to John Lewis instead. They are a joke...avoid. Reviewed on: 30th November 2023

AVOID AVOID AVOID

And if you can't avoid - please please read every bit of documentation they give you, and everything on their website and links. Absolute charlatans who delay delay delay then don't pay on a technicality. I am a responsible dog owner who wouldn't dream of not having the right cover for my loved one - but with this policy, I may as well have not had any insurance at all. So best advice, if you really really have to use them, please read absolutely everything as they will get out of paying. Reviewed on: 6th November 2023

Do not use!

It took them three weeks to respond to my claim, I received no confirmation email so had to call and check they had received it. When they did reply, they said I hadn’t filled out one of the pages (I had). I replied letting them know that I’d completed it, and have received no response since. That was three weeks ago. Do not bother, what a waste. Reviewed on: 9th October 2023

Worse pet insurance ever

Whatever you do don't take Asda pet insurance out. It is absolutely useless, ridiculous caps on certain surgeries, and customer service from hell .Don't waste your money go with someone else (infact anyone else will be better).....you'll thank me believe me Reviewed on: 24th July 2023

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