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ASDA Money: Pet Insurance reviews

Name: Pet Insurance
Rating: 1.66 (59 reviews)

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1.30

Based on 59 reviews, last reviewed 22nd Jan 2025

No new 5 star reviews

in the past 90 days

233% increase in 1 star reviews

in the past 90 days

10%

76%

Latest highest rating:

4

lengthy wait but otherwise good experience when our dog became ill we didn't hesitate authorising and paying for all the treatment, when it came to making a claim the process was simple enough.... Read more Reviewed on: 17th April 2023

Latest lowest rating:

1

DO NOT USE ASDA PET INSURANCE DO NOT USE ASDA PET INSURANCE I submitted a claim early November for vet treatment for my dog. It has still not been reviewed. Every time I call fo... Read more Reviewed on: 22nd January 2025

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About this product

Finding the right insurer in the sea of providers on the market can be daunting. At Smart Money People, we want to make this process simpler for you. We collect ASDA Money pet insurance reviews to give you valuable insight into life as a policyholder.

ASDA Money provides pet insurance for cats and dogs, with specialist policies for kittens and puppies. There’s a multi-pet discount available when insuring two or more pets. Choose your level of cover with a Lifetime policy or a Time Limited policy. ASDA Money policyholders can pay their premium monthly via direct debit without any additional costs.

If ASDA Money sounds like the right insurer for you, find out more by reading the reviews on Smart Money People. Our reviews can tell you what animals customers have insured with ASDA Money and which policy they opted for. Find out how comprehensive the policies are and how satisfied customers are with the customer service they have received. Learn from genuine experiences to understand the provider and its policies better by reading our ASDA Money pet insurance reviews.

Have you had a pet insurance policy with ASDA Money? Write a review on Smart Money People to help other pet owners just like you. Tell us which policy you opted for and whether you felt that your pet is well protected with ASDA Money. Have you had any experience with the customer service team or the claims process? Would you recommend the provider and policy to family and friends? Would you renew your policy? Share your honest experience with others by writing an ASDA Money pet insurance review.

ASDA Money Pet Insurance reviews (59)

Review of the ASDA Money, Pet Insurance:

Shocking! Look elsewhere for pet insurance.

Shocking. Put a claim in for vets bills when our dog took in in October 2024. It's now January 2025, and the claim still hasn't been reviewed. Tough time over Christmas, as the vets bill was completely out of the blue. No feedback, no replies to any emails I've sent and fobbed off when you finally get to speak to someone. Shame I didn't read the reviews before signing up with them. Not sure if or when when we will ever get paid out. Reviewed on: 14th January 2025

Worse pet insurance ever

Whatever you do don't take Asda pet insurance out. It is absolutely useless, ridiculous caps on certain surgeries, and customer service from hell .Don't waste your money go with someone else (infact anyone else will be better).....you'll thank me believe me Reviewed on: 24th July 2023

Appalling

Took well over a month for claim to be settled, Asda Pet Insurance had actually had our claim forms for two weeks before deciding they needed further info from the emergency vet and they sent us a "if info is not received within 30 days claim will be closed" extremely threatening but as they were not asking us to provide further info but actually a third party being the emergency vet why employ such a threatening tone, the emergency vet replied to them immediately so then Asda decided they needed further info again but from out own vet, again the same thirty days threatening email and again it was a third party they were contacting for further info, not us, I cannot understand why the claims handler upon reviewing our claim failed to see further info was required from TWO different sources and request ALL info at SAME time, this would certainly seem like common sense which is something quite clearly in very short supply at Asda Pet Insurance, I complained about this unnecessary delay in requesting information and received a very abrupt response basically saying I had no right to complain about the assessor asking for info from one source one day and another source the next day, they have also seen fit to deduct £146.00 from our claim stating it was over "the £100 emergency vet fee" this is despite our young dog being treated on Saturday night and being told by the vet that if he continued to be sick or worsen in anyway we had to take him back, he did continue to worsen overnight so we had to take him back the following day, being a Sunday, we were following medical advice yet Asda seem to think they know better, in summing up there is a good reason why they are cheap, they are neither competent nor in anyway bothered about even attempting to offer even a modicum of customer service, AVOID !!!!!!!! Reviewed on: 5th July 2023

Robbing bastards

Totally joke. Paid 400 and get back 37 after 4 months of calling and writing emails. Absolute bad service and very bad quality. AVOID AVOID Reviewed on: 3rd July 2023

lengthy wait but otherwise good experience

when our dog became ill we didn't hesitate authorising and paying for all the treatment, when it came to making a claim the process was simple enough. I had read reviews and to be honest wasn't confident about any of the claims being paid out. we sadly lost our dog shortly afterwards. it took almost 2 months for the decision on the claims and all were paid out less excess etc. we did have our last claim which I hadn't bothered submitting however we did submit this. I had continued with paying the insurance as I read that this would need to be paid for the full year ( we, were paying monthly). the last claim alerted the insurers to our dogs passing. we received a lovely email sending their condolences, and a further email advising that they had taken care of cancelling the policy and a refund was on its way, again not what we, asked for or expected. yes the wait was long for the claims to be settled, however once the first one was done the rest were done In days, we hadn't chased these up much as to be honest we didn't really care by then, however, maybe if we had it would have been done quicker. Reviewed on: 17th April 2023

Avoid at all cost

A claim submitted in November 2022 and am writing this review in April 2023 still hasnt been paid. I am absolutely disgusted how incompetent this company is at this time especially grieving after loosing my poor dog, let alone having countless telephone conversations to no satisfaction whatsoever. They have actually paid the complete wrong vet practice and are refusing to pay my own vets until they get the money back from them… in the mean time passing my personal details to a complete stranger. This case has now been logged with the financial services ombudsman and am in the process of contacting the broken information commissioners office because of their breach in GDPR. Please avoid this pet insurance at all cost. Completely digusted. Reviewed on: 12th April 2023

Worst Insurer ever

Worst Insurer Ever, I had to make a claim for my dog it has now been three months and I have still not been paid out or received any notification from Asda Insurance it has caused me great hardship I wish I had never insured with them. Be very careful do not use this company. Reviewed on: 8th March 2023

cheapest not always the best

claimed declined, pointed out some random piece of small print! Reviewed on: 16th December 2022

Read the T&C Very carefully !!

You’ll see the website says it covers a certain amount of vet fees (5k in my case) but then when you come to claim you’ll find there are lots of conditions where they have a very low limit. This is not clear when you are buying and some of their limits are hidden when you view on line. Yes they are cheap….. but there is a good reason for this. I would avoid and pay the extra and go with a reputable company. Reviewed on: 29th November 2022

Takes over 5 weeks to pay out

Would not have used Asda if I knew it would take this long to receive claim back. Luckily the vet fees were not over £300 I would dread to think if the vet fees were higher and didn’t have the funds to pay straight away. Will not be renewing. Reviewed on: 31st August 2022

Disgusting company

I had 2 of my 5 dogs insured with them for over 10 years and did not make 1 claim on either policy. I sadly had to put to sleep my old boy after tests etc showed a diagnosis of liver cancer. When trying to claim for the vet bill I incurred for these tests I was informed they would be offsetting the remainder of his policy premiums for the 9 months until the next renewal against the claim if I proceeded with it. This meant instead of me being able to meet my financial liability to my vet I would end up owing them money also. I have checked with the insurers for my other 3 dogs and been assured this is not standard practice. This company is morally bankrupt. I have paid them for 2 policies for 10 years without 1 claim on either and they expect me to pay to insure a deceased animal against vet bills for a further 9 months. I am left with no alternative than to not proceed with the claim and pay the vet bill myself. Reviewed on: 25th August 2022

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