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Aviva: Car Insurance reviews

Name: Car Insurance
Rating: 3.82 (510 reviews)

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3.65

Based on 510 reviews, last reviewed 30th Nov 2024

69% decrease in 5 star reviews

in the past 90 days

80% decrease in 1 star reviews

in the past 90 days

51%

23%

20%

Latest highest rating:

5

Aviva Zero online Car insurance. Just took out car insurance with Aviva Zero online. Very good proce with far better excess offer than my previous insurer. Website and information was... Read more Reviewed on: 20th November 2024

Latest lowest rating:

1

Worse experience every trying to get car insurance c... Worse experience every trying to get car insurance cover avoid at all costs Reviewed on: 30th November 2024

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About this product

The Aviva car insurance reviews on Smart Money People come from drivers like you. We’ve got hundreds of genuine Aviva car insurance reviews to help you decide if Aviva is the right company for your needs, budget, and vehicle.

With over one million customers, Aviva is one of the largest UK car insurance providers, with policies spanning different vehicle types and various levels of cover. Your car insurance is an ongoing financial commitment, and provides important protection should an unfortunate incident occur, so it really is worth taking the time to make an informed decision. Our reviews on Aviva car insurance cover everything from multi car insurance, to electric car insurance, to young driver policies, so you’re sure to find some that are relevant to you.

And remember, if you've used Aviva before, you can also leave a review to help other drivers. Not sure what to write about? Share your experiences on customer service, or setting up a policy, or give your thoughts on whether it’s good value for money. You may also want to offer details on how efficient the claims process was for example. Don’t forget to include what kind of policy you’ve taken out too; this is all really valuable information for drivers doing their research.

Smart Money People is the UK’s largest financial services review site. Together, we can help to increase trust and transparency in financial services. Read or write an Aviva car insurance review below.

Aviva Car Insurance reviews (510)

Review of the Aviva, Car Insurance:

Great and easy to use

Fantastic customer service always polite and helpful - very knowledgeable Reviewed on: 15th April 2023

Decent product- decent price

I like the fact you can manage it online Reviewed on: 9th September 2023

DO NOT PURCHASE CAR INSURANCE ONLINE FROM AVIVA.

DO NOT PURCHASE INSURANCE ONLINE FROM AVIVA. I got a policy online from Aviva, and l had 7 years No claims discount which was split between to cars, my personal and company car. They then rejected proof of No claims because it was part earned on a company. I accepted this conclusion. l then changed my policy only to include 4 years No claims, which increased my premium and l got new Policy. A week and half later l get an email saying my policy has been cancelled on grounds that l did not provide proof no claims discount. Which was incorrect as l send multiple evidence. As someone that’s been long term Aviva customer, l am extremely disappointed that l am unable to speak to a person, just constant emails from different people saying the same line “ Your policy has been cancelled, please get a new quote” no justification as to why my proof was incorrectly interpreted. Reviewed on: 8th September 2023

Family used insurance

In an insurance company we need trust and after sales help this company provides that. Reviewed on: 8th September 2023

Poor experience of General Accident by Aviva

I had car insurance through General accident, part of Aviva. When someone pulled out in front of me causing an accident after almost 2 years this ended up being my fault apparently and has affected my insurance for the next 5 years, mainly it would seem because they mis handled the claim (failed to contact independent witnesses or check any details) and failed to communicate with me. After formal complaints they did accept they had mis handled things and compensate me, but not enough to offset the increase in my insurance costs for the next 5 years - will never use them again. Reviewed on: 3rd September 2023

Competitive & Renowned

Very competitive. Topped comparison reviews for ‘value for money’ with 2 of us on policy & offer money off for more than 1 policy/car. Reviewed on: 30th August 2023

Good insurance, reasonable price.

Not the absolute rock bottom price but easily as good as my previous policy and 25% cheaper than the renewal. Had resigned myself to a price increase (nothing ever goes down) but was irritated to find my renewal had risen so much when not even a phone call had been made between us. Having researched multiple companies I found this one just £5 more than last year, much more acceptable. Reviewed on: 29th August 2023

Good product

Not the cheapest but very hands on and helpful nice talking to a human being. Reviewed on: 24th August 2023

Good car insurance no issue!

Good car insurance, no issue so far! Reviewed on: 24th August 2023

Simple

Insurance was simple to set us through a comparison site and went through very easily. Site layout and things to select/alter were well laid out. Insurer also were able to verify the no claims too without sending documents Reviewed on: 24th August 2023

Easy to Access, No concerns!

Never had any issues with Aviva - they offer a clear website and app, and it's always easy to log in and manage! Reviewed on: 24th August 2023

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