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Aviva: Car insurance reviews

Name: Car insurance
Rating: 3.81 (552 reviews)

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3.74

Based on 552 reviews, last reviewed 9th Feb 2026

95% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Aviva for Value Aviva were the cheapest quote for renewing my car insurance by far Reviewed on: 22nd January 2026

Latest lowest rating:

1

Is is impossible to cancel renewal policy date. Is is impossible to cancel renewal policy date. Reviewed on: 9th February 2026

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About this product

Aviva provides award-winning car insurance for UK customers.

Aviva car insurance covers you against the cost of accidents, damage and theft. The cover you get and how much for, is down to the level of insurance you choose. Aviva also offer car insurance for electric and hybrid vehicles.

Aviva car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

Aviva Car insurance reviews (552)

Review of the Aviva, Car insurance:

very good

very good, not had any problems. Reviewed on: 24th March 2015

No claims but renewal increase huge

Signing up was incredibly easy but when it came up to renewal our price increased by more than half with no explanation. Reviewed on: 22nd August 2023

Useless company

Been involved in an accident which wasn't my fault. Got a hire car from enterprise. Car is burning petrol almost twice as my car. Been on phone to enterprise/insurance all week to change it. Every time hearing, they are trying to. Started talking about a category is booked under. That car just now is nowhere efficient wise similar to my one. No very helpful, nobody can actually help to swap it. Will end up with no car for a good while. Ending to give away as can't afford to keep up on petrol. Reviewed on: 21st August 2023

Shocking customer service helpline

Haven't even started my policy with Aviva but simply wanted to ask a question about my upcoming policy. Automated customer service experience was appalling. Was unable to get through to anyone. Sort it out Reviewed on: 16th August 2023

Great overall product for a great price

While Aviva isn't the cheapest, I think it is the best value for it's price point when you take into consideration what it's cover offers, as well as it's multi car discount. Reviewed on: 15th August 2023

Zero rating

Aviva Zero insurance is utter rubbish not very helpful when a claim is made even if it was not your fault! Would not recommend have had to do all the leg work myself regarding the claim no one in hand their 'chat' help is very unhelpful. Regardless of the cheap price not worth the policy when claim is made. Beware that they only offer a three door small hatch back as a courtesy car not a like for like as would expect if we're to make a claim. Even after advising that I have a family they were still adamant that they would not be 'upgrading' to a 4door or 5 door hatch back even after sending an email to the CEO the response was still the same. They took 5 days from the claim to respond which is appalling in any sense and their lack of empathy is disgusting. You have been warned Aviva Zero defacto utter sh**!! Reviewed on: 8th August 2023

Aviva Zero means ZERO claims and ZERO customer service

The company is a complete disaster. I have now had a claim outstanding for four months which this company still hasn't been able to fulfil. You cannot get hold of anybody - if you're very lucky and it's your birthday they reply within a couple of days but if you want another reply it takes at least another 24 hours. The company is a joke. Reviewed on: 4th August 2023

Decent management but prices could be better

management experience is nice. Prices increase for no reason and they won't even match their own prices quoted for new customers. Reviewed on: 28th July 2023

Cheaper policy and better cover

Consistently good standards of cover and a lower price on renewal even with zero excess. Other providers couldn't match pricing even with normal excesses. Reviewed on: 28th July 2023

Great app available

So with the Aviva car insurance, we were prompted to get the app. Not really done this before for previous instances? The app is great if I want to make any changes to my insurance policy I do it myself through the app and it makes all the adjustments instantly either reducing my monthly payment or increasing? I have used this for various things like changing vehicles, adding business use. Great little app easy to use with less hassle of having to ring to make any changes. Reviewed on: 28th July 2023

Hassle free experience

It was totally a hassle-free experience getting new car insurance online. Reviewed on: 27th July 2023

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