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Aviva: Car insurance reviews

Name: Car insurance
Rating: 3.79 (518 reviews)

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3.63

Based on 518 reviews, last reviewed 12th Jun 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Good company Do what they say and good price. Very pleased for choosing Aviva to insure my car Reviewed on: 12th June 2025

Latest lowest rating:

1

Would have left zero stars if possible. Would have left zero stars if possible. Do not use this rip off insurance company! I just changed my car and gone from group 36 down to group 22, I ex... Read more Reviewed on: 27th February 2025

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About this product

Aviva provides award-winning car insurance for UK customers.

Aviva car insurance covers you against the cost of accidents, damage and theft. The cover you get and how much for, is down to the level of insurance you choose. Aviva also offer car insurance for electric and hybrid vehicles.

Aviva car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

Aviva Car insurance reviews (518)

Review of the Aviva, Car insurance:

Excellent service with a cyber smile

I have used Aviva car insurance in the past but always compare prices each year when it comes to renewal as saving money is key for me particularly at the moment as I'm on maternity leave. However, Aviva came up for a second time and I was so pleased to see this. As I change insurers most years I have tried out a number of companies so am able to give an honest comparison review of customer experience. Aviva has by far the best online database for policy documentation that I have come across. You have one log in username and you're able to access all your policies in the same place. This is so much easier than trading through millions of old emails looking for the policy yours flagged as current. Recently this also meant that o was able to access my policy remotely when I didn't have phone access (battery had died again) but I quickly needed to check I was covered for something. It was a like saver! The log in area is easy to navigate and nice and you can print just what you need instead of receiving through the post lots of papers one then need to file and store. I highly recommend them and just hope they continue to be priced competitively so o can carry on using them. Reviewed on: 28th March 2016

Aviva Zero online Car insurance.

Just took out car insurance with Aviva Zero online. Very good proce with far better excess offer than my previous insurer. Website and information was very clear and easy to use. Include NCD cober and general legal cover. £180 cheaper than my renewal quote. Checked the review site too and seem like a reasonable offer. Reviewed on: 20th November 2024

Helpful staff on the phone, and great online applica...

Helpful staff on the phone, and great online application experience and iPhone app. Reviewed on: 7th November 2024

Great customer service and fast - just what you need...

Great customer service and fast - just what you need to make a claim far less stressful! Reviewed on: 15th October 2024

Very easy and quick claims processes which is exactl...

Very easy and quick claims processes which is exactly what you need in an insurance product. Reviewed on: 12th October 2024

Amazing Customer Service plus Products

My husband and I recently took a car insurance from Aviva, the process was very easy and smooth. Their customer service was also top-notch, all our queries and requests were promptly attended to. Reviewed on: 11th October 2024

Great customer service and were lovely on the phone.

Great customer service and were lovely on the phone. Sorted my car out really quickly and the courtesy car. Slightly more expensive than others but you definitely get what you pay for as they were much better than my previous provider. Reviewed on: 11th October 2024

Easy-to-use website

Fortunately, I've never needed to make a claim with this company, but setting up a policy online was straightforward. Their quote was competitve too. Reviewed on: 11th October 2024

Easy to apply on line for a quote

Easy to apply on line for a quote Reviewed on: 10th October 2024

Great value for money

Was having trouble finding insurance for my car and Aviva gave the best price and terms than any other conpany Reviewed on: 10th October 2024

Good customer service.

Aviva can be contacted easily in order to answer queries. Prices are good compared to other companies and the range of options is very good Reviewed on: 8th October 2024

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