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Aviva: Health insurance reviews

Name: Health insurance
Rating: 1.92 (194 reviews)

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1.79

Based on 194 reviews, last reviewed 9th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

18%

72%

Latest highest rating:

5

Reasonable cost, clear communication, I have had thi... Reasonable cost, clear communication, I have had this account with them for the last 9 years and have no complaints so far - luckily I haven't had to ... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Through my employer I was a group scheme member BUT Through my employer I was a group scheme member. I was asked to submit both an invoice and a receipt for a pacemaker check. This I did on 22/12/2025. ... Read more Reviewed on: 9th February 2026

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About this product

Aviva health insurance helps pay for private medical care for short-term injuries or illnesses.

You'll have access to a range of private hospitals and facilities that include Circle, Nuffield, Spire and NHS private units. Aviva won't increase premiums at first renewal if you haven't made a claim that's reduced your no claim discount level.

Aviva health insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

Aviva Health insurance reviews (194)

Review of the Aviva, Health insurance:

Impossible to get in touch about claim

Urgent claim has no response 5 days on. Getting in touch by phone - about to give up after 30 mins of music. Chat option does not work. Extremely poor. Reviewed on: 22nd July 2023

Through my employer I was a group scheme member BUT

Through my employer I was a group scheme member. I was asked to submit both an invoice and a receipt for a pacemaker check. This I did on 22/12/2025. Supposed service standard - 10 working days. Today is the the 9th of February 2026 and the claim has still not been paid. Reviewed on: 9th February 2026

AVIVA Health insurance is bad for your bank balance.

Started in 2021 with a premium of £1117 year 2 went to £1739 then last year £2874 now £4362 after a £250 claim for a broken toe..don't get conned by their introductory offers/headline prices..... Reviewed on: 6th February 2026

AVIVA Health Insurance - Cold Stonewallers

My partner and I have tried to make genuine claims, but AVIVA ask so many questions and it appears they have an offshore company doing their assessments - as you get replies at 0500hrs. There customer service is awful and when my first claim was rejected - a call handler gleefully suggested that I should read the small print. One of their "overseas" reviewers suggested I may have a problem with alcohol. Reviewed on: 10th January 2026

Very bad experience with Aviva health insurance.

Very bad experience with Aviva health insurance. My son was critically ill and admitted to hospital for three days after choking, which led to a cardiac arrest. The medical team performed CPR, and he was placed on ventilator support because his lungs were in very poor condition. When he arrived at the hospital, there was no air in his lungs, and his ABG results were extremely poor. We contacted Aviva to make a claim, but they refused it, even though I have been paying nearly £50 per month. I contacted Aviva to make a claim and spoke with their customer care executive, who told me that this was not considered a serious issue. I do not understand what they would consider a serious issue, given the circumstances. This reflects very poor service, and I strongly do not recommend Aviva insurance anymore. Reviewed on: 16th December 2025

I cancelled my policy in its last month as I cant af...

I cancelled my policy in its last month as I cant afford it.I told them clearly I would not renew,sent back documents & blocked their number. They have taken money un authorised from my account as " First Payment"I am reporting this to my bank as fraud.Avoid these scamsters Reviewed on: 18th October 2025

Reasonable cost, clear communication, I have had thi...

Reasonable cost, clear communication, I have had this account with them for the last 9 years and have no complaints so far - luckily I haven't had to claim for life or health insurance during this time and hope that continues! Reviewed on: 5th September 2025

Discussed with the level of care been waiting 3 week...

Discussed with the level of care been waiting 3 weeks now got an NHS appointment quicker Reviewed on: 4th September 2025

Made a claim in July for a broken tailbone (Chronic...

Made a claim in July for a broken tailbone (Chronic Pain), and keep trying to contact them but took me days to get a phone number and longer to get an email. There has been no action on my claim and no contact from them. messaged them using the chat, but I have to leave my desk and by the time I come back they have closed the chat and all the information. I have emailed them for an update multiple times and 0 response. I would not recommend this service to my worst enemy. There is 0 care and seem to actually put up barriers to make any progress in any form of claim. Reviewed on: 14th August 2025

Poor oncology team, poor communication style.

I unfortunately had cancer and my local private hospital referred me to a London hospital because the only surgeon who did what I needed was there. Aviva didn’t like that and while I was sat in the waiting to go to the hospital a girl on the line talked to me in a derogatory and condescending manner to say yes on this occasion they will cover the costs….. this was a life preserving operation I needed and they quibbled about it. The same through the whole process, the aviva staff treat you like a dog that’s insured, a lot of junior staff on the telephones who remind me of “computer says no” mentality. Healthcare insurance is taken out to make your health care easier, not have a battle with a bunch of juniors. I gave up telephoning in the end because I couldn’t face additional stress of dealing with these people on the phone, I only email. My healthcare plan is through work but I would not choose these if I took healthcare out personally. Reviewed on: 1st July 2025

Very easy producure, making a claim, tracking the st...

Very easy producure, making a claim, tracking the status online and always able to speak to someone if you have any questions. Reviewed on: 13th June 2025

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