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Aviva: Home insurance reviews

Name: Home insurance
Rating: 3.89 (207 reviews)

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3.58

Based on 207 reviews, last reviewed 10th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

51%

24%

17%

Latest highest rating:

5

Peace of Mind Aviva Online Insurance product was comprehensive and reasonably priced. It's a highly rated home insurance product, guaranteed to put your mind at eas... Read more Reviewed on: 6th September 2025

Latest lowest rating:

1

No lights with an 8-month-old, lowballed by 3K I am currently in a dispute with Aviva (underwriting QuoteMeHappy) regarding claim [10578847] that highlights a shocking disregard for safety and the ... Read more Reviewed on: 10th December 2025

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About this product

The Aviva Signature home insurance policy combines buildings and contents cover.

Aviva Signature home insurance replaces damaged items with new ones, or pays for them to be restored, repaired or replaced. Damage due to wear and tear or breakdowns is not covered. Accidental damage is an optional cover.

Aviva Signature home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

Aviva Home insurance reviews (207)

Review of the Aviva, Home insurance:

Avoid at all costs, the worst insurance company I have ever had dealings with.

Avoid at all costs. My complaint to them regarding the handling of our claim was not upheld by Aviva. So I took my complaint to the Financial Ombudsman Service (FOS) and they upheld our complaint against Aviva and awarded us a financial award, FOS ref number DRN-3746603. Aviva has chosen to ignore the Ombudsman’s final decision and award that is legally binding in law. The Ombudsman has made repeated attempts to get Aviva to comply with their decision and Aviva has simply ignored them. We are now in the process of asking the Courts to issue a Court Enforcement Order, so that enforcement action can be taken against Aviva to recover the sum awarded to us. We have also reported this matter to the Financial Conduct Authority and this has still not prompted Aviva to settle this matter. If Aviva ignores the Government bodies and the laws put in place to regulate them, there is no hope for a customer who has a legitimate complaint against them. Aviva will simply respond to this review by stating that they will contact us to resolve this matter. However the Ombudsman has made repeated requests for Aviva to contact us and they have not, so you can draw your own conclusions from Aviva’s response to this. As stated above void at all costs Aviva, plus their online only service Quotemehappy.com as they do not comply with their own governing bodies. Reviewed on: 12th December 2022

Good app, helpful customer service

Good app, helpful customer service Reviewed on: 23rd September 2024

House insurance

Always polite & knowledgeable about their products Reviewed on: 7th September 2024

Trustworthy, reliable and competitive - happy with t...

Trustworthy, reliable and competitive - happy with the service and products they offer Reviewed on: 7th September 2024

Good experience

Simple to do and a good policy, I have a few products with them and happy to be look for more. Reviewed on: 7th September 2024

Simplified process to buy and claim

Simplified process to buy and claim Reviewed on: 4th September 2024

I thought they were expensive but are reliable and t...

I thought they were expensive but are reliable and trustworthy insurers Reviewed on: 4th September 2024

Flawless experience throughout the whole process, an...

Flawless experience throughout the whole process, and I can’t complain about anything. Reviewed on: 4th September 2024

Difficult to contact them if there is an issue.

Difficult to contact them if there is an issue. Long waiting times and bot unhelpful. Otherwise acceptable. Reviewed on: 4th September 2024

Aviva isn’t the cheapest on the market but I feel li...

Aviva isn’t the cheapest on the market but I feel like what I am covered for is way more comprehensive than cheaper options Reviewed on: 4th September 2024

Never had a problem and always easy to contact for a...

Never had a problem and always easy to contact for advice, renewal quote never an issue. Reviewed on: 4th September 2024

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