Write a review

Aviva: Pension reviews

Name: Pension
Rating: 1.98 (160 reviews)

View other Aviva products

1.93

Based on 160 reviews, last reviewed 6th Feb 2025

80% decrease in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

18%

70%

Latest highest rating:

5

Aviva provide a great SIPP. Aviva provide a great SIPP. Easy to access and use online with lots of information provided along with a safe place for all online correspondence. Reviewed on: 13th January 2025

Latest lowest rating:

1

My father cannot withdraw his pension My father has been trying to withdraw his pension for nearly 5 months and yet to receive anything. Has had to ring them multiple times to be told some... Read more Reviewed on: 6th February 2025

Read all reviews See your review

About this product

Aviva offer a self-invested personal pension (SIPP).

There are five ways to invest in the Aviva SIPP. You can decide between the Universal Retirement Fund, a ready-made fund or choose an option from a fund shortlist provided by experts. You can also build your own portfolio or buy and sell shares and investments.

Aviva pension reviews share what it's like to have this pension. If you've used Aviva before, you can also leave your own review.

Aviva Pension reviews (160)

Review of the Aviva, Pension:

The total lack of Customer Service.

The total lack of Customer Service makes it hard to leave anything but a negative review. You have to wait for over an hour on the phone to speak to people, they don't answer emails and they appear to be totally incompetent. Nothing about them has been any good in my experience. I'm surprised they're still in business. Reviewed on: 10th December 2024

hopeless until I mentioned pensions ombudsman

I filled in Aviva's online form to have my Royal London pension transfered to Aviva. Royal London wrote to me that they had sent the money to Aviva. I waited for the money to appear in my Aviva pension account. Nothing happened. I used Aviva's online message service to ask what had happened to my money. I got a reply saying it would be sorted by a particular date. I waited. Nothing happened. I sent an email reminding them of their promise, and asking where my money was. I got an automated "we have received your email..." reply. I waited. Nothing happened. I rang them up. I was told that my money was in a holding account because Royal London had not sent an ORIGO form despite numerous requests from Aviva, and it would be illegal for Aviva to put the money in my account. I mentioned the Pensions Ombudsman. The operative asked me to hold the line while she consulted her manager. She said they didn't need more information from Aviva and they would go ahead and put the money in my account, and send me the documentation. The money arrived next day. Reviewed on: 17th September 2023

Happy covered golfer

Seamless from start to finish when dealing with any issues arising Reviewed on: 8th September 2023

Zero Response To Emails

Poor performance is one thing, but when I notified them of my wish to transfer my fund to a SIPP, zero response to my emails. My SIPP provider has had the same lack of response. Three weeks and counting. Reviewed on: 30th August 2023

Pension

Excellent customer service when I wanted a quote for my pension Reviewed on: 29th August 2023

Great company

Got my pension with Aviva and their communications are very good. Reviewed on: 25th August 2023

Impressive Support from Aviva

Amidst health battles and job loss, Aviva's exceptional assistance, especially from the Customer Retirement Team, truly amazed me. Their prompt handling of payments and regular updates turned a stressful situation into a seamless process. The team's empathy and understanding provided much-needed support during a tough time. Kudos to Aviva for their customer service commitment. I highly recommend them based on my experience. Reviewed on: 24th August 2023

5 weeks later still waiting for them to send penstion transfer forms

Absolutely awful! Wouldn't wish it upon anybody! They're not rude or anything like that - on the contrary, always promise they'll action my request as a priority. Five weeks later, I'm still waiting for the forms to be emailed or posted. I even provided an alternative email address, because they claim my email isn't working. That's not true, as I get all my household bills emailed to me, and I get them regularly. Please don't get involved with AVIVA Pension, if you can help it. Reviewed on: 11th August 2023

Aviva charges extremely high annual maintenance charges

Aviva advertises beware of scammers but the biggest scammers are aviva pension My pension value of £3610 in 2021 has dropped to £2800 in 2023, Markets have gone up worldwide and my unit prices have risen. They advertise AMC of 1.69% and here they charged me £844 as annual maintenance charges. Those whose work place invests into aviva pension I would advise please check your statements and switch to other honest providers as your life time pension money is at stake here. Called the call centre as well and the person just mentioned that I cannot calculate numbers and cant comment on anything ,so much for helpdesk from Aviva Reviewed on: 9th August 2023

Excellent

Great connectivity with customers, ease of access via the app and quick turnaround for getting other pensions moved within the Aviva pot Reviewed on: 8th August 2023

Great

Great service and easy to use! Saving for my pension is an absolute breeze Reviewed on: 8th August 2023

Do you have a different Aviva product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Pension
from Moneyfarm 4.95 from 103 reviews
Annuity
from Legal and General 1.60 from 3 reviews
Drawdown
from Standard Life 2.14 from 6 reviews

There's still more to see!

Aviva has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub