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Barclaycard: Initial Credit Card reviews

Name: Initial Credit Card
Rating: 4.12 (118 reviews)

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3.99

Based on 118 reviews, last reviewed 11th May 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

61%

17%

11%

Latest highest rating:

5

Barclaycard tested and trusted! I have had my Barclaycard credit card for over 20 years and can say that they are a good company with good rates and offers for their customers. Excel... Read more Reviewed on: 2nd April 2025

Latest lowest rating:

1

Simple request denied, call disconnected, no follow up I asked for written confirmation of when my next direct debit was due. Now, you'd think that this would be a reasonable request and a very simple one ... Read more Reviewed on: 11th May 2025

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About this product

Barclaycard Initial Credit Card reviews can help you to find out about the pros and cons of the Initial Credit Card credit card. What kind of features do Barclaycard customers like? Find out more about the Barclaycard Initial Credit Card by reading our trusted Smart Money People reviews. You can also write your own Barclaycard Initial Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

Barclaycard Initial Credit Card reviews (118)

Review of the Barclaycard, Initial Credit Card:

Simple request denied, call disconnected, no follow up

I asked for written confirmation of when my next direct debit was due. Now, you'd think that this would be a reasonable request and a very simple one to carry out. But no. It turned into a 30 minute waste of time!!! The first person I spoke to said she "wasn't allowed" to provide this basic customer service. I then asked to speak to a manager (which I hate doing but I was getting nowhere with this person) initially she told me "no managers are available". Then she put me on on hold to go and speak to the (apparently unavailable) manager. The manager she spoke to refused to come to the phone. So she transferred me to someone else who said that sending me the written confirmation I had requested was " not a process we would follow" and also refused to help me. He said the only way to receive this simple piece of information was to lodge a complaint with Customer Relations!!! He then transferred me at which point the call was terminated by the bank. There has been NO FOLLOW UP whatsoever!!! Clearly nobody there cares about their customers and are completely incapable of problem solving. I've worked in multiple customer service roles and I would never DREAM of treating a customer like this. Absolutely APPALLING!!! Reviewed on: 11th May 2025

Gets the job done!

Basic credit card, good customer service, easy and quick to pay off! Reviewed on: 10th April 2023

Excellent service

Never have a problem staff always cheerful and friendly and helpful Reviewed on: 5th April 2023

Good credit card for emergency payments

This card is very good,great for emergency payments,the fees are ok (low) for me and they will raise the limit in a short time and can be double or triple depends on you and your payments I think so. It is worthy,helpful and understandable plus easy to use Thank you Barclay's Reviewed on: 3rd April 2023

Ok service, some issues with app

Ok service, some issues with app Reviewed on: 30th March 2023

bad app good product

although the app is mostly not functional, the card itself is ok Reviewed on: 30th March 2023

Not reliable card service! Like a joke!

I applied for a Barclaycard online and got a message saying they needed more information. I called them several times but no one answered. It's been over a month and I still don't know if I'm approved or not. This is unacceptable and unprofessional. Barclaycard has the worst customer service ever! Barclaycard is a joke! They keep doing soft searches on my credit file even after I sent them a GDPR letter to stop. They are damaging my credit score and violating my privacy rights. Do not trust this company with your personal information! Reviewed on: 16th March 2023

Good first credit card

I spend most of my money on this card, it's really basic and is easy to use, the good thing is that it integrates with your Barclays app so you can see it in one place with your debit and savings, very nice. Reviewed on: 10th March 2023

Good

Nice and easy to use it Everywhere Reviewed on: 9th March 2023

fast easy use

Easy to use and helpful. Easy to contact Reviewed on: 22nd February 2023

Superb app

Superb app, easy to ugrade you card Reviewed on: 21st February 2023

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