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Barclays: Business Banking reviews

Name: Business Banking
Rating: 2.81 (231 reviews)

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2.81

Based on 231 reviews, last reviewed 15th Feb 2026

No new 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

39%

13%

36%

Latest highest rating:

5

Friendly customer experience with quick responses. Friendly customer experience with quick responses. Easily accessed through the app. Reviewed on: 12th June 2025

Latest lowest rating:

2

When I attempted to withdraw my funds, the situatio... When I attempted to withdraw my funds, the situation changed dramatically. Communication became slow and evasive, withdrawal requests were repeatedly ... Read more Reviewed on: 3rd February 2026

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About this product

Barclays business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Barclays is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Barclays business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

Barclays Business Banking reviews (231)

Review of the Barclays, Business Banking:

Bad customer service -Haywards Heath

Unacceptable customer service! I walked in and I was welcomed by a young Asian lady. I asked her about apprenticeship in Barclays. I explained that I already went through the online process, I applied for the closest vacancies but was emailed that there aren't any near me. Instead of responding with a resolution or consulting with someone if she didn't know about apprenticeship, she simply said "Go on the Barclays website!" I tried to explain myself again but she said "I don't know what you mean!" It was awkward, clearly she didn't want to communicate. All I wanted it was some help. I was strongly considering becoming an apprentice there but I am very disappointed with the staff; it hasn't been the 1st time as I am a customer there too! For such a well known bank I would have expected high level customer service. Please do train your staff better before letting them talk to customers because they are the ones representing Barclays! I will be awaiting customer service to come back to me and then I will update and post once they have. Reviewed on: 7th March 2019

THEY ARE AWFUL. DO NOT GO NEAR THIS BANK. THE INDIANS ARE INCOMPREHENSIBLE

The bank from hell. Want to buy things online? Expect 50% of them to be rejected by Barclays. Try running a business with them, it is impossible, they will not process the payments to suppliers. HATE THEM 100% AVOID THIS COMPANY. Reviewed on: 11th February 2018

Barclays Mobile app

I really like the app, quite dynamic and friendly! Reviewed on: 9th February 2018

Barclays banking system broken

How Barclays can expect any small business to bank with them when their system is unreliable. An unreliable system for any business is bad enough but unacceptable for a banking system dealing with money. In the past 18 months here are just some of the problems: - three times the text alerts for funds below £X have been removed from the accounts with no notice or explanation - we moved office 18 months ago, updated the address on the account, bank letters still sent to the old address a year later, checekd the onlien system, address read okay, bank call centre updated system and confirmed updated address, six months messages are arriving that letters from the back are being returned unknown at previous address and yet all the business and private addresses on the banking interface are showing our current address? - messages take forever to be responded to online - crucially when making payments online they sometimes don't show until the next day on the balance of the account so we have no idea whose payments have gone through and whose have not. The Barclays system is unacceptable as a banking system Reviewed on: 28th January 2018

Crap

There are the worst bank every there staff are under trained. There don’t help small business. There Management is terrible . There Manager’s have no contact with the real world ie the customer. I have made complaints after complaints and it achieved nothing. There no one to one with business managers who never comes out to see you even you don’t who there are Reviewed on: 7th January 2018

Business Banking

Commission charges are too high and paying around £10 every month just to have an account doesn't seem right. Reviewed on: 9th November 2017

20 years

we have been in business for 20 years with barclays couldnt of done it without their help xx Reviewed on: 7th November 2017

Customer Service?

I have been running a (small) business account at Barclays for a number of years - I rarely have to go into a branch, and most transactions are done on the internet. So far so good. However I've had three instances when I've been locked out of my account for no reason, and unable to transact. When I've called customer services to sort out and get me back online they have absolutely failed. They've made promises - 48 hrs and you'll be back online - Didn't happen. On every occasion I've had to go into a branch to transact. My most recent incident has been ongoing for two weeks, and I'm still having to go into a branch to transact - useless. Now finally I've decided to bite the bullet and find another online bank Reviewed on: 27th October 2017

Terrible customer service

I'm based in Ireland and the solution barclays had when they Accidentally closed our online banking was every time i needed to use our account to get on a plane and do it in person. Customer service was absolutely useless. For two months we've been without access and have basically told tough luck, we dont have a department that is designed to fix your specific problem - even though they admitted it was their fault. Reviewed on: 25th August 2017

Best banking service

We set up a business in August 2016 and made an appointment with Barclays to arrange for our bank account. The account manager was very knowledgeable and gave us all the info we needed and set up all the accounts we needed for our business. We were very impressed and the online banking facility is fantastic and occasionally we need help and there is always a friendly member of staff available to assist Reviewed on: 9th August 2017

Barclays Business Banking

Barclays made it easy for me and set up my business banking account in 4 working days. Everything was laid out and explained perfectly including how to access my account from the app. Really happy with their friendly and professional service. Reviewed on: 10th April 2017

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