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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.79 (379 reviews)

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4.79

Based on 379 reviews, last reviewed 26th Feb 2026

150% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Great live chat service from Tom at Bath BS Great live chat service and Tom was quick to answer and knowledgably Reviewed on: 26th February 2026

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Mortgages reviews (379)

Review of the Bath Building Society, Mortgages:

Superb customer service! Thank you!

I've had a mortgage with Bath building society for 15 years . I was made redundant just before Christmas 2011 and was out of work for 3 whole months and couldn't pay the mortgage. When I contacted Bath they were very decent about it and when I did find another job they were flexible about the repayments. Above all they didn't make me feel humiliated like I was begging which I couldn't say for my own bank or other providers. Well done Bath and thank you, your kindness was not forgotten! Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you Andrew for your great feedback. I am glad that we were there for you when you needed help. Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2024

Slow to act and respond

Quite possibly the worst mortgage experience in our lives. My wife and I are purchasing a property and the slow response times of Bath and inability to keep to service levels was quite shocking, at one point risking the transaction as our vendor started to lose patience. The BD manager admitted that staffing issues were leading to delays, but there was no proactive communication of such delays until deadline after deadline was missed. The whole mortgage process took over 3 months to conclude. Reviewed on: 23rd June 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. I am sorry we have not met your expectations on this occasion and apologise for any delays to your application with us. Would it be possible to contact me directly at [email protected] as I would be interested to have a look into this for you. Ben Hutchings, Head of Mortgage Sales Response date: 28th June 2023

Efficient

Fairly efficient Building society when comes to new mortgage process. Reviewed on: 23rd June 2023

Reply from Bath Building Society Thank you for taking the time out and leaving a review. All feedback is valuable to us and glad to hear we have been efficient in our processes. Ben Hutchings, Head of Mortgage Sales. Response date: 28th June 2023

Chocolate teapot comes to mind

As a joint mortgage holder I have no access to any of the mortgage information. I am not able to access the mobile app as it doesn't recognise me and they dont do online banking. They have however confirmed that if the primary mortgage holder defaults they will then contact me (after my credit rating has been affected). Overall my experience with them and their customer service has been very poor. Reviewed on: 20th June 2023

Reply from Bath Building Society Thank you for taking the time to leave this feedback. I am sorry to hear that your experience with the Society has fallen short of our usual service standard. If you could contact us with details of the mortgage account we can try to help you gain access to the mobile app. We are also currently working on an online banking service that should be launched in August. If you would like to discuss this with me so we can try and resolve this for you please contact me on [email protected] Nicola Rees, Head of Mortgage Operations Response date: 21st June 2023

Great service

I contacted the team via the app which was very simple I connected to the wrong department in error but the team got me to the correct person within seconds and arranged someone to call me back. Top service Reviewed on: 12th June 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. Glad to hear the app was easy to use and that a member of staff contacted you straight away. Ben Hutchings, Head of Mortgage Sales Response date: 12th June 2023

Personal and helpful!

My query was a little complicated so rather than continue via typed messages, Oliver gave me his number so we could chat it through and move forward to help my client - excellent service! Reviewed on: 8th June 2023

Reply from Bath Building Society Thank you for taking the time out and proving this feedback. This is great to hear and glad Oli was able to assist. Ben Hutchings, Head of Mortgage Sales Response date: 9th June 2023

Helpful as always

From initially receiving excellent advice regarding Retirement Mortgages to responding to queries since, we have always found staff at Bath to be helpful and friendly. Reviewed on: 25th May 2023

Reply from Bath Building Society That's great to hear, thank you for the feedback I'll pass it on to the mortgage team. Ben Hutchings, Head of Mortgage Sales. Response date: 26th May 2023

First class service from a very helpful organisation

We were looking to purchase a property for our son to live in for up to 3 years whilst he was living in another part of the U.K. The Bath Building Society’s Buy for Uni student mortgage product was exactly what we were looking for. However, as well as having a market leading product, they also had a team of people behind it that took the time and trouble to understand our circumstances and come up with a finance offer. Have nothing but praise for the way we were looked after, Reviewed on: 22nd May 2023

Reply from Bath Building Society That's great to hear, we agree it's a fantastic product! Happy to hear you had a good experience with the team we will pass it on. Many thanks, Jo Gillow, Digital Communications Manager Response date: 23rd May 2023

Real people to talk with about one's product

I would like to express my appreciation for the way my remortgage has been handled by Bath Building Society. I was offered a product that exactly suited my circumstances and which was a great relief to me at the time. It has since been serviced efficiently and promptly, and I have at all times felt that I had the help that I needed. Reviewed on: 17th May 2023

Reply from Bath Building Society Thank you for taking the time out and leaving a review. This is great to hear and glad your experience dealing with us has been a very good one. Ben Hutchings, Head of Mortgage Sales Response date: 18th May 2023

Really good experience

Very pleased with how easy The Bath Building society were to deal with, very fast at responding and easy to get hold of. Reviewed on: 5th May 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. This is great to hear and glad you are pleased. We look forward to catching up with you in due course. Ben Hutchings, Head of Mortgage Sales Response date: 5th May 2023

Very friendly service

Very prompt and friendly live chat service. Reviewed on: 2nd May 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. Ben Hutchings, Head of Mortgage Sales Response date: 5th May 2023

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