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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.79 (379 reviews)

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4.79

Based on 379 reviews, last reviewed 26th Feb 2026

150% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Great live chat service from Tom at Bath BS Great live chat service and Tom was quick to answer and knowledgably Reviewed on: 26th February 2026

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Mortgages reviews (379)

Review of the Bath Building Society, Mortgages:

Superb customer service! Thank you!

I've had a mortgage with Bath building society for 15 years . I was made redundant just before Christmas 2011 and was out of work for 3 whole months and couldn't pay the mortgage. When I contacted Bath they were very decent about it and when I did find another job they were flexible about the repayments. Above all they didn't make me feel humiliated like I was begging which I couldn't say for my own bank or other providers. Well done Bath and thank you, your kindness was not forgotten! Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you Andrew for your great feedback. I am glad that we were there for you when you needed help. Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2024

Generally so so ...

The online chat function was brilliant and I got the answer I was looking for. However the experience I had setting up this mortgage was not great and my advisor complained formally. The issue generally surrounded the slow pace at which the application was reviewed and we almost lost out on our property. That said, the online chat was great and I hope my opinion continues to change. I appreciate it's a tricking time. Reviewed on: 5th January 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. Feel free to contact me on [email protected] if you wish to talk about the experience you had about the slow process. We are always looking to improve the way we work. I'm glad the online chat function was able to assist and this can be useful in busy periods. Thanks again. Ben Hutchings, Head of Mortgage Sales Response date: 6th January 2023

They got me a mortgage!

Tim Randall has been absolutely amazing and very professional! He kept me informed throughout the entire process, he was very efficient at getting back to me regarding any queries I had and went above and beyond to get my house re-mortgaged! I was able to re-mortgage at the most difficult time when deals were being pulled from the market, left, right and centre and interest rates were rising due to the bank of England rising their rates. I would 100% recommend Tim and Bath Building Society. Reviewed on: 28th December 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. This is great to hear in a difficult and fast moving market. I will let Tim know accordingly and I know he will be grateful with your comments. Ben Hutchings, Head of Mortgage Sales Response date: 29th December 2022

Great pre-application service

All the information on the website was clear and the chat function on the website is really quick, easy and informative. Reviewed on: 16th December 2022

Reply from Bath Building Society Thank you for taking the time out and leaving this review. I'm glad the chat function was able to assist you. Ben Hutchings, Head of Mortgage Sales Response date: 19th December 2022

Innovative Product for our times

The severe shortages of rental accommodation in Edinburgh for my student son last April led me to search for a guarantor type mortgage. I found the 'buy for university' product and it ticked all the boxes. We were lucky to have Tim as our advisor and he was fantastic, any questions he responded promptly and kept us informed as the underwriter review dragged on a little bit. There were some restrictions to the mortgage which limited what we could buy. Eventually we found a place and our offer was accepted. The approval process took 8 weeks to complete from submission of the application. One suggestion for improvement would be in regard to the extra security, it was not clear to us what documents were needed and this caused some panic and delay post the mortgage offer. But a great product overall. Reviewed on: 16th December 2022

Reply from Bath Building Society Thank you for taking the time out and providing this review. I'm glad Tim was able to assist and kept you well informed. I will look into the documentation to see if we can improve anything and I'm grateful for the comments. We wish your son all the best in his studies. Ben Hutchings, Head of Mortgage Sales Response date: 16th December 2022

Great customer service!

Very helpful team, fantastic one-to-one service.... and friendly! Something that can't be said for a lot of other mortgage providers. Reviewed on: 15th December 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. This is great to hear. Thanks again. Ben Hutchings, Head of Mortgage Sales Response date: 16th December 2022

Professional

Very helpful and very professional with good interest rates. I am glad i found them through our mortgage broker highly recommend who are looking for stress free lender Reviewed on: 14th December 2022

Reply from Bath Building Society Thanks for taking the time out and providing this very positive feedback. We do try our very best to provide this level of service. Thanks again. Ben Hutchings, Head of Mortgage Sales Response date: 15th December 2022

Poor service

Very poor contact.Lost count on the amount of calls made. No pace no urgency or keeping customers informed. Nearly 5 months to process once signed the documents. Raised a formal complaint. Was fobbed off when challenged. Could have been so much better. Very poor Reviewed on: 12th December 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. Please accept my apologies here as we clearly didn't meet up to our normal service expectations. I can be contacted at [email protected] and i would be more than happy to look into this for you. Ben Hutchings, Head of Mortgage Sales Response date: 13th December 2022

Easy remortgage prices

Great communication, designated contact made the process relatively rubble free Reviewed on: 12th December 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. Ben Hutchings, Head of Mortgage Sales Response date: 13th December 2022

Financial Services as they should be

Dealing with most financial services organisations is, for a large part, a demonstration of how customers come a distant second to under invested technology systems and computer dictated processes. BBS is a demonstration of how an organisation can demonstrate that it and every one in the organisation values and cares for customers at the same time as it deals with the regulatory framework and commercial considerations of the sector in which it operates.. Reviewed on: 12th December 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. We are proud in the way we deal with and assist customers here at the Society. I'm sure we will continue to transact business like this for years to come. I really appreciate the recognition here. Ben Hutchings, Head of Mortgage Sales Response date: 13th December 2022

First class service

Prior to my application with Bath, I had applied with one of the major lenders but was Essentially through that process messed about. I decided to go with Bath and felt thoroughly supported and kept in the loop through the process. My solicitors comments were that this was by far the best mortgage firm they had dealt with. Bath was responsive , experienced and super efficient. Highly recommended. Reviewed on: 8th December 2022

Reply from Bath Building Society Thank you for taking the time out and leaving this review. This is great to hear and I thoroughly appreciate your comments. Ben Hutchings, Head of Mortgage Sales Response date: 9th December 2022

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