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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (305 reviews)

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4.69

Based on 305 reviews, last reviewed 16th Jun 2025

19% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Really friendly bank with very friendly genuine staf... Really friendly bank with very friendly genuine staff who care. Reviewed on: 16th June 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society Mortgages reviews (305)

Review of the Bath Building Society, Mortgages:

Buy for Uni mortgage

We applied for a niche product, a Buy for Uni mortgage, which is only offered by 3 lenders. In fact, of the 3, the Bath BS was the only one that could meet all our criteria. Excellent service from start to finish with supportive and informative advice from Tim Randell. The application form was a little old fashioned, completed in pen and posted back! But in reality it was no problem. It was processed quickly and the offer made without any real delays. Reviewed on: 28th June 2024

Reply from Bath Building Society Thank you for the feedback, I'll be sure to pass this onto Tim! Kyle Greck, Head of Direct Mortgages & Proposition Response date: 1st July 2024

A longstanding professional relationship

I have been a borrower for some 25 years. My mortgage rate had expired and my mortgage was getting near to end of term. The mortgage department delivered reliable, good service in order to assist me. Reviewed on: 26th March 2025

Reply from Bath Building Society Hi Nick, thank you for your kind feedback, I'm pleased that the team were willing to help. Kyle Greck, Head of Mortgage Sales Response date: 27th March 2025

Tim helped me to understand everything in simple ter...

Tim helped me to understand everything in simple terms and was very helpful and communicative throughout the process Reviewed on: 25th March 2025

Reply from Bath Building Society Thank you for taking the time to leave us a review. It's great to hear that Tim helped you throughout the process and I will pass your kind comments over to him. Response date: 26th March 2025

Good service but sometimes slow

Customer service was good but some of the internal processes seemed very slow. We received excellent prompt responses when we chased for progress but would have preferred not to have to chase either by quicker processes or regular updates. Reviewed on: 24th March 2025

Reply from Bath Building Society Hi Jon, thanks for taking the time out and leaving this feedback. Unfortunately we have been very busy due to the changes in stamp duty coming into force shortly, with a high volume of applications. I'm glad we were able to assist when you contacted us. Ben Hutchings, National Account Manager Response date: 25th March 2025

Tom is very experienced and thoughtful.

Tom is very experienced and thoughtful. Reviewed on: 24th March 2025

Reply from Bath Building Society Hi Yangxi, thank you for taking the time out and leaving this feedback. This is great to hear and glad Tom was able to assist. Ben Hutchings, National Account Manager Response date: 25th March 2025

Tom was super helpful, helped me get started with my...

Tom was super helpful, helped me get started with my first case Reviewed on: 21st March 2025

Reply from Bath Building Society Hi Andrew, thank you for taking the time out and leaving this feedback, This is great to hear and hopefully it will be the first of many more. I will let Tom know know! Ben Hutchings, National Account Manager Response date: 24th March 2025

Excellent from start to finish!

Excellent from start to finish! One of only a few companies that offer a buy-for-uni mortgage so that was a good start. Every step of the way we were treated with professionalism and told what was happening. I could not recommend you more!!! Reviewed on: 19th March 2025

Reply from Bath Building Society Thank you for taking the time to leave us a review. I'm so pleased that you had a great experience and that the buy for university mortgage was available for you. I will forward your comments to the team. Ian Birch, Senior Mortgage Advisor Response date: 19th March 2025

Overall good. Just slow.

They are just slow as the process seems manual for the mortgage. Everything turned out good though. So just be prepared for a slow application. Reviewed on: 18th March 2025

Reply from Bath Building Society Hi Marios, thank you for taking the time out and providing this feedback. Due to recent changes in stamp duty that comes into play soon, we received a high volume of applications that affected out normal service standards. Please accept my apologies for this but am glad we were able to assist. Ben Hutchings, National Account Manager Response date: 20th March 2025

Excellent service.

Excellent service. You can always speak to a human and get an empathic, genuine response to your questions. Reviewed on: 14th March 2025

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. This is great to hear and glad we could be of assistance. Ben Hutchings, National Account Manager Response date: 17th March 2025

Rebekka is a diamond,so helpful with full understand...

Rebekka is a diamond,so helpful with full understanding of my reasonable request.Acted fast and be really empathetic for my case which this showed me an excellent customer service and a higher level of reliability Well done! Reviewed on: 13th March 2025

Reply from Bath Building Society Hi Dimitris, thank you for taking the time out and leaving this feedback. This is great to hear and i will pass on your kind comments to Rebekka. I'm glad we could be of assistance. Ben Hutchings, National Account Manager Response date: 14th March 2025

Very thorough and professional service.

Very thorough and professional service. Reviewed on: 13th March 2025

Reply from Bath Building Society Hi Sharyn, thank you for taking the time out and leaving this feedback. This is good to see and glad we could be of assistance. Ben Hutchings, National Account Manager Response date: 14th March 2025

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