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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.79 (380 reviews)

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4.79

Based on 380 reviews, last reviewed 3rd Mar 2026

157% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

I've held at mortgage with Bath BS for some years. I've held at mortgage with Bath BS for some years. My current deal was coming to an end, I was advised of the current offers, one of which I accepted.... Read more Reviewed on: 3rd March 2026

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Mortgages reviews (380)

Review of the Bath Building Society, Mortgages:

Superb customer service! Thank you!

I've had a mortgage with Bath building society for 15 years . I was made redundant just before Christmas 2011 and was out of work for 3 whole months and couldn't pay the mortgage. When I contacted Bath they were very decent about it and when I did find another job they were flexible about the repayments. Above all they didn't make me feel humiliated like I was begging which I couldn't say for my own bank or other providers. Well done Bath and thank you, your kindness was not forgotten! Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you Andrew for your great feedback. I am glad that we were there for you when you needed help. Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2024

Very flexible for rent a room

I am always happy with my interactions with bath as they are clear and transparent Reviewed on: 6th May 2022

Reply from Bath Building Society Thank you for taking the time to share your feedback, it's much appreciated. Hopefully we can be of assistance in the future. Ben Hutchings, Head of Mortgage Sales Response date: 9th May 2022

Very good

Live chat was a very useful tool! Reviewed on: 20th April 2022

Reply from Bath Building Society Thank you for the feedback and glad we could be of assistance. Ben Hutchings. Head of Mortgage Sales Response date: 21st April 2022

Great service

Whilst in the end we decided not to accept the BBS offer we can not praise the focused and friendly attitude enough. Thank you for a great experience! Reviewed on: 15th April 2022

Reply from Bath Building Society Thank you for taking the time out and providing us with this feedback. Hopefully we can be of assistance in the future. Ben Hutchings. Head of Mortgage Sales Response date: 19th April 2022

live chat

Tom was excellent in clarifying my query Reviewed on: 14th April 2022

Reply from Bath Building Society Thank you for the feedback. Glad Tom was able to assist you. Ben Hutchings. Head of Mortgage Sales Response date: 19th April 2022

Online Chat

Quick and efficient response and directed as to the next stage Reviewed on: 13th April 2022

Reply from Bath Building Society Thank for taking the time out and providing us with this feedback. I hope we can be of further assistance in the near future. Ben Hutchings. Head of Mortgage Sales Response date: 14th April 2022

Put your trust in Bath Building Society!

5/5 - need I say more! For all your mortgage needs, there is no better place. Reviewed on: 3rd April 2022

very responsive and willing to help

Tom has gone above and beyond to get me a call back later to clarify a complex query - amazing Reviewed on: 30th March 2022

Reply from Bath Building Society Thank you for taking the time and and providing us with this feedback. I'm glad Tom was able to provide the assistance you needed. I will pass this on to him. Ben Hutchings. Head of Mortgage Sales Response date: 31st March 2022

excellence of support

straightforward, to the point and most efficient Reviewed on: 30th March 2022

Reply from Bath Building Society Many thanks for taking the time out to provide us with this feedback. Ben Hutchings. Head of Mortgage Sales Response date: 31st March 2022

Thank you!

Thank you! Quick reponse to queries! :) Reviewed on: 30th March 2022

Reply from Bath Building Society Many thanks for taking the time out to provide us with this feedback. I'm glad we could get back to you with a speedy reply. Ben Hutchings. Head of Mortgage Sales Response date: 31st March 2022

Excellent service

My Mortgage Advisor, Tim, was extremely pleasant and helpful. Nothing was too much trouble despite me contacting him numerous times with questions and queries. He made the whole traumatic experience of house purchase bearable! Reviewed on: 28th March 2022

Reply from Bath Building Society Thank you for taking the time and and providing us with this feedback. I'm glad Tim was able to provide the assistance and guidance to the questions you had in order to purchase your property. I will pass this on to him. Thanks Again. Ben Hutchings. Head of Mortgage Sales Response date: 29th March 2022

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