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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.79 (380 reviews)

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4.79

Based on 380 reviews, last reviewed 3rd Mar 2026

157% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

I've held at mortgage with Bath BS for some years. I've held at mortgage with Bath BS for some years. My current deal was coming to an end, I was advised of the current offers, one of which I accepted.... Read more Reviewed on: 3rd March 2026

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Mortgages reviews (380)

Review of the Bath Building Society, Mortgages:

Superb customer service! Thank you!

I've had a mortgage with Bath building society for 15 years . I was made redundant just before Christmas 2011 and was out of work for 3 whole months and couldn't pay the mortgage. When I contacted Bath they were very decent about it and when I did find another job they were flexible about the repayments. Above all they didn't make me feel humiliated like I was begging which I couldn't say for my own bank or other providers. Well done Bath and thank you, your kindness was not forgotten! Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you Andrew for your great feedback. I am glad that we were there for you when you needed help. Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2024

1 person contact throughout

Our impression was of trusting the initial contact. Tim was immediate with responses, helpful with my many questions, plus “human”. There were many forms and bits of paper to find or fill in lucky I keep paperwork have a scanner etc. We went direct not to mortgage advisor as we knew what sort of mortgage we wanted and not every lender does retirement interest only. Once we were approved all went smoothly. Without that initial trust and confidence in Tim we would have looked elsewhere. Thank you to all the team . Reviewed on: 24th September 2021

Reply from Bath Building Society Thank you for taking the time to share your feedback, we'll pass it on to Tim! Response date: 10th November 2021

Very professional and helpful

We enquired about a buy for uni mortgage. Our personal financial circumstances are not standard so meeting the underwriters requirements took time. Tim was supportive, empathetic and professional throughout in helping us explore the options and reach a satisfactory outcome. Reviewed on: 9th August 2021

Great service from beginning to end

All steps of my recent mortgage application was dealt with both professionally and personally. I received regular and relevant feedback and the journey was managed by designated named individuals not just a bank of unnamed people. Great service from all the team. Thank you Bath BS Reviewed on: 19th July 2021

Student mortgage is a great idea

This mortgage allowed our student daughter to purchase a flat in her own right with us acting as guarantors. The process was straighforward and once everything was agreed and she had found her dream flat – she made an offer and moved in. She has a lodger to help with the payments, and she is secure for the rest of her university course, and beyond! Reviewed on: 24th June 2021

Alex Finch and Tatsuko Otake

The whole experience with the Bath Building Society was excellent. Ian Burch could not have been more efficient and helpful as were the Mortgage Team. Reviewed on: 24th June 2021

Just totally different, and understand the value of Customer Service

I have my mortgage with Bath Building Society, and the difference in dealing with my large high street bank and them is just miles apart. What a pleasure to receive old fashion amazing service, and actually speak to a real person who genuinely cares. The experience of dealing with the team is fabulous, I am just totally surprised every time I speak with a member of the Team, the level of professionalism is awesome, can't say how much other financial institutions could learn from this Building Society. I'm not easily impressed, but the icing on the cake was when I received a 'Welcome to your new home' hamper full of delights from Bath, just brilliant. The people who are responsible for creating this kind of magic in this day an age need to be congratulated for going above and beyond! Reviewed on: 1st June 2021

Smooth from start to finish.

Our whole experience has been positive from start to finish. We understood clearly at every stage the various options available to us. We were kept fully in the picture throughout the process and despite the disruption of the covid 19 pandemic we were able to complete according to plan. Our principle contacts at BIBS, Kim Carter and Ian Birch, were friendly and helpful and all our queries were answered promptly and efficiently. Reviewed on: 1st May 2021

Real personal approach - unique

Our experience was seamless from start to finish. I contacted the Society and was pleasantly surprised to be out straight through to Tim Randall who showed immediately how different the experience was going to be compared to call centres etc. Let me be very clear, in a digital age Tim’s hands on approach made the difference, his communication was quick and he understood us really well, you don’t get that from some of the bigger societies or banks, let’s face it you are just a number with them; but certainly not with Tim and his Team at Bath BS. I cannot recommend Tim and the society more, in fact I already have. Personal, Professional and Pro-Active. Thank-you again Tim. Reviewed on: 12th March 2021

Superb from start to finish

Tim Randall, our mortgage consultant, was excellent throughout the whole process, despite the limitations presented by the lockdown. He provided comprehensive information, answered all our questions, and eased our unjustified concerns. The whole experience from start to finish was first rate - easy, swift and provided just what we needed. Reviewed on: 12th March 2021

Excellent Service in Difficult Times

With our interest only mortgage due to end on 28th of February 2021, we wrote to the Bath Building Society in December 2020 enquiring about a Retirement, Interest Only mortgage (RIO). We received excellent help and advice from Tim Randall. He recommended we contact our current lender to request an extension as the Covid 19 pandemic was causing lengthy delays due to the majority of office based staff working from home. This we did, then with Tim's help and guidance we applied for the mortgage. The paperwork was received by the Bath on 5th January and we completed on 25th February. Tim was always available by email and occasionally by phone. His response was often by return and never more that 24 hours. In the past 50 years we have had a number of mortgages/remortgages but have never received such excellent service, under the most difficult of circumstances. We cannot praise the Bath Building Society highly enough and single out Tim Randall who went above and beyond for special mention. Reviewed on: 9th March 2021

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