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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (307 reviews)

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4.70

Based on 307 reviews, last reviewed 19th Jun 2025

18% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Quick fast response found out what i needed to in se... Quick fast response found out what i needed to in seconds Reviewed on: 19th June 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society Mortgages reviews (307)

Review of the Bath Building Society, Mortgages:

Innovative products - hands on manual approach - is...

Innovative products - hands on manual approach - is ideal in some client scenarios. Reviewed on: 10th February 2025

Reply from Bath Building Society Hi Yousef, thank you for taking the time out and leaving us some feedback. We do our best to help where we can and look at individual circumstances. Thanks again. Ben Hutchings, National Account Manager Response date: 11th February 2025

I couldn't be happier with Bath Building Society! :-)

I couldn't be more happy with Bath Building Society. I've been with them since 2009 and I just moved house and although I could have got cheaper rates elsewhere, as their customer service is superb I was happy to stay with them. They always reply quickly, with real people you can talk to and they couldn't do more for you. Well done Bath Building Society and thank you! :-) Reviewed on: 30th January 2025

Reply from Bath Building Society Hi Andrew, thank you for taking the time out and leaving us this feedback. This is great to hear and even better you are still with us over these years. Thanks again. Ben Hutchings, National Account Manager Response date: 11th February 2025

My wife and I remortgaged to BBS

My wife and I remortgaged to BBS with a relatively small mortgage (under £80k) but the underwritering process was unduly lengthy in my opinion given the loan to value (house valued in excess of £500k), but have clean credit file and good income. The process to make overpayments, in my opinion is flawed and should be reviewed. Lastly, the app really did not provide me with much informaiton inc. what over payment allowances were remaining - so really is pretty pointless as I see it Reviewed on: 13th January 2025

Reply from Bath Building Society Hi Jas Sorry to hear that your experience with us didn't meet your expectations. We will take your feedback on the mobile app on board. If you could contact me on [email protected] with your account number and any further information on your experience during your application, I'd be happy to investigate the reasons for the delay you experienced during your application. Many thanks, Kyle Greck, Head of Mortgage Sales Response date: 16th January 2025

Really helpful

Tim, as Mortgage Advisor for Bath Building Society, was so helpful. Reviewed on: 8th January 2025

Reply from Bath Building Society Hi Jeff Thank you for your feedback, I'll be sure to pass this onto Tim! Kyle Greck, Head of Mortgage Sales Response date: 8th January 2025

Fast response and helpful, kind staff

Fast response and helpful, kind staff Reviewed on: 7th January 2025

Reply from Bath Building Society Good morning Athanasios, thank you for your feedback. I'm pleased that we could help. Kyle Greck, Head of Mortgage Sales Response date: 8th January 2025

EXCELLENT CUSTOMER CARE FROM START TO FINISH

EXCELLENT CUSTOMER CARE FROM START TO FINISH, RARE TO FIND SUCH DEDICATED STAFF IN TODAYS WORLD Reviewed on: 10th December 2024

Reply from Bath Building Society Hi Simon Thank you for your review, I'm pleased that we were able to assist you. Let us know if you need anything further! Kyle Greck, Head of Mortgage Sales Response date: 12th December 2024

Great service

Good service throughout the mortgage application process and I was able to complete my purchase on time without delays. Reviewed on: 24th November 2024

Reply from Bath Building Society Hi Christella, Good to hear that you were pleased with the service you received during your application! If we can be of any further assistance, please get in touch. Kyle Greck, Head of Mortgage Sales Response date: 12th December 2024

Very Knowledgeable and went the extra mile!

Very Knowledgeable and went the extra mile! Reviewed on: 12th November 2024

Reply from Bath Building Society Hi Steve Thank you for your review, I'm pleased that we were able to assist. If you need anything further please don't hesitate get in touch. Kyle Greck, Head of Mortgage Sales Response date: 12th December 2024

Tom was great and got back to me in good...

Tom was great and got back to me in good time Reviewed on: 11th November 2024

Reply from Bath Building Society Hi David Thank you for your review, I'll be sure to share your feedback with Tom! Kyle Greck, Head of Mortgage Sales Response date: 12th December 2024

We queried about potential quotes and got response i...

We queried about potential quotes and got response instantly Reviewed on: 11th November 2024

Reply from Bath Building Society Hi Zhanelya, Thank you for your review, I'm pleased that you were happy with our speed of service! If there's anything else we can help you with, please don't hesitate to get back in touch. Kyle Greck, Head of Mortgage Sales Response date: 12th December 2024

Good chat service - thank you Ian.

Good chat service - thank you Ian. Reviewed on: 5th November 2024

Reply from Bath Building Society Hi Trudy, Thank you for your feedback, I'm pleased that we could help. I'll be sure to send your feedback onto Ian! Kyle Greck, Head of Mortgage Sales Response date: 12th December 2024

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