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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2143 reviews)

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4.70

Based on 2,143 reviews, last reviewed 16th Jan 2026

14% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

We like the fact you can use a savings passbook. We like the fact you can use a savings passbook. Reviewed on: 16th January 2026

Verified source

Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2143)

Review of the Bath Building Society, Savings:

Difficult to access, transfer of ISA away from you h...

Difficult to access, transfer of ISA away from you handled by a cheque Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you for your feedback regarding our ISA transfer out process. We send funds to the new providers either via bank transfer or a cheque, depending on the payment method they have requested. Please do get in touch on 01225 423271 so we can discuss this further. Charlotte Tillen, Savings Services Manager Response date: 25th October 2024

Opening further accounts

Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at all times Reviewed on: 16th January 2026

We like the fact you can use a savings passbook.

We like the fact you can use a savings passbook. Reviewed on: 16th January 2026

Reply from Bath Building Society Thank you for taking a moment to share your thoughts. Many of our customers value the simplicity and reassurance of having a physical record of their transactions, and we’re pleased this feature continues to work well for you. Chris Burns – Customer Service Officer Response date: 16th January 2026

Prompt and friendly service.

Visited the Wood Street branch and was served by Rachelle. Prompt and friendly service. Reviewed on: 15th January 2026

Reply from Bath Building Society Thank you for leaving a review! It’s always great to know when our team delivers the level of support we aim for, and I’ll be sure to pass your kind feedback on to her. Chris Burns – Customer Service Officer Response date: 16th January 2026

Local, friendly and helpful.

Local, friendly and helpful. Thank you Ella. Reviewed on: 15th January 2026

Reply from Bath Building Society Thank you for your kind words. It’s lovely to hear that you found the service local, friendly and helpful - that’s exactly the experience we aim to provide! Chris Burns – Customer Service Officer Response date: 16th January 2026

A local branch where you can speak to someone.

A local branch where you can speak to someone. I visited the Wood Street branch and spoke to Jane - keep up the good work! Reviewed on: 15th January 2026

Reply from Bath Building Society Thank you for your lovely feedback. It’s great to hear how much you value having a local branch where you can speak to someone in person - it’s something we’re really proud to offer, and I’m glad it makes a difference to your experience. Chris Burns – Customer Service Officer Response date: 16th January 2026

Like being able to come in and sort out my ISA rathe...

Like being able to come in and sort out my ISA rather than stress of doing it on-line. Ella was very helpful. Reviewed on: 14th January 2026

Reply from Bath Building Society Thank you for taking the time to share your feedback. It’s lovely to hear that Ella was so helpful during your visit. I’ll be sure to pass your kind words on to her; I know she’ll really appreciate it. Chris Burns – Customer Service Officer Response date: 16th January 2026

We’ve had savings with you in the past you’re local...

We’ve had savings with you in the past you’re local so easy to access. I don’t have to go online, I prefer Face to Face Reviewed on: 7th January 2026

Reply from Bath Building Society Thank you for sharing your thoughts with us. It’s great to hear that you’ve chosen to save with us again and that having a local, easily accessible branch makes a real difference for you! Chris Burns – Customer Service Officer Response date: 16th January 2026

Not the best, but not the worst

No further comment. No further comment Reviewed on: 2nd January 2026

Reply from Bath Building Society Thank you for taking the time to leave a review. I’m sorry to hear that your experience didn’t quite meet expectations, though I do appreciate your honesty. If you would like to share any further details, please feel free to contact us directly at [email protected]. We would be keen to resolve any issues you may be experiencing. We’re always working to improve our service and your feedback helps us do that. Chris Burns - Customer Service Officer Response date: 16th January 2026

Moorland Road Branch

I have used Moorland Road Branch for many years and always receive a personal friendly service from the staff. I have got to know Rachel and Gemma and they give good advice and are very efficient. Most importantly it’s great to have a local branch to visit and easy to park. Reviewed on: 2nd January 2026

Reply from Bath Building Society Thank you for sharing your feedback. It’s wonderful to hear that you’ve been visiting our Moorland Road branch for so many years and continue to enjoy the personal, friendly service. Rachel and Gemma will be absolutely delighted to know their efficiency make a positive difference to your visits! Chris Burns – Customer Service Officer Response date: 16th January 2026

Perfect customer service

Perfect customer service Following a change of phone I had to reregister for the app and ran into technical issues, the service I received I’ve the phone was first class. Can you please pass my thanks onto Chris B, I had an issue using the app, we had a number of technical issues which Chris patiently worked through. Very professional and excellent customer service I’m now back online in the app and via the browser Perfect Thanks again Reviewed on: 29th December 2025

Reply from Bath Building Society Dear Mr Towers Thank you so much for your wonderful feedback! I’m delighted we could work through the technical issues together and get you back online. Your patience made the process smooth, and I truly appreciate your kind words. If you need any further assistance, please don’t hesitate to reach out! Chris Burns – Customer Service Officer Response date: 29th December 2025

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