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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2138 reviews)

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4.71

Based on 2,138 reviews, last reviewed 14th Jan 2026

24% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Like being able to come in and sort out my ISA rathe... Like being able to come in and sort out my ISA rather than stress of doing it on-line. Ella was very helpful. Reviewed on: 14th January 2026

Verified source

Latest lowest rating:

1

I haven’t been able to open an account despite recei... I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money? Reviewed on: 22nd October 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2138)

Review of the Bath Building Society, Savings:

Always cheerful, efficient and helpful when contacted.

Alays cheerful, efficient and helpful when contacted. Issues clear descriptions of products and warning if interest rates going up or down. Reviewed on: 6th March 2025

Reply from Bath Building Society Hi John, Thank you very much for the feedback, and glad we've been able to help whenever you've needed us. Please continue to get in contact if you ever need to. Sam Dorrington, Branches Manager Response date: 7th March 2025

BBS' Internet service

When initially trying to use BBS' Internet services (~ a year ago) I found the experience quite annoying. Recently I had problems getting the App to work but Chris was very patient & helpful & we sorted the problem out over the phone. The day before I had emailed the internet team about the problem but received no acknowledgement let alone a considered reply. Reviewed on: 16th July 2025

Reply from Bath Building Society Thank you for your honest and detailed feedback. I’m really glad that i was able to assist you and resolve the issue over the phone. I’m sorry, however, that your earlier experience with our internet services and the lack of response from the email team didn’t meet expectations. Your comments have been noted and will be shared with the relevant teams to help us improve our service going forward. Chris Burns – Customer Service Officer Response date: 18th July 2025

Charlotte was very knowledgeable and very patient wi...

Charlotte was very knowledgeable and very patient with me and super helpful Reviewed on: 16th July 2025

Reply from Bath Building Society Thank you for your kind words! I’m so pleased to hear that Charlotte was not only knowledgeable but also patient and super helpful during your interaction. We’re proud to have her on the team, and I’ll be sure to pass along your lovely feedback. Chris Burns – Customer Service Officer Response date: 18th July 2025

I have been a customer with the Society for over 30...

I have been a customer with the Society for over 30 years and during this time have got to know the staff in the branches very well. I go to the branch in Moorland Road as find it easier to park and it’s always a pleasure to see Rachel who is always helpful and patient which means a lot. Reviewed on: 15th July 2025

Reply from Bath Building Society Thank you so much for your continued loyalty over the past 30 years - it truly means a great deal to us. I’m delighted to hear that your visits to our Moorland Road branch are always a pleasure, and that Rachel’s helpfulness and patience have made such a positive impression. We’ll be sure to pass on your kind words to her! Chris Burns – Customer Service Officer Response date: 18th July 2025

In branch service review

Personal touch and help with technology, had problems with app when it started, but hopefully the new one is OK. Reviewed on: 11th July 2025

Great support from Charlotte - was extremely helpful...

Great support from Charlotte - was extremely helpful, and appreciated her patience and her time. Reviewed on: 10th July 2025

Reply from Bath Building Society Dear Hannah, Thank you for your kind words! I’m so pleased to hear that Charlotte provided such great support and took the time to assist you with patience and care. We’re lucky to have her on the team, and I’ll make sure your appreciation is passed along to her. Chris Burns – Customer Service Officer Response date: 18th July 2025

Helpful and efficient Customer Assistant

I contacted BBS by e mail and was assisted very promptly by Charlotte Townsend . She was extremely helpful in sending the requested statement and tax advice regarding the Trust Account I hold, and has given me the contact number to speak to her regarding setting up on line access which I had been unable to do as it is not a personal account. Full marks, Charlotte. ! Reviewed on: 8th July 2025

Reply from Bath Building Society Dear Jo, Thank you for your wonderful feedback! I’m delighted to hear that Charlotte Townsend was able to assist you so promptly and thoroughly. It’s great to know she provided the information you needed and helped guide you through the next steps for online access. We’ll make sure she receives your well-deserved praise - full marks indeed! Chris Burns – Customer Service Officer Response date: 18th July 2025

In branch service review

Staff always available at Woodland Road branch - always helpful and efficient. Reviewed on: 8th July 2025

I came inti Wood Street today and was served by Ella.

I came inti Wood Street today and was served by Ella. She was extremely helpful. Reviewed on: 4th July 2025

Reply from Bath Building Society Thank you for your lovely message! I’m so glad to hear that Ella was able to assist you so helpfully during your visit to our Wood Street branch. We’ll be sure to pass on your kind words - she’ll be delighted to know she made a positive impact. Chris Burns – Customer Service Office Response date: 18th July 2025

Oldfield Park

Been a customer for over 60 years, they are the best ! Reviewed on: 3rd July 2025

Reply from Bath Building Society Wow - over 60 years! That’s truly incredible, and we’re so grateful for your loyalty and trust over the decades. It means the world to us to hear that you still think we’re the best. Thank you for being such a valued member of our society. Chris Burns – Customer Service Officer Response date: 18th July 2025

Charlotte on the chat helped and was very good, poli...

Charlotte on the chat helped and was very good, polite and quick to respond. Very good. Ultimatley she could not fix the problem but got me to the person who could which was Chris on the phone. Chris was also excellent and ran me through all the steps needed as there had been a system glitch. I am now all set up an Chris then also sorted the transaction I was looking to do. Exellent job from both. Credit to the team. Reviewed on: 26th June 2025

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Bath Building Society: Savings reviews

24% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Bath Building Society Savings reviews (2138)

Always cheerful, efficient and helpful when contacted.

BBS' Internet service

Charlotte was very knowledgeable and very patient wi...

I have been a customer with the Society for over 30...

In branch service review

Great support from Charlotte - was extremely helpful...

Helpful and efficient Customer Assistant

In branch service review

I came inti Wood Street today and was served by Ella.

Oldfield Park

Charlotte on the chat helped and was very good, poli...

Do you have a different Bath Building Society product?

Want to see more from Bath Building Society?

Mortgages

Join Smart Money People

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