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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2299 reviews)

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4.73

Based on 2,299 reviews, last reviewed 10th Mar 2026

233% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

It feels like a personal service and I was served by... It feels like a personal service and I was served by Jane who was very friendly. I am not into IT, I like to be able to speak to a person and not have... Read more Reviewed on: 6th March 2026

Verified source

Latest lowest rating:

1

More time needs to be spent with the teams as they l... More time needs to be spent with the teams as they lack motivation and energy Reviewed on: 10th March 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2299)

Review of the Bath Building Society, Savings:

Bath BS Review

I have a long term regular saver, but Bath BS does not offer market leading rates on their savings account Reviewed on: 21st October 2024

Reply from Bath Building Society Hi, thank you for your feedback. We are always reviewing our rates and try to offer the best that we can. Thanks, Sam Dorrington, Branches Manager Response date: 25th October 2024

Local, Friendly and Knowledgeable

the staff are friendly, always there for you, knowledgeable and able to give a good advice. I also like the fact that it is a long-standing local business. I have recently learnt about other products they offer, such as mortgages and savings accounts for young people. the fact that there is a place I can go to and deal with staff on the premises is a bonus, especially as more businesses are becoming online only businesses. Reviewed on: 31st March 2023

Reply from Bath Building Society Thank you for your feedback, that's good to hear. We'll pass it on to the team! Jo Gillow, Communications Manager. Response date: 3rd April 2023

great customer service and good rates

very good service, every time I call I gest satisfactory answer Reviewed on: 31st March 2023

Reply from Bath Building Society Thank you for your feedback, that's good to hear. We'll pass it on to the team! Jo Gillow, Communications Manager. Response date: 3rd April 2023

Personal service

The small, friendly team are always helpful and make banking with children in tow so much less stressful! Reviewed on: 31st March 2023

Reply from Bath Building Society Glad to hear it! Thank you for your feedback, we'll pass it on to the team! Jo Gillow, Communications Manager. Response date: 3rd April 2023

Unbeatable saving account

Since I opened a bank account with Bath, the customer service was excellent and fast at responding to any queries I had ! Just amazing ! Since then I have opened another saving account with them as their interest is phenomenal in comparison to other banks with the same sort of accounts! It was quick and easy to open and then customer service was so polite! I will continue to bank with them and recommend to people I know ! Reviewed on: 31st March 2023

Reply from Bath Building Society And we can't ask for more than that! Thank you for your feedback, that's good to hear. We'll pass it on to the team! Jo Gillow, Communications Manager. Response date: 3rd April 2023

Local and friendly

A friendly local face, aware of local issues and is there to help you prepare for good and bad times. Reviewed on: 31st March 2023

Reply from Bath Building Society Thank you for your feedback, that's good to hear. We'll pass it on to the team! Jo Gillow, Communications Manager. Response date: 3rd April 2023

Regular saver

I’d highly recommend BBS to anyone looking to setup a savings account who also happens to either live or study in Bath, the service they provide has been excellent. Reviewed on: 31st March 2023

Reply from Bath Building Society Thank you for your feedback, that's good to hear. We'll pass it on to the team! Jo Gillow, Communications Manager. Response date: 3rd April 2023

Fantastic building society

Bath building society have handled all transactions well without any issues. Fantastic service and very pleased. Reviewed on: 31st March 2023

Reply from Bath Building Society Thanks Jacob for your feedback, that's good to hear. We'll pass it on to the team! Jo Gillow, Communications Manager. Response date: 3rd April 2023

Brilliant

Have used them for over 7 years and have brilliant customer service would 100% recommend a million items over Reviewed on: 31st March 2023

Reply from Bath Building Society Wow, thanks you for your feedback, that's good to hear....what more could we ask for! We'll pass it on to the team! Jo Gillow, Communications Manager. Response date: 3rd April 2023

Info re BBS Trust Accounts

Very positive! Two assistants on separate chats were very helpful and concrete in info given and which actually answered the questions asked! If they were not sure, they checked with a manager and emailed response later within a short period of time. Very good service - thank you! Reviewed on: 29th March 2023

Reply from Bath Building Society Thank you for your feedback regarding your Trust enquiry, I will pass this back to the team. Charlotte Tillen, Savings Support Manager Response date: 30th March 2023

New phone APP

I love the new phone app. it shows all my savings accounts on one page. For each account it shows the balance and interest rate. I can now access the information instantly using Face ID. Its a vast improvement on the online service which I found very time consuming to access. It also illustrates that a smaller Society can do things better than a large multi- national bank as well as being in my view a safer option for my savings.. Reviewed on: 28th March 2023

Reply from Bath Building Society Thank you for your feedback regarding our mobile app, it's great to hear. Charlotte Tillen, Savings Support Manager Response date: 29th March 2023

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Bath Building Society: Savings reviews

233% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Bath Building Society Savings reviews (2299)

Bath BS Review

Local, Friendly and Knowledgeable

great customer service and good rates

Personal service

Unbeatable saving account

Local and friendly

Regular saver

Fantastic building society

Brilliant

Info re BBS Trust Accounts

New phone APP

Do you have a different Bath Building Society product?

Want to see more from Bath Building Society?

Mortgages

Join Smart Money People

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