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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2299 reviews)

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4.73

Based on 2,299 reviews, last reviewed 10th Mar 2026

233% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

It feels like a personal service and I was served by... It feels like a personal service and I was served by Jane who was very friendly. I am not into IT, I like to be able to speak to a person and not have... Read more Reviewed on: 6th March 2026

Verified source

Latest lowest rating:

1

More time needs to be spent with the teams as they l... More time needs to be spent with the teams as they lack motivation and energy Reviewed on: 10th March 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2299)

Review of the Bath Building Society, Savings:

Bath BS Review

I have a long term regular saver, but Bath BS does not offer market leading rates on their savings account Reviewed on: 21st October 2024

Reply from Bath Building Society Hi, thank you for your feedback. We are always reviewing our rates and try to offer the best that we can. Thanks, Sam Dorrington, Branches Manager Response date: 25th October 2024

Good service

I like the friendly staff in branch, also the fast replies to emails Reviewed on: 17th January 2023

Reply from Bath Building Society Thank you for your feedback, Louise, Head of Savings support Response date: 26th January 2023

Good efficient service

Easy to deal with, responsive... Reviewed on: 12th January 2023

Reply from Bath Building Society Thank you for your feedback, Louise Head of Savings support Response date: 26th January 2023

Response to request for online help excellent

I was having difficulty logging into my online account. The agent was very helpful in resolving this for me. Reviewed on: 11th January 2023

Reply from Bath Building Society This is great to hear, thanks for your feedback, Louise, Head of Savings support Response date: 26th January 2023

Very quick responses and knowledgeable

Reopen my local agency, which is a lot more convenient for me. Reviewed on: 10th January 2023

Reply from Bath Building Society Thank you for the feedback, Louise, Head of Savings support Response date: 26th January 2023

Transfer request via email

They actions the transfer almost immediately. Very quick and efficient. Reviewed on: 6th January 2023

Reply from Bath Building Society Thank you for your great feedback, I will pass this back to the team. Charlotte Tillen, Savings Support Manager Response date: 9th January 2023

Really helpful live chat team

Got through to Harry on the live chat and he answered my questions about interest rates and the mobile app launch clearly, and quickly. He mentioned increased customer communications due to some fixed rate ISAs maturing, so given this, I was incredibly impressed how quickly I was able to connect to an agent. My only feedback/suggestion would be that a queuing system is implemented on the telephone line rather than leaving a voicemail - I was unable to get through but was reluctant to leave a voicemail. That said, when I got through on the live chat, I experienced the signature high quality service that bath building society offers. Reviewed on: 5th January 2023

Reply from Bath Building Society Thank you for your fantastic feedback regarding Harry, I will make sure this is passed back to him and the team. I have made a note of your comment regarding a queuing phone system which we will look into. Charlotte Tillen, Savings Support Manager Response date: 11th January 2023

Excellent Chat Response

Speedy chat response, excellent communication, found out whT I needed clearly and quickly. Thank you Reviewed on: 5th January 2023

Reply from Bath Building Society Thank you for your feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 11th January 2023

Junior isa

Too many passwords to remember when signing in to account Reviewed on: 3rd January 2023

Reply from Bath Building Society Thank you for your feedback. We have a new mobile app launching in February which will be a lot easier to login to. Charlotte Tillen, Savings Support Manager Response date: 11th January 2023

Prompt

Keep up the good work with your live chat. Reviewed on: 3rd January 2023

Reply from Bath Building Society Thank you for your feedback regarding our live chat, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 11th January 2023

Bath savings

Excellent experience all round. Smooth service Reviewed on: 3rd January 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 11th January 2023

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