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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2299 reviews)

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4.73

Based on 2,299 reviews, last reviewed 10th Mar 2026

233% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

It feels like a personal service and I was served by... It feels like a personal service and I was served by Jane who was very friendly. I am not into IT, I like to be able to speak to a person and not have... Read more Reviewed on: 6th March 2026

Verified source

Latest lowest rating:

1

More time needs to be spent with the teams as they l... More time needs to be spent with the teams as they lack motivation and energy Reviewed on: 10th March 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2299)

Review of the Bath Building Society, Savings:

Bath BS Review

I have a long term regular saver, but Bath BS does not offer market leading rates on their savings account Reviewed on: 21st October 2024

Reply from Bath Building Society Hi, thank you for your feedback. We are always reviewing our rates and try to offer the best that we can. Thanks, Sam Dorrington, Branches Manager Response date: 25th October 2024

Excellent service

I am a trustee for a trust held by BBS. They have always given me efficient service, with no delay Reviewed on: 26th August 2022

Reply from Bath Building Society Thank you very much for this feedback. Charlotte Tillen, Savings Support Manager Response date: 30th August 2022

Transfer request

Top class customer service. Please keep doing what you do! Reviewed on: 25th August 2022

Reply from Bath Building Society Thank you for this feedback, I will pass this over to the teams. Charlotte Tillen, Savings Support Manager Response date: 30th August 2022

Wonderful staff a city centre branch

Staff are so helpfull ,patient and understanding credit to the company . Tracey gave me all the documents i needed to sort my affairs. Wish i could find staff this professional Reviewed on: 18th August 2022

Reply from Bath Building Society Thank you so much for the great feedback regarding Tracey, I will pass this over to her and the teams. Charlotte Tillen, Savings Support Manager Response date: 30th August 2022

Excellent experience of chat service

I used the chat function and was very pleased with it; the service was prompt and helpful and the adviser was knowledgeable, considerate and quick-thinking Reviewed on: 18th August 2022

Reply from Bath Building Society Thank you for your great feedback, I'll pass this over to the webchat team. Charlotte Tillen, Savings Support Manager Response date: 18th August 2022

Prompt and reliable service.

Easy to contact, Friendly, helpful staff. Reviewed on: 17th August 2022

Reply from Bath Building Society Thank you for your feedback - I'll pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 18th August 2022

Power of Attorney registration

Customer service is fantastic, always smiling and super helpful. I had the pleasure of dealing with Jane who put me ease immediately with what I had perceived as a difficult procedure. Jane explained everything perfectly, was very empathetic and cheerful. All the staff I spoke to were friendly and I feel this comes from them having contact with their customers directly by phone when they call up, not being passed on by an anonymous call centre person. Keep up the excellent work, a very satisfied customer. Reviewed on: 11th August 2022

Reply from Bath Building Society Thanks you for your generous feedback. It is really pleasing to to read. I will be sure to pass on to Jane and the team. Colin McDougall, Chief Commercial Officer Response date: 12th August 2022

Brilliant customer service

Helpful ,quick to answer queries, polite Reviewed on: 11th August 2022

Reply from Bath Building Society Thank you for your feedback, I've passed this over to the teams. Charlotte Tillen, Savings Support Manager Response date: 11th August 2022

Prefer a personal touch

Staff are always friendly and helpful, but I have had to set up on line as my branch is closing. I think it's time you offered all your clients the same products not better deals for Bath residents, otherwise I may have to move my account for better offers. Reviewed on: 10th August 2022

Reply from Bath Building Society Thank you for your feedback. For clarity we do currently restrict our very best products for those that live, work and study in Bath but also for our existing members. If you have been misinformed than please do let me know. Colin McDougall, Chief Commercial Officer. Response date: 11th August 2022

Transfer completed promptly, as usual

It has always been prompt when a transfer of monies has been made. The money is certainly there first thing next morning. Sometimes it reaches the nominated account the same day. Reviewed on: 8th August 2022

Reply from Bath Building Society Thanks for the feedback on our transfer process, I'll pass this onto the teams. Charlotte Tillen, Savings Support Manager Response date: 9th August 2022

Problem solvers

I like the personal touch and efficiency of response Reviewed on: 27th July 2022

Reply from Bath Building Society Thank you for your feedback, I will pass this over to the teams Response date: 1st August 2022

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