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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2300 reviews)

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4.73

Based on 2,300 reviews, last reviewed 12th Mar 2026

233% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Moorland Road Branch I use the branch in Moorland Road and the staff are always pleasant and very helpful. I like it that the office is local and they offer good rates of... Read more Reviewed on: 12th March 2026

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Latest lowest rating:

1

More time needs to be spent with the teams as they l... More time needs to be spent with the teams as they lack motivation and energy Reviewed on: 10th March 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2300)

Review of the Bath Building Society, Savings:

Bath BS Review

I have a long term regular saver, but Bath BS does not offer market leading rates on their savings account Reviewed on: 21st October 2024

Reply from Bath Building Society Hi, thank you for your feedback. We are always reviewing our rates and try to offer the best that we can. Thanks, Sam Dorrington, Branches Manager Response date: 25th October 2024

A simple and easy to use CHAT system that worked perfectly

Friendly and there is someone there Reviewed on: 10th January 2022

Reply from Bath Building Society Such nice feedback, thankyou! Holly, Customer Service Team Response date: 11th January 2022

Statements

Barry Morgan was able to help me very quickly regarding our account. Reviewed on: 10th January 2022

Reply from Bath Building Society I'm pleased Barry was able to help you, thanks for the feedback. Holly, Customer Service Team Response date: 11th January 2022

Excellent help with online banking query

Friendly and efficient service, as always Reviewed on: 7th January 2022

Reply from Bath Building Society I'm glad we could help, thanks for taking the time to review us! Holly, Customer Service Team Response date: 11th January 2022

Web Chat question

Very helpful and quick response on Web Chat, thank you. Reviewed on: 7th January 2022

Reply from Bath Building Society Many thanks for the 5* review! Holly, Customer Service Team Response date: 11th January 2022

Very helpful and friendly servive from Liz

It has a more personal feel than other large financial organisations Reviewed on: 6th January 2022

Reply from Bath Building Society This is fantastic to hear, thanks! Holly, Customer Service Team Response date: 11th January 2022

Very friendly and helpful!!

It's always hard communicating via online chat but Holly was extremely helpful! Reviewed on: 5th January 2022

Reply from Bath Building Society Thanks so much for taking the time to review, I was happy to help! Holly, Customer Service Team Response date: 11th January 2022

Prompt and reliable service from real people

You feel you are dealing with people who want to make the service work, as opposed to the usual anonymous call centre. Reviewed on: 4th January 2022

Reply from Bath Building Society Such lovely feedback, Thank you! Holly, Customer Service Team Response date: 11th January 2022

The personal touch

I have been a customer with the Bath Building Society for many years. Where I live in Wellington, Somerset there is a small branch agency which is fine for most of my needs. However, from time to time I like to check my ISA balance etc and I therefore felt the time had come to get online. This proved somewhat difficult for me with all the security info. needed in order to access the account and I was getting very confused. However, as luck would have it, I was contacted by Louisa who acted as my mentor in getting me through this obstacle. I therefore feel that the personal touch is often the best way to solve such problems. Many thanks. Reviewed on: 30th December 2021

Reply from Bath Building Society Thank you for your great feedback. Getting the balance between keeping our members data secure and making it easy to access is a balancing act and we are conscious that we don't always get it right. To help, we are launching a new Mobile App in the next few months. This will be secure but much easier for you to access balances. In the meantime (and after!) our staff will always be on hand to help. And I hope you have a prosperous New Year. Colin McDougall, Chief Commercial Officer. Response date: 31st December 2021

Prompt service

Dealing with actual people as against digital so called help lines. Reviewed on: 29th December 2021

Reply from Bath Building Society Many thanks for your lovely feedback! Holly, Customer Service Team Response date: 4th January 2022

Excellent service and always get things right

Very friendly and helpful staff and good to see that the staff are long serving Reviewed on: 23rd December 2021

Reply from Bath Building Society Hello, thank you for sending in your response, we do have quite a few staff that have been here a long time (including myself) Caroline Brewer, Customer Support Department. Response date: 24th December 2021

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