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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2300 reviews)

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4.73

Based on 2,300 reviews, last reviewed 12th Mar 2026

233% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Moorland Road Branch I use the branch in Moorland Road and the staff are always pleasant and very helpful. I like it that the office is local and they offer good rates of... Read more Reviewed on: 12th March 2026

Verified source

Latest lowest rating:

1

More time needs to be spent with the teams as they l... More time needs to be spent with the teams as they lack motivation and energy Reviewed on: 10th March 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2300)

Review of the Bath Building Society, Savings:

Bath BS Review

I have a long term regular saver, but Bath BS does not offer market leading rates on their savings account Reviewed on: 21st October 2024

Reply from Bath Building Society Hi, thank you for your feedback. We are always reviewing our rates and try to offer the best that we can. Thanks, Sam Dorrington, Branches Manager Response date: 25th October 2024

Fast, Friendly and Efficient

I contacted via the online chat facility and spoke to Jane. Within minutes my query had been answered. Very pleased. Reviewed on: 15th April 2021

Reply from Bath Building Society Many thanks for the lovely feedback. Holly, Customer Service Team Response date: 19th April 2021

Great service

Louisa was amazing. Helpful and to the point ! Reviewed on: 14th April 2021

Reply from Bath Building Society Good Morning, Lovely to hear you had great service from Louisa, Thank you for taking the time to respond, Caroline Customer Support Department. Response date: 15th April 2021

Extremely helpful and efficient

Gemma was extremely helpful in setting up my accounts quickly. She responded very quickly to a query I had with clearly explained information. Reviewed on: 14th April 2021

Reply from Bath Building Society Good Morning , so pleased you were happy with the service you received from Gemma. Thank you for taking the time to respond, Caroline, Customer support Department. Response date: 15th April 2021

Great. customer service

The online chat was very helpful, thank you Louisa! Reviewed on: 13th April 2021

Reply from Bath Building Society Many thanks for taking the time to review us, I will pass on your kind comments to Louisa. Holly, Customer Service Team Response date: 13th April 2021

Very quick response

the chat system responded so quickly and all my questions were answered immediately. Very happy with the service. Reviewed on: 12th April 2021

Reply from Bath Building Society Thanks for the wonderful feedback. Holly, Customer Service Team Response date: 13th April 2021

JISA QUERY

VERY QUICK LIVE CHAT, SUPER HELPFUL SERVICE. Reviewed on: 12th April 2021

Reply from Bath Building Society Thankyou Mr Needham for taking the time to review us. Holly, Customer Service Team Response date: 13th April 2021

The online chat answered the questions I had

As yet I have no personal connection with the Bath Building Society but through an internet search for children’s savings accounts they had what I was looking for Reviewed on: 12th April 2021

Reply from Bath Building Society I'm pleased we could help. Thanks! Holly, Customer Service Team Response date: 13th April 2021

Excellent online and telephone support from Liz

I applied for an ISA using the online banking service at Bath Building Society. I had reason to contact the society on a couple of occasions about the opening process and transferring the deposits into the account. I received excellent support from Liz - by both online and several telephone communications that completely put my mind at rest. Further support offered from the technical team reassured me whilst the transactions that were necessary were completed. Reviewed on: 10th April 2021

Reply from Bath Building Society Many thanks for the fantastic review. Holly, Customer Service Team Response date: 13th April 2021

Best banking service I've had in years

I'd never used Bath Building Society before and stumbled across you thanks to an interest rate recommendation from somewhere online (probably moneysavingexpert.com, I think). The whole onboarding process has been fantastic. When I've had a question or issue the team couldn't have been more helpful and I'm not sure that I've ever had such a personal feeling banking service. Jake in particular has been great in dealing with the whole opening process and I will definitely be thinking of BBS in the future and recommending you to family and friends. Keep up the great work. Reviewed on: 9th April 2021

Reply from Bath Building Society Thanks Ben for the wonderful feedback, I will pass on your kind comments to Jake. Holly, Customer Service Team Response date: 10th April 2021

Great help via chat!

Not yet a customer but received excellent help via the chat with an application question. Reviewed on: 9th April 2021

Reply from Bath Building Society Fantastic to hear! Holly, Customer Service Team Response date: 10th April 2021

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