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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2300 reviews)

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4.73

Based on 2,300 reviews, last reviewed 12th Mar 2026

233% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Moorland Road Branch I use the branch in Moorland Road and the staff are always pleasant and very helpful. I like it that the office is local and they offer good rates of... Read more Reviewed on: 12th March 2026

Verified source

Latest lowest rating:

1

More time needs to be spent with the teams as they l... More time needs to be spent with the teams as they lack motivation and energy Reviewed on: 10th March 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2300)

Review of the Bath Building Society, Savings:

Bath BS Review

I have a long term regular saver, but Bath BS does not offer market leading rates on their savings account Reviewed on: 21st October 2024

Reply from Bath Building Society Hi, thank you for your feedback. We are always reviewing our rates and try to offer the best that we can. Thanks, Sam Dorrington, Branches Manager Response date: 25th October 2024

Online chat

I got the information I needed straight away - thank you Reviewed on: 30th December 2020

Reply from Bath Building Society Thank you for your feedback. Great to hear! Colin McDougall, Head of Marketing and Savings Response date: 30th December 2020

Excellent service!

In over sixty years as a member of Bath Building Society, I have never had anything other than first-rate, courteous and totally efficient service. Long may it continue! Reviewed on: 30th December 2020

Reply from Bath Building Society That is fantastic to hear. Thank you so much for your feedback. We will do our very best to ensure that this remains our absolute focus. Colin McDougall, Head of Marketing and Savings Response date: 30th December 2020

Very efficient

My query was dealt with very speedily and efficiently Reviewed on: 30th December 2020

Reply from Bath Building Society Thank you for your feedback. Very much appreciated. Colin McDougall, Head of Marketing and Savings. Response date: 30th December 2020

Bath branch review

Greame Finch was easy to talk to, very professional and gave the information I needed Reviewed on: 29th December 2020

Reply from Bath Building Society Many thanks for the feedback, I will pass this onto Graeme. Holly, Customer Service Team Response date: 12th January 2021

Bath branch review

Everyone I spoke to was polite and helpful Reviewed on: 28th December 2020

Reply from Bath Building Society So great to hear, thanks for the review. Holly, Customer Service Team Response date: 12th January 2021

Bath branch review

I like the feel of the old personal service, I used to get. Where problems arose they solved Reviewed on: 27th December 2020

Reply from Bath Building Society We appreciate the 5* review, thanks! Holly, Customer Service Team Response date: 12th January 2021

Bath branch review

We like that there is a banch in our local village. Always very friendly Reviewed on: 25th December 2020

Reply from Bath Building Society Thankyou, we hope to see you again soon! Holly, Customer Service Team Response date: 12th January 2021

BBS 2020

The service is always prompt and accurate and staff approachable for help and advice. A really efficient yet still quite personal service. Thank you. Reviewed on: 24th December 2020

Reply from Bath Building Society Thanks so much for your fantastic feedback, we really appreciate it. Holly, Customer Service Team Response date: 12th January 2021

Excellent customer service

Very good customer service but now tempting saving deals at present - hence 5* rating Reviewed on: 24th December 2020

Reply from Bath Building Society Our aim is always to offer good value, simple products, with no catches backed up with excellent customer service. It is great to hear that we are getting this right. Colin McDougall, Head of Marketing and Savings. Response date: 30th December 2020

Could not be better!

Support officer was very helpful and able to help in all respects. It would be better if when 'chatting', the system did not automatically transmit the message after detecting the RETURN key being hit. It forces the customer into sending multiple transmissions or alternatively sending a message without being able to start a new paragraph. Reviewed on: 23rd December 2020

Reply from Bath Building Society Good to hear. Thank you! Colin McDougall, Head of Marketing and Savings. Response date: 30th December 2020

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Bath Building Society: Savings reviews

233% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Bath Building Society Savings reviews (2300)

Bath BS Review

Online chat

Excellent service!

Very efficient

Bath branch review

Bath branch review

Bath branch review

Bath branch review

BBS 2020

Excellent customer service

Could not be better!

Do you have a different Bath Building Society product?

Want to see more from Bath Building Society?

Mortgages

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