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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.75 (2134 reviews)

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4.71

Based on 2,134 reviews, last reviewed 29th Dec 2025

8% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Perfect customer service Perfect customer service Following a change of phone I had to reregister for the app and ran into technical issues, the service I received I’ve the ph... Read more Reviewed on: 29th December 2025

Latest lowest rating:

1

I haven’t been able to open an account despite recei... I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money? Reviewed on: 22nd October 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2134)

Review of the Bath Building Society, Savings:

Friendly

All the staff at the Moorland Road branch are so friendly , helpful and polite and nothing seems to much trouble wether you go in or telephone. And they have a good system in place for still being able to deposit and withdraw money due to this virus Reviewed on: 4th June 2020

Reply from Bath Building Society The Oldfield Park staff will be delighted with your kind review. Thanks. Holly, Customer Support Team Response date: 24th June 2020

Really helpful staff.

Really helpful staff. Came into Oldfield Park and was served by Ella to sort our son becoming 18 and how to manage his savings ongoing. Reviewed on: 1st December 2025

Reply from Bath Building Society Thank you for your feedback! We’re pleased to hear that Ella provided excellent assistance at our Oldfield Park branch and helped make the transition of account management to your son straightforward. Chris Burns – Customer Service Officer Response date: 1st December 2025

The opening of my one year ISA account earlier this...

The opening of my one year ISA account earlier this week was very easy. Jane explained the details of the investment very clearly. I phoned earlier in the day thinking that I was talking to the Bath branch but was informed that refurbishment in progress. I was invited to visit Head Office by Chris. All done very straight forward. Reviewed on: 1st December 2025

Reply from Bath Building Society Thank you for taking the time to share your experience! We’re delighted to hear that Jane explained everything clearly and that your visit to Head Office went smoothly. We always aim to make the process as straightforward as possible, and it’s great to know we achieved that for you. Chris Burns – Customer Service Officer Response date: 1st December 2025

Jane helped me open a Fixed Rate ISA account.

Jane helped me open a Fixed Rate ISA account. She was very supportive and helpful. Bath Building Society seem very welcoming to new customers. Reviewed on: 27th November 2025

Reply from Bath Building Society Thank you for sharing your experience! We’re so pleased to hear that Jane provided such supportive and helpful service while opening your Fixed Rate ISA. Chris Burns – Customer Service Officer Response date: 1st December 2025

We were served by Ella - you are always so helpful.

We were served by Ella - you are always so helpful. Thank you. Reviewed on: 26th November 2025

Reply from Bath Building Society Thank you for your comments! We’re delighted to hear that Ella was able to assist you and provide the helpful service. Chris Burns – Customer Service Officer Response date: 1st December 2025

Ella gave me options - extremely helpful!

Ella gave me options - extremely helpful! The face to face service is second to none. The staff training is wonderful. Nothing is too much trouble. A very refreshing experience these days, service and knowledge. The very helpful staff, the values of the society. Would certainly recommend you to friends and family. Thank you again Ella. Reviewed on: 26th November 2025

Reply from Bath Building Society Thank you for your wonderful feedback! We’re thrilled to hear that Ella provided such exceptional service and that our face-to-face approach and values stood out to you. We’ll make sure Ella sees your kind words. Chris Burns – Customer Service Officer Response date: 1st December 2025

Fantastic service!

I regularly use the Moorland Road Branch and I always find the staff very helpful and receive fanatastic service! Reviewed on: 25th November 2025

Reply from Bath Building Society Thank you for your kind words! We’re delighted to hear that you regularly choose our Moorland Road Branch and that our team consistently provides helpful and fantastic service. Chris Burns – Customer Service Officer Response date: 1st December 2025

Ability to open account in Branch - my Bank could no...

Ability to open account in Branch - my Bank could not do this! Prompt and very helpful with filling out paperwork. Reviewed on: 20th November 2025

Reply from Bath Building Society Thank you for sharing your experience, We’re delighted that we could assist you with opening your account in-branch, especially when others couldn’t! Chris Burns – Customer Service Officer Response date: 20th November 2025

Local access and very friendly service

Local access and very friendly service Reviewed on: 18th November 2025

Reply from Bath Building Society Thank you for your feedback, It’s always our goal to make banking convenient and welcoming for our customers. If there’s anything else we can help with, please feel free to get in touch! Chris Burns – Customer Service Officer Response date: 20th November 2025

Went to temporary branch in Head Office as main Bath...

Went to temporary branch in Head Office as main Bath branch was shut. Was small but Jane was very welcoming. Reviewed on: 18th November 2025

Reply from Bath Building Society Thank you for taking the time to share your experience, We’re glad Jane made you feel welcome at our temporary Head Office branch. If you need anything else, please don’t hesitate to reach out! Chris Burns – Customer Service Officer Response date: 20th November 2025

Very friendly and an actual office with staff - refr...

Very friendly and an actual office with staff - refreshing!! Reviewed on: 13th November 2025

Reply from Bath Building Society Thank you for your feedback, We’re delighted you appreciate having a real office with friendly staff - it’s something we take pride in! Chris Burns – Customer Service Officer Response date: 20th November 2025

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