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Bath Building Society: Savings reviews

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4.69
Based on 2,035 reviews, last reviewed 16th Jun 2025
58% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
11%
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2%
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2%
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1%

Latest highest rating:

5

Rokas was very helpful and resolved my issues prompt... Rokas was very helpful and resolved my issues promptly, but there had been previous issues i.e. having filled in a change of signatory form a couple o... Read more Reviewed on: 16th June 2025
Helen M's avatar
Helen M

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025
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Skye
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About this product

Bath Building Society Savings reviews (2035)

Review of the Bath Building Society, Savings:

You were there for me when it counted...

5
Several years ago I was made redundant and couldn't find another job for three months. I contacted BBS and they couldn't have been more understanding and made an arrangement with me about my Mortgage which took so much stress away from the situation, which I'll never forget. THANK YOU! :-) Reviewed on: 1st April 2023
Andrew Cowhig's avatar
Andrew Cowhig
Reply from Bath Building Society That's so good to hear, we will always try and support our Members individual needs when we can. Glad things worked out for you. Jo Gillow, Communications Manager. Response date: 3rd April 2023
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Bath Building Society

In branch service review

5
Staff are extremely helpful and explain products clearly. Bath Building society provides a variety of useful accounts . Face to face is very important to the older generation, it would be very useful for us to place only into bonds more than once a year. Reviewed on: 28th May 2025
Reply from Bath Building Society Thank you for your kind comments. I’m really pleased to hear that our team provided clear and helpful service during your visit. We understand how important face-to-face support is, especially for our older members, and your suggestion about more flexible access to bond placements is very much appreciated. Feedback like yours helps us continue to improve! Chris Burns – Customer Service Officer Response date: 17th June 2025
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Bath Building Society

In branch service review

5
Local offices staffed by friendly, efficient staff, prompt service, quick movement of funds. Soft chairs and a bookshelf. Box for charity donations. Reviewed on: 28th May 2025
Reply from Bath Building Society Thank you for your lovely feedback. It’s great to hear that you’ve had such a positive experience with our local branch team. We’re proud to offer friendly, efficient service and a welcoming environment. Your comments truly reflect what we aim to provide in every visit! Chris Burns – Customer Service Officer Response date: 17th June 2025
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Bath Building Society

In branch service review

4
Clarity, accessibility, friendly staff. Reviewed on: 28th May 2025
Reply from Bath Building Society Thank you for your kind words. It’s great to know that you found our service clear, accessible and friendly - these are exactly the qualities we strive to deliver in every interaction. Chris Burns – Customer Service Officer Response date: 17th June 2025
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Bath Building Society

I like the association with a West Country Building...

5
I like the association with a West Country Building Society, in addition to which, at present, it feels as if Jane Cox, efficient and friendly, is my personal banker! Reviewed on: 27th May 2025
Reply from Bath Building Society Thank you for your lovely feedback. It’s wonderful to hear that you value our Building Society, and I’m especially glad Jane Cox has made such a positive impression. We’re proud to have team members who bring both efficiency and friendliness to every interaction. Chris Burns – Customer Service Officer Response date: 17th June 2025
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Bath Building Society

Chris great person

5
Chris great person and always willing to help Reviewed on: 14th May 2025
Andy J's avatar
Andy J
Reply from Bath Building Society Hi Andy, Thank you so much for your kind words! I'm truly grateful for the opportunity to assist and always aim to provide the best support possible. Your feedback means a lot. Chris Burns – Customer Service Officer Response date: 17th June 2025
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Bath Building Society

Using a Power of Attorney to open an account

5
I opened an account for my mother under a Power of Attorney. The staff in your Wood Street branch were excellent as this transaction was more complicated than usual. They were very welcoming and very helpful. Reviewed on: 14th May 2025
Tony M's avatar
Tony M
Reply from Bath Building Society Hi Tony, Thank you for sharing your experience. I'm really pleased to hear that the team at our Wood Street branch made the process smooth and welcoming, especially with a more complex transaction like setting up an account under a Power of Attorney. Your kind words mean a lot to us! Chris Burns – Customer Service Officer Response date: 17th June 2025
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Bath Building Society

Lovely friendly staff!

5
I went into the Moorland Road Branch and the staff were so lovely and friendly, a very happy customer! Reviewed on: 9th May 2025

In branch service review

5
Always someone accessible when you visit, very helpful. Reviewed on: 8th May 2025

Nice to have local branches

5
I like the personal contact that you get with Bath Building Society, and the fact that they still have local branches, which we use regularly. Always good service. Reviewed on: 8th May 2025

In branch service review

5
Opened up account very easily - though were told initially that booked would be available to pick up from the office, they arrived in the post one week late. Reviewed on: 6th May 2025

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