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Bath Building Society: Savings reviews

View other Bath Building Society products
4.69
Based on 2,035 reviews, last reviewed 16th Jun 2025
58% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
2%
See only 1 star reviews
1%

Latest highest rating:

5

Rokas was very helpful and resolved my issues prompt... Rokas was very helpful and resolved my issues promptly, but there had been previous issues i.e. having filled in a change of signatory form a couple o... Read more Reviewed on: 16th June 2025
Helen M's avatar
Helen M

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025
Skye's avatar
Skye
Visit provider site Read all reviews See your review

About this product

Bath Building Society Savings reviews (2035)

Review of the Bath Building Society, Savings:

Online Upgrade

1
It has been a nightmare trying to re-register to maintain Online communication. Your staff are as frustrated as your customers with some obvious errors on the registration site being left - for instance, on the Trust account details, the box headed Signatory/etc should in fact read Trust Name. This has been highlighted internally many times, I hear, yet why has the IT department not instituted a rapid patch? I could not complete my application to re-register even with the help of your staff because my screen only showed 6 boxes and not the seventh (the contact number). So now I have a password set up by your staff member and I cannot find anywhere on the Online pages to change it to something of my own making. What a mess. Reviewed on: 7th November 2023
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thank you for your feedback. We did have a temporary issue with our Mobile App and the new version of Bath Online. We have had hundreds of customers who have successfully registered. You are able to change your pin and password, Perhaps you could email us to provide us with more details so that we can help you with this. Louise Truckle Head of Savings Support Response date: 10th November 2023
Bath Building Society Logo
Bath Building Society

In branch service review

5
Staff are extremely helpful and explain products clearly. Bath Building society provides a variety of useful accounts . Face to face is very important to the older generation, it would be very useful for us to place only into bonds more than once a year. Reviewed on: 28th May 2025

In branch service review

5
Local offices staffed by friendly, efficient staff, prompt service, quick movement of funds. Soft chairs and a bookshelf. Box for charity donations. Reviewed on: 28th May 2025

In branch service review

4
Clarity, accessibility, friendly staff. Reviewed on: 28th May 2025

I like the association with a West Country Building...

5
I like the association with a West Country Building Society, in addition to which, at present, it feels as if Jane Cox, efficient and friendly, is my personal banker! Reviewed on: 27th May 2025

Chris great person

5
Chris great person and always willing to help Reviewed on: 14th May 2025
Andy J's avatar
Andy J

Using a Power of Attorney to open an account

5
I opened an account for my mother under a Power of Attorney. The staff in your Wood Street branch were excellent as this transaction was more complicated than usual. They were very welcoming and very helpful. Reviewed on: 14th May 2025
Tony M's avatar
Tony M

Lovely friendly staff!

5
I went into the Moorland Road Branch and the staff were so lovely and friendly, a very happy customer! Reviewed on: 9th May 2025

In branch service review

5
Always someone accessible when you visit, very helpful. Reviewed on: 8th May 2025

Nice to have local branches

5
I like the personal contact that you get with Bath Building Society, and the fact that they still have local branches, which we use regularly. Always good service. Reviewed on: 8th May 2025

In branch service review

5
Opened up account very easily - though were told initially that booked would be available to pick up from the office, they arrived in the post one week late. Reviewed on: 6th May 2025

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