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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2150 reviews)

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4.70

Based on 2,150 reviews, last reviewed 26th Jan 2026

14% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

I like the friendly staff and the way they give info... I like the friendly staff and the way they give information. Reviewed on: 26th January 2026

Verified source

Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2150)

Review of the Bath Building Society, Savings:

You were there for me when it counted...

Several years ago I was made redundant and couldn't find another job for three months. I contacted BBS and they couldn't have been more understanding and made an arrangement with me about my Mortgage which took so much stress away from the situation, which I'll never forget. THANK YOU! :-) Reviewed on: 1st April 2023

Reply from Bath Building Society That's so good to hear, we will always try and support our Members individual needs when we can. Glad things worked out for you. Jo Gillow, Communications Manager. Response date: 3rd April 2023

Local and convenient!

I opened a Fixed Rate Bond and was served by Jane. I like Bath Building Society because it is local and convenient. I also like the staff who are friendly and helpful. Also, because I have hearing loss on the telephone I am pleased you have a “live chat” on your website which I have found very useful and helpful - in fact invaluable. Reviewed on: 18th October 2025

Reply from Bath Building Society Thank you for your thoughtful feedback. We're delighted to hear that Jane provided excellent service and that our local presence and friendly team made a positive impression. It's especially encouraging to know that our live chat feature has been helpful for you too! Chris Burns – Customer Service Officer Response date: 24th October 2025

Great service

I called head office and spoke to Katie who was very efficient in answering my query. It was refreshing to speak to someone who was confident and knowledgeable in their work. If I could give her 6 stars I would! Reviewed on: 15th October 2025

Reply from Bath Building Society Thank you for your fantastic feedback! We’re delighted to hear that Katie was able to assist you with such confidence and efficiency. Your “6-star” sentiment means a lot to us and I’ll be sure to pass your kind words on to Katie. Chris Burns - Customer Service Officer Response date: 17th October 2025

Nice to visit a local branch

I visited the Oldfield Park branch to open an account for my mother and register myself as the power of attorney. I saw Gemma who made the whole process stress free and straightforward. It was lovely to be able to call into a local branch and do things face to face. Very pleased with the service I received. Reviewed on: 15th October 2025

Reply from Bath Building Society Thank you so much for your lovely feedback! We're delighted to hear that your visit to our Oldfield Park branch was a positive experience. Gemma will be thrilled to know she helped make the process smooth and stress-free for you and your mother. Customer Service Officer Response date: 17th October 2025

Wood Street Branch has convenient opening hours and...

Wood Street Branch has convenient opening hours and location. Access to staff in Branch. Reviewed on: 13th October 2025

Reply from Bath Building Society Thank you for your feedback. We’re glad to hear that the Wood Street branch’s location and opening hours are convenient for you! Chris Burns – Customer Service Officer Response date: 13th October 2025

The staff were very friendly at Wood Street Branch.

The staff were very friendly at Wood Street Branch. Reviewed on: 13th October 2025

Reply from Bath Building Society Thank you for your review. It’s great to hear that the staff at our Wood Street branch made a friendly impression during your visit. We really appreciate you taking the time to share your experience. Chris Burns – Customer Service Officer Response date: 13th October 2025

Having a local branch is very important to me.

Having a local branch is very important to me. Staff are helpful & friendly in the Bath branch. Reviewed on: 7th October 2025

Reply from Bath Building Society Thank you for your feedback. We’re glad to hear that having a local branch is important to you and that the staff at our Bath branch have been helpful and friendly. Chris Burns – Customer Service Officer Response date: 13th October 2025

The people that work there are so helpful and friendly.

I visited the Oldfield Park branch recently and was served by Ella. The people who work there are so helpful and friendly. However, the standard of IT was not great. Something went wrong and the young lady said ‘Error’ came up on her screen and she then had to complete the transaction manually which took a long time. Reviewed on: 7th October 2025

Reply from Bath Building Society Thank you for taking the time to leave a review! We’re pleased to hear that Ella provided helpful and friendly service during your visit to the Oldfield Park branch. We’re sorry to learn that there was an issue with the IT system that caused a delay. Your feedback is important and will be shared with the relevant team to help improve the reliability of our systems. Chris Burns – Customer Service Officer Response date: 13th October 2025

I came in to transfer money to my bank account.

I came in to transfer money to my bank account. Hadn’t done it before, but Jane was very helpful and friendly and made the process very easy - thank you! Reviewed on: 7th October 2025

Reply from Bath Building Society Thank you for sharing your experience. It’s great to hear that Jane was able to assist you so well during your visit. We’re glad she made the process smooth and straightforward, especially since it was your first time transferring money! Chris Burns – Customer Service Officer Response date: 13th October 2025

Brilliant!

I regularly visit the branch in Moorland Road as I live locally and always find the staff friendly and helpful…just Brilliant! Reviewed on: 6th October 2025

Reply from Bath Building Society Thank you for your kind words and for taking the time to leave a review. We’re pleased to hear that you’ve had consistently positive experiences at our Moorland Road branch. Friendly and helpful service is exactly what we aim for, and it’s great to know that’s coming through. Chris Burns – Customer Service Officer Response date: 13th October 2025

I almost gave up applying for an ISA account.

I almost gave up applying for an ISA account. The online form filling is unreliable, had to be restarted, entering information is not obvious, text boxes are faint, entering DOB should be easy but not here. The website design is not appealing and doesn't inspire confidence. Reviewed on: 5th October 2025

Reply from Bath Building Society Hi Judith Thank you for your feedback, and I'm really sorry to hear about your experience with the ISA account application process. We understand how frustrating it is when a digital form doesn’t work as it should, especially when it involves something as important as your savings. I hope you've been able to open your ISA account since leaving your feedback. If not, please don’t hesitate to contact me directly - either by email at [email protected] or by phone on 01225 330014 and I’ll be happy to assist you with setting it up. Your comments about the form reliability, design clarity, and user interface are very important to us. I’ll make sure this is passed on to the relevant teams so they can look into improving the experience. We’re committed to making our services more accessible and user-friendly and feedback like yours helps us get there! Chris Burns – Customer Service Officer Response date: 13th October 2025

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