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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.75 (2134 reviews)

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4.71

Based on 2,134 reviews, last reviewed 29th Dec 2025

14% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Perfect customer service Perfect customer service Following a change of phone I had to reregister for the app and ran into technical issues, the service I received I’ve the ph... Read more Reviewed on: 29th December 2025

Latest lowest rating:

1

I haven’t been able to open an account despite recei... I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money? Reviewed on: 22nd October 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2134)

Review of the Bath Building Society, Savings:

Local Quality

BBS provide a good reliable service and are locally based. Reviewed on: 14th September 2024

Reply from Bath Building Society Hi, we are proud to be a local building society, and we will continue to serve our local community for the years to come. Sam Dorrington, Branches Manager Response date: 18th September 2024

Changing address

Emailed and they advised to chat. Quick and easy on chat to confirm change of address Reviewed on: 26th August 2025

Reply from Bath Building Society HI Nav Thank you for your feedback! I’m glad to hear that the process of updating your address was quick and easy through our chat service. We aim to make these tasks as straightforward as possible, and it’s great to know it worked well for you. Chris Burns – Customer Service Officer Response date: 15th September 2025

In branch service review

A local building society, and the local agency in Norton was useful and it would be convenient if it was reinstated. Reviewed on: 20th August 2025

Reply from Bath Building Society Thank you for your feedback. We’re proud to be a local building society, and it’s great to hear that the Norton agency was a convenient part of your experience. We understand how valuable local access is to our members, and your comments will certainly be shared with the wider team. Chris Burns – Customer Service Officer Response date: 15th September 2025

In branch service review

Very friendly staff, Always polite and helpful. Reviewed on: 19th August 2025

Reply from Bath Building Society Thank you for your kind words! We're delighted to hear that you've consistently found our staff to be friendly, polite, and helpful. We’re always here if you need anything. Chris Burns – Customer Service Officer Response date: 15th September 2025

The questions I had were all answered clearly by Cha...

The questions I had were all answered clearly by Charlotte in the chat. Thank you very much. Reviewed on: 18th August 2025

Reply from Bath Building Society Thank you for your lovely feedback! I’m so pleased to hear that Charlotte was able to clearly answer all your questions via chat. We’re proud of our team’s dedication to providing clear and helpful support, and I’ll be sure to pass your kind words on to her. Chris Burns – Customer Service Officer Response date: 15th September 2025

Friendly staff at Moorland Road branch

I visited the Moorland Road branch. Friendly staff, face-to-face contact so very handy! Reviewed on: 18th August 2025

Reply from Bath Building Society Thank you for taking the time to share your experience at our Moorland Road branch. It’s great to hear that you found the face-to-face contact helpful and our staff friendly. We look forward to welcoming you again soon! Chris Burns – Customer Service Officer Response date: 15th September 2025

Updating My Address

I emailed BIBS in the evening when I found I couldn’t update my address online and had a response first thing the next morning advising me to telephone them. I rang and after security checks my address was updated. Great service! Reviewed on: 15th August 2025

Reply from Bath Building Society Thank you for sharing your experience! I'm really glad to hear that our team was able to assist you promptly and efficiently with updating your address. We always aim to make things as smooth as possible, and it's great to know the process worked well for you. Chris Burns – Customer Service Officer Response date: 15th September 2025

Good customer service service

Easy to speak with UK (Bath) based customer service reps who are helpful and provide prompt assistance. Reviewed on: 14th August 2025

Reply from Bath Building Society Hi Anon Thank you for your feedback! We're so pleased to hear that you've found it easy to connect with our UK-based team here in Bath. Providing prompt and helpful service is something we take great pride in, and it's wonderful to know that came across in your experience. Chris Burns – Customer Service Officer Response date: 15th September 2025

Really fast response via email.

Really fast response via email. Really helpful and polite staff. Sorted my query very quickly. Thank you so much. Reviewed on: 14th August 2025

Reply from Bath Building Society HI Kirsty, Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our email support and that your query was resolved quickly. If you ever need assistance again, we're always here to help. Chris Burns – Customer Service Officer Response date: 15th September 2025

Customer Support - Excellent

The Customer Support team has been fantastic, responsive, efficient, and always helpful in answering my questions promptly via both phone and email. I also really appreciate that when I call, I speak to the same representative rather than a call center, which means I don’t have to repeat my questions every time. It makes the experience much more personal and efficient. Reviewed on: 30th July 2025

Reply from Bath Building Society Dear Carol, Thank you so much for your thoughtful feedback! I’m delighted to hear that our Customer Support team has been consistently responsive and helpful across both phone and email. It’s great to know that speaking with the same representative has made your experience more personal and efficient. Chris Burns – Customer Service Officer Response date: 31st July 2025

Helpful staff

I visited the Moorland Road branch to transfer some money to the bank, I was served by Gemma who was very friendly and helped me fill out the form, which I really appreciated. Always great customer service when I visit either branch. Reviewed on: 30th July 2025

Reply from Bath Building Society Thank you for taking the time to share your experience! I’m so pleased to hear that Gemma was able to assist you so helpfully at our Moorland Road branch. We’re proud of the consistent service our teams provide across both locations, and your feedback truly means a lot. Chris Burns – Customer Service Officer Response date: 31st July 2025

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Bath Building Society: Savings reviews

14% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Bath Building Society Savings reviews (2134)

Local Quality

Changing address

In branch service review

In branch service review

The questions I had were all answered clearly by Cha...

Friendly staff at Moorland Road branch

Updating My Address

Good customer service service

Really fast response via email.

Customer Support - Excellent

Helpful staff

Do you have a different Bath Building Society product?

Want to see more from Bath Building Society?

Mortgages

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