Write a review

Go to business site

Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2298 reviews)

View other Bath Building Society products

4.73

Based on 2,298 reviews, last reviewed 6th Mar 2026

228% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

It feels like a personal service and I was served by... It feels like a personal service and I was served by Jane who was very friendly. I am not into IT, I like to be able to speak to a person and not have... Read more Reviewed on: 6th March 2026

Verified source

Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

Visit provider site Read all reviews See your review

About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2298)

Review of the Bath Building Society, Savings:

Bath BS Review

I have a long term regular saver, but Bath BS does not offer market leading rates on their savings account Reviewed on: 21st October 2024

Reply from Bath Building Society Hi, thank you for your feedback. We are always reviewing our rates and try to offer the best that we can. Thanks, Sam Dorrington, Branches Manager Response date: 25th October 2024

Unable to access savings account for 2 months

Since the Bath Online has been updated I have not been able to access my accounts. The girls on the phone have tried to be very helpful, but so far nothing has worked. Frankly whoever wrote the new site needs to try again. I’m trying to keep a track of my finances, but this is making it rather difficult. Reviewed on: 7th November 2023

Reply from Bath Building Society Thank you for your feedback and I'm sorry that you are experiencing issues with logging in. Please do get back in touch as we have had some technical issues which have now been fixed so we may be able to assist you with logging in now. Charlotte Tillen, Savings Support Manager Response date: 9th November 2023

New website a joke

BIBS "updated" the website many weeks (months?) ago and I haven't been able to access my savings. Mercifully, they do have a phone number... Reviewed on: 7th November 2023

Reply from Bath Building Society Thank you for your feedback. We did have some issues' with our Mobile App and the new version of Bath Online. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still struggling. Please do contact us so we can support you through the process. Louise Truckle Head of Savings Support Response date: 10th November 2023

The branch staff are great

Your branch staff are a credit to your company, popped into Wood street due to online issues they did their up most to help me today so friendly and cheerful, good on you ladies Reviewed on: 31st October 2023

Reply from Bath Building Society Thank you for your feedback regarding the staff at Wood Street, its great to hear. I will pass this back to the team. Charlotte Tillen, Savings Support Manager Response date: 2nd November 2023

Request for advice on Trust Accounts.

I really wanted to speak to a person! Reviewed on: 26th October 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 2nd November 2023

Online account access

very poor still cant access after many many attempts over several weeks and help talking through situation with staff member. Site Tells me I'm registered but when logging on the screens freeze at the password stage Reviewed on: 23rd October 2023

Reply from Bath Building Society Thank you for your feedback. We did have a temporary issue with our Mobile App and the new version of Bath Online. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still struggling. Perhaps you could email us to provide us with more details so that we can investigate this for you. Louise Truckle Head of Savings Support Response date: 24th October 2023

Arthur was very helpful

very knowledgeable and helpful. Arthur was a pleasure to work with Reviewed on: 20th October 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 23rd October 2023

Feels a bit clunky!

A) mobile app is fine and easy to use. B) I have given up trying to get on the savings website on my laptop. C) you have just sent me the same letter twice, how come? D) you have printed my address in an odd format: Bath after Road; Avon as the county (hasn’t existed since 1996). Which all gives the impression that there are database errors. Reviewed on: 19th October 2023

Reply from Bath Building Society Thank you for your feedback. We are glad you are able to use the mobile app, we are really sorry you are still having issues with out BOL site, we had some issues but this should be now up and running. As for your address we can amend this if you contact us via email we will amend your details, Many thanks, Louise Truckle Head of Savings Support. Response date: 24th October 2023

Very fast and helpful

They were very quick to answer and helpful with my question Reviewed on: 18th October 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 18th October 2023

trouble logging in on-line and lack of info on what is going on

I can't see my accounts on-line. I understand that you were having teething problems with the new on-line login system, but you could send out emails to let us know what is going on. I was told that things would be fixed by 4 Oct, but 10 days after this, I still can't log in or get sensible answers about what is going. Reviewed on: 15th October 2023

Reply from Bath Building Society Thank you for your feedback. We did have a temporary issue with our Mobile App and the new version of Bath Online. No further communications have been sent because you should have been able to register from the 4th of October as we hoped. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still struggling. Perhaps you could email us to provide us with more details so that we can investigate this for you. It's [email protected]. You can also talk to the team on Live Chat. Louise Truckle Head of Savings Support Response date: 19th October 2023

Good Service

I'm a new customer and so far it's been great. Would have been useful to know how to transfer money out when you're unable to do it on the online portal (having to re-register after such a short time was a bit of a pain also but can't be helped if the platform was moved to a different one) but Harry on chat was brilliant and the transfer was sorted very quickly. Reviewed on: 11th October 2023

Reply from Bath Building Society Thank you so much for your feedback and your understanding regarding the new Bath Online. I will pass this back to Harry and the team. Charlotte Tillen, Savings Support Manager Response date: 18th October 2023

Do you have a different Bath Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Private Clients Savings
from Investec 4.36 from 6 reviews
Savings
from Swansea Building Society 4.54 from 5 reviews
Savings
from 1st Class Credit Union 5.00 from 16 reviews

Want to see more from Bath Building Society?

Mortgages
from Bath Building Society 4.80 from 381 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub