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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2136 reviews)

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4.71

Based on 2,136 reviews, last reviewed 2nd Jan 2026

18% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Moorland Road Branch I have used Moorland Road Branch for many years and always receive a personal friendly service from the staff. I have got to know Rachel and Gemma an... Read more Reviewed on: 2nd January 2026

Verified source

Latest lowest rating:

1

I haven’t been able to open an account despite recei... I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money? Reviewed on: 22nd October 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2136)

Review of the Bath Building Society, Savings:

I cannot access my online account and it just keeps...

I cannot access my online account and it just keeps sending me to a "open a new account "page. Reviewed on: 11th February 2024

Reply from Bath Building Society Thank you for your feedback. We have experienced some issues with our new version of Bath Online. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still experiencing problems with it. Please do contact us so we can support you through the process. You can talk directly to the team via Live Chat on the website. Charlotte Tillen, Savings Services Manager Response date: 15th February 2024

Customer Support - Excellent

The Customer Support team has been fantastic, responsive, efficient, and always helpful in answering my questions promptly via both phone and email. I also really appreciate that when I call, I speak to the same representative rather than a call center, which means I don’t have to repeat my questions every time. It makes the experience much more personal and efficient. Reviewed on: 30th July 2025

Reply from Bath Building Society Dear Carol, Thank you so much for your thoughtful feedback! I’m delighted to hear that our Customer Support team has been consistently responsive and helpful across both phone and email. It’s great to know that speaking with the same representative has made your experience more personal and efficient. Chris Burns – Customer Service Officer Response date: 31st July 2025

Helpful staff

I visited the Moorland Road branch to transfer some money to the bank, I was served by Gemma who was very friendly and helped me fill out the form, which I really appreciated. Always great customer service when I visit either branch. Reviewed on: 30th July 2025

Reply from Bath Building Society Thank you for taking the time to share your experience! I’m so pleased to hear that Gemma was able to assist you so helpfully at our Moorland Road branch. We’re proud of the consistent service our teams provide across both locations, and your feedback truly means a lot. Chris Burns – Customer Service Officer Response date: 31st July 2025

Friendly and helpful staff

Very helpful staff, always polite, friendly and helpful in the Moorland Road Branch Reviewed on: 30th July 2025

Reply from Bath Building Society Thank you for your lovely feedback! It’s fantastic to hear that the team at our Moorland Road branch made such a positive impression. We’re proud to have such friendly and dedicated staff, and I’ll be sure to pass your kind words along to them. Chris Burns – Customer Service Officer Response date: 31st July 2025

In branch service review

I have been with Bath Building Society for many years, I like the helpfulness and friendly approach of the staff. What I am very disappointed about was the closure of Midsomer Norton branch, it's just so far for me to travel now. Reviewed on: 28th July 2025

Reply from Bath Building Society Thank you so much for your continued loyalty over the years -it truly means a lot to us. We're delighted to hear that you've found our staff to be friendly and helpful. We completely understand your disappointment regarding the closure of the Midsomer Norton branch. Decisions like these are never easy, and we recognise the impact they can have on our long-standing customers. Please know that we're exploring ways to continue supporting our community and making our services as accessible as possible. If there's anything we can do to assist you further, please don’t hesitate to reach out. Chris Burns – Customer Service Officer Response date: 15th September 2025

Great customer service, very helpful.

Great customer service, very helpful. Reviewed on: 25th July 2025

Reply from Bath Building Society Dear Josh Thank you so much for your kind words! I'm really glad to hear you had a helpful experience with our service. If there's anything else you need, please don't hesitate to reach out. Chris Burns – Customer Service Officer Response date: 31st July 2025

In branch service review

The best thing about Bath Building Society is the lovely staff. Everyone is very friendly and helpful. They always have time to chat to you. Also have dog biscuits which my dog loves. The best building society in Bath. Also they sell books. Reviewed on: 18th July 2025

Very helpful team member that dealt with my issue.

Very helpful team member that dealt with my issue, extremely proactive and polite to deal with. Reviewed on: 17th July 2025

Reply from Bath Building Society Thank you for your kind words! I’m so pleased to hear that I was able to resolve your issue effectively. We always aim to provide helpful and courteous service, so it’s great to know that came through in your experience. Chris Burns – Customer Service Officer Response date: 18th July 2025

In branch service review

Local, friendly and helpful staff who made the visit enjoyable. Reviewed on: 17th July 2025

BBS' Internet service

When initially trying to use BBS' Internet services (~ a year ago) I found the experience quite annoying. Recently I had problems getting the App to work but Chris was very patient & helpful & we sorted the problem out over the phone. The day before I had emailed the internet team about the problem but received no acknowledgement let alone a considered reply. Reviewed on: 16th July 2025

Reply from Bath Building Society Thank you for your honest and detailed feedback. I’m really glad that i was able to assist you and resolve the issue over the phone. I’m sorry, however, that your earlier experience with our internet services and the lack of response from the email team didn’t meet expectations. Your comments have been noted and will be shared with the relevant teams to help us improve our service going forward. Chris Burns – Customer Service Officer Response date: 18th July 2025

Charlotte was very knowledgeable and very patient wi...

Charlotte was very knowledgeable and very patient with me and super helpful Reviewed on: 16th July 2025

Reply from Bath Building Society Thank you for your kind words! I’m so pleased to hear that Charlotte was not only knowledgeable but also patient and super helpful during your interaction. We’re proud to have her on the team, and I’ll be sure to pass along your lovely feedback. Chris Burns – Customer Service Officer Response date: 18th July 2025

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Bath Building Society: Savings reviews

18% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Bath Building Society Savings reviews (2136)

I cannot access my online account and it just keeps...

Customer Support - Excellent

Helpful staff

Friendly and helpful staff

In branch service review

Great customer service, very helpful.

In branch service review

Very helpful team member that dealt with my issue.

In branch service review

BBS' Internet service

Charlotte was very knowledgeable and very patient wi...

Do you have a different Bath Building Society product?

Want to see more from Bath Building Society?

Mortgages

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