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HSBC: Credit card reviews

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3.08

Based on 122 reviews, last reviewed 17th Apr 2026

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

39%

20%

11%

23%

Latest highest rating:

5

Pleased with how customers are treated Pleased with how customers are treated Reviewed on: 17th April 2026

Latest lowest rating:

1

App/Website Not Yet Working. I finalised a Balance Transfer over to a HSBC Credit Card, & I was then advised to download the App to my mobile to ensure a stress free experience wh... Read more Reviewed on: 16th April 2026

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About this product

With the HSBC Purchase Plus credit card, you can get a period of interest free purchases and balance transfers.

There's no annual fee for the Purchase Plus credit card. You can use your card in all countries and regions supported by the Visa and Mastercard networks. Fees apply, and non-HSBC cash machines may also charge a fee.

HSBC Purchase Plus credit card reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Credit card reviews (122)

Excellent service

We always receive excellent service from HSBC for all our accounts. Their security features are excellent and good interest rates. Reviewed on: 13th January 2019

Helped me

Needed help in a tough time and the 0% credit card helped me so much Reviewed on: 4th January 2019

Easy simple product

would recommend credit card no issues Reviewed on: 17th December 2018

Great to start with First time banking in UK

There is no doubt to start a bank account at very first time in UK. Provides great flexibility to a customer to have banking account and credit card at very first day when you approach HSBC Bank unlike other banks in UK. surprisingly HSBC follows and provides great fraud prevention based on the usage of your credit cards. Especially fast balance option is great innovative idea to see my balance without logging on the app. Clear details and description on the card statements. Thanks HSBC for being my first bank in UK and provides Credit card on first day. Reviewed on: 7th December 2018

Nice product to improve your credit score.

Product born to build a credit score in the UK. Difficult re paying option. Reviewed on: 3rd December 2018

Standard Credit Card

Very boring credit card, doesn't really offer any benefits and doesn't have the best rates on the market. Reviewed on: 22nd November 2018

FRIENDLY

ALWAYS FRIENDLY - NEVER BEEN AN ISSUE Reviewed on: 11th November 2018

Dont avail any of HSBC service

HSBC is the worst bank that I have ever come across. The credit card department is useless and hopeless. I have logged couple of complaints on 14th Aug and till now (24th Aug) no communication even if I have chased them 6-8 times with 45 mins discussion each time. Every time, I received false commitment from CC folks, their manager and next level manager as well. It such pathetic situation. DONT ever…ever. and ever go for their service .. be it credit card or account opening or anything else Reviewed on: 24th August 2018

HSBC credit card

Conducted a thorough application process to determine if the credit card (to be used for a balance transfer) was affordable before approving. Good customer experience so far. Reviewed on: 4th April 2018

no problems

Excellent service again from HSBC. Reviewed on: 9th February 2018

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