Write a review

Go to business site

Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.93 (755 reviews)

View other Capital Credit Union products

4.93

Based on 755 reviews, last reviewed 22nd Jan 2026

50% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Rates excellent on member loans. Rates excellent on member loans. Reviewed on: 22nd January 2026

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

Read all reviews See your review

About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

Capital Credit Union Loans reviews (755)

Review of the Capital Credit Union, Loans:

Banking Made Easy at Capital Credit Union

I’ve been a member of Capital Credit Union for several years now, and my experience has been consistently positive. From the start, I appreciated how friendly and helpful the staff were—whether I was opening an account, applying for a loan, or just asking questions. Their online banking system is user-friendly and makes managing my finances really convenient. I’ve also taken out an auto loan through them, and the process was smooth with competitive rates. What stands out most is how they treat me like a person, not just an account number. They really make an effort to support the local community, too, which I value. Overall, I trust Capital Credit Union and i have already recommended them to other friends and they have reliably joined the financial institution with a personal touch. Reviewed on: 17th April 2025

Amazing customer service

Always helped when I didn’t understand something and made my feel at ease with my anxiety when speaking on the phone. Reviewed on: 14th April 2025

Very good - positive communications

Very good - positive communications Reviewed on: 14th April 2025

Customer service

Was put at ease & everything explained clearly. Staff always polite,friendly when I have had to call. Nothing is a bother. Reviewed on: 14th April 2025

First Class Loans and Service

Had many loans over many years and always received 1st class service from extremely helpful staff Reviewed on: 14th April 2025

Very quick friendly service.

Very quick friendly service. Good interest rate. quick and convenient. Reviewed on: 14th April 2025

Stress-free

Performance has been consistently reliable, with smooth functionality and minimal bugs. It was swift, user friendly Reviewed on: 14th April 2025

I have been a member with ccu for 15 years and being...

I have been a member with ccu for 15 years and being on benefits it’s hard to get any loan they have been amazing and help me so much Reviewed on: 14th April 2025

I have been a member for about 30 years and have alw...

I have been a member for about 30 years and have always been very happy with the help and services Reviewed on: 14th April 2025

First time I saw this was online and didn’t know muc...

First time I saw this was online and didn’t know much about them but I joined from then I have saved money and taken out loans won a lottery I can say this bank is very good if yiir trying to save or other thing they have help me out so much when I need a loan to Help my mom and other family members they do have the best interest to heart I would recon med this bank company to any one one of the best Reviewed on: 14th April 2025

From loans and savings to changing my salary deducti...

From loans and savings to changing my salary deduction's, everything has went smoothly. Staff are very helpful and provide great customer service. Reviewed on: 14th April 2025

Do you have a different Capital Credit Union product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Loans
from Plane Saver Credit Union 4.90 from 5367 reviews
Loans
from Koyo 5.00 from 2 reviews
Loan
from Santander 2.55 from 57 reviews

Want to see more from Capital Credit Union?

Mortgages
from Capital Credit Union 5.00 from 37 reviews
Savings
from Capital Credit Union 4.95 from 1008 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub