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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (754 reviews)

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4.93

Based on 754 reviews, last reviewed 12th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I secured a loan with very low interest covered by m... I secured a loan with very low interest covered by my savings I can always speak to someone helpful and I like the ethics of this bank I am 72 and ap... Read more Reviewed on: 1st October 2025

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

Capital Credit Union Loans reviews (754)

Review of the Capital Credit Union, Loans:

Absolutely amazing company

I have been a member with capital credit union for around 10 years and was told about it by a colleague within the fire service, he told me it was a great place to put some money aside in so I signed up. Not long after that perhaps less than a year Scotland was hit by that extremely bad snow that pretty much caused havoc. Unfortunately my pipes froze and burst leaving my house with no heating or that, and the worst thing was my 6 or 7 month baby was there and I didn’t know what to do or how I was going to get money to get it repaired asap and I phoned Capital and explained my situation and they were absolutely amazing and gave me a loan basically there and then! It was an absolute blessing and I will never forget that, how understanding and helpful they were my wee families angels!.Best bunch of people and they absolutely deserve recognition for all the good they do! Thank you Capital! Reviewed on: 14th April 2025

Responsive efficient and no judgement

Responsive efficient and no judgement Reviewed on: 26th June 2025

Professional and Caring

Capital Credit Union have provided me with clear and accurate customer service and direction in managing and repaying my loan Reviewed on: 26th June 2025

My experience with getting loans from the capital cr...

My experience with getting loans from the capital credit union have been fantastic Reviewed on: 26th June 2025

Fast friendly service.

Fast friendly service. The staff are always extremely helpful. Reviewed on: 26th June 2025

CCU telephone operators are approachable.

The people on the phone are approachable. That gives a feeling of trust. It also carries the conviction that any problems can be hammered out. Reviewed on: 26th June 2025

Competitive products and great customer service

Competitive products and great customer service Reviewed on: 26th June 2025

Excellent service and always there to help

Excellent service and always there to help Reviewed on: 26th June 2025

Friendly, flexible and fair.

Friendly, flexible and fair. No early repayment charges and encouragement to save Reviewed on: 26th June 2025

Always great service.

My loan was easy to apply for and the member of staff who helped me was very pleasant, professional and helpful. I chose Capital Credit Union because from past experience I knew that they offered excellent rates and were trustworthy.’ Reviewed on: 26th June 2025

They are so helpful

They are so helpful. Really helped me through a tough time. Reviewed on: 26th June 2025

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