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Churchill Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.28 (296 reviews)

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3.16

Based on 296 reviews, last reviewed 2nd Dec 2025

89% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

36%

22%

32%

Latest highest rating:

5

Quick and easy service, switched from Hastings due t... Quick and easy service, switched from Hastings due to a better price with Churchill Reviewed on: 8th October 2025

Latest lowest rating:

1

CATASTROPHIC INCOMPETENCE AND PRESSURE TACTICS I am a NON-FAULT customer, yet the claims process with Churchill has been appalling and indicative of deliberate tactics to discourage me from pursui... Read more Reviewed on: 2nd December 2025

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About this product

Churchill provides car insurance for UK customers.

You can choose between two Churchill car insurance policies: Comprehensive and Comprehensive Plus. You get a courtesy car as standard with comprehensive cover and if your car’s vandalised, you’ll keep your No Claim Discount.

Churchill car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

Churchill Insurance Car insurance reviews (296)

Review of the Churchill Insurance, Car insurance:

Value for money

I have never had a problem with them. When/if there is any changes they have always let me know Reviewed on: 3rd February 2020

Diabolical increase in car insurance premiums

Churchill have given me a price for this year's car insurance..a rise of over 55%. I have read that premiums generally have increased but the average is 22%....still a lot but a bit more affordable. I feel that they are taking an unfair advantage of the cost of living increase and see it as an opportunity to profiteer. I will be shopping around!! Has Churchie a complete disregard for customers and loyalty? YUS! Reviewed on: 20th July 2023

Good so far

Renewal price was reasonable, not had any problems. Reviewed on: 14th July 2023

Paid for insurance on Saturday its now Friday - 5 days delay

Paid for insurance on Saturday its now Friday, my online account doesn't show the policy! they have been trying to get there tech expert to repair this for 5 days now! no updates i just have to constantly call and get fobbed off! Reviewed on: 23rd June 2023

Claim

Churchill has had mu claim for over year they are too slow, Dont listen to you or respect your views Never tell or keep you up date you askfir mgr the will ignore you you complain they will send you letter with final letter after 3mths to right ombudsman they will block your letter to CEO, Worst insurance company in 35 yrs of driving its shame.. Reviewed on: 23rd June 2023

Churchill is money greed

I’ve had my car insurance with Churchill more than two year they keep increasing the price by £234 evan I Ihave not make a single claims or no motoring convictions I’ve got 29 yrs of experience plus 29 yrs no claims bonus they given me 4 yrs discount for the no claims bonus maximum I’m very disappointed their Costomer advisor was very rude! I’ve ask her why is your company keeps increasing the price she replied it’s the underwriter who’s increasing the premium she’s not helpful she just hang up on my call 0 star extremely poor service with no gratitude or Costomer care avoid Churchill money greed!! Reviewed on: 12th June 2023

Worst insurance

Worst insurance I've had. I've been with them for 6 years. 10 days ago my car was wrecked by a van. Churchill does not provide a courtesy car. I need a car to take my daughter to school and go to work. Churchill, based on the photos I sent, states that the car will be written off. The engineers will let me know on July 4, which is a month from now what will happen to my car. Full comprehensive with churchill is a joke. So for about 2 months I won't have a car or money for a car Reviewed on: 7th June 2023

Good price

They had the best price by far and included all the needed add ons as standard. Reviewed on: 1st June 2023

Good value with all the extras

Feel secure with Churchill. They dealt with a car claim I made back in 2014 where the other driver was at fault. I always do price comparisons but for all the extras I want included, I try to stick with Churchill, a brand I trust. Reviewed on: 31st May 2023

WONT BE REWENING MY POLICY WITH THEM

Someone ran into me so had to make a claim was a nightmare sat on hold for 15 minutes, rang back Then got cut off rang again and finally had a choice to get someone to call me back. I had to chase up the hired car and also the Garage that were taking my car for repairs. Nothing but I'll call you back and be put on hold. I have pay as you go mobile and its cost me almost £30 to call all these and be put on hold. Won't be renewing with them Reviewed on: 25th May 2023

DONT GO NEAR THEM.

Would not go near them. A semi-truck hit my car last year, they admitted fault. AXA (the lorrys insurer) admitted fault and paid the claim in full. However, Churchill left the claim open for a further 6 months plus and then when they finally closed it after repeated calls from myself, they closed it as a FAULT claim. Useless, stay well away. Reviewed on: 19th May 2023

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